AutoFair Subaru

Our experience was so positive becaue there was not the usual sales pressure we have come to expect. Our sales person Steve Silva was very polite, patient, didn't talk down to us, and did not show or try usual sales pressure we have come to expect. Our sales person Steve Silva was very polite, patient, didn't talk down to us, and did not show or try to sell us anything we weren't interested in. He went over all the details of the cars we were interseted in and went over them again until he felt we really understood everythting. He did not evade or sidestep any of our questions. If he didn't know the answer or wasn't sure, he said so, and immediatly went to find the answer. Sometimes the least anticipated part of car buying can be your time spent with the finance person. Although it took a while, Mark Eber was also polite, patient and easy to talk with. He had some financial wisdom to offer that made a lot of sense to us and overall made the financing and seemingly endless paper signing experience more pleasant than I can remember. Our new Forester was ready for pickup the next day as promised. It was as clean and pristine as one could expect. The dealership also promptly got new plates and registration for us the next day. Sincerly; Robert Lewis More

The members of Singer Subaru were really helpful and went above and beyond to make sure I was completely satisfied. Steve the salesman helped me to decide the best car for my needs with my budget in mind, an above and beyond to make sure I was completely satisfied. Steve the salesman helped me to decide the best car for my needs with my budget in mind, and dedicated a lot of time to communicate with me in order to help every step of they way. More

As usual the staff at Singer Subaru were extremely helpful and knowledgeable. As this was my fourth lease purchase through this dealership I have grown to expect nothing less. helpful and knowledgeable. As this was my fourth lease purchase through this dealership I have grown to expect nothing less. More

Bought a new car for a fair price, but had really bad experience with the finance manager, Jeff. He talked me into buying extra warranty packages though I was not interested. He said the warranty was ful experience with the finance manager, Jeff. He talked me into buying extra warranty packages though I was not interested. He said the warranty was fully backed by Subaru and was offered by the manufacturer. He gave several paper work regarding the warranties, but they were seperate sheets for tire warranty, paint and bumper warranty and engine terrain warranty for 7years/100K miles. I was already made to wait for several hours in order to meet the Finance Manager, so I was exhausted and didn't look into all the details of warranty papers. After a couple of months, I had a punctured tire and contacted the dealer for repair as I had bought the extra warranty. Then I learned that I was duped into buying the extra warranty. None of the warranty was from Subaru, the manufacturer but from third parties. I was told to contact them directly to get my car fixed. When I contacted them, I was told they haven't even received any paper work from my dealer eventhough it was more than 3 months since I bought the car. I had to pay from my pocket to get the car fixed as I could not drive on a flat tire. I tried to contact the Finance Manger Jeff several times and left him many messages, but he never cared to call back. Finally, I got hold of another manager and threatened to take legal action if my warranty issue was not resolved. They somehow sent some improper paper work to the third party companies but it did not match upto the paperwork that I received when I originally signed at the time of buying the car. The term was far less, for only 4years/60K miles. I had to go to the dealer again with my initial paperwork to prove that I bought the warranty for a longer period and was made to wait for several hours again. They were able to fix a part of the warranty with one company, but still there are some other parts covered by other third parties who say they haven't received the paper work for the service contract. I think I'm going to sue them this time as I have given plenty of time and opportunities. For the people who have read this review, please use your judgement as I do not want anyone to go through this trauma that I did. More

This is my first Subaru. I visited Singer mostly because of the proximity to my home. What I experienced was a staff seeking to provide great service. Most everyone I met shared with me where they lived and of the proximity to my home. What I experienced was a staff seeking to provide great service. Most everyone I met shared with me where they lived and what brought them to work at SInger. Creating a friendly neighborhood feel to the dealership. Steve L was the sales person who took care of me. Steve was completely thorough, patient and informative about the vehicle I purchased. More

Very smooth purchase - asked for a realistic lowest price and got back a very reasonable quote with no delay. Car was delivered as promised and Vasily took the time to review all operations of the Impreza to and got back a very reasonable quote with no delay. Car was delivered as promised and Vasily took the time to review all operations of the Impreza to minimize new car "how to" problems. More

Employees were great but the man who worked out the trade-in & ultimate price for the sale of car. He was condescending. . Doug was excellent. trade-in & ultimate price for the sale of car. He was condescending. . Doug was excellent. More

We purchased a new Subaru Forester on 8/2. We had a great experience with our salesman, Steve. He and Dan were super to deal with and made what so often is a very stressful time, a very positive one! They d experience with our salesman, Steve. He and Dan were super to deal with and made what so often is a very stressful time, a very positive one! They deserve the highest grades! The only reason we couldn't mark the overall experience as great was the high pressure pitch to purchase extended vehicle warranty. We told Jeff at the outset we were not interested. He did not let up on the intense pressure as he continued to keep us "captive" for a long time! More

This is the 2nd car we've purchased form Singer, we are life long Subaru and Singer customers. They are honest and fair and just a nice bunch of people. are life long Subaru and Singer customers. They are honest and fair and just a nice bunch of people. More

They made my car buying expirience easy. The staff was friendly and knowledgable. They helped me set up my blue tooth, and additionally explained all of the options available. friendly and knowledgable. They helped me set up my blue tooth, and additionally explained all of the options available. More