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AutoFair Subaru of Haverhill - Service Center

Haverhill, MA

4.4
161 Lifetime Reviews Review Dealership

161 Reviews of AutoFair Subaru of Haverhill - Service Center

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January 13, 2021

"I had new front brakes installed today along with an oil..."

- Maureen

I had new front brakes installed today along with an oil change and tires rotated. Lira was my service advisor. Everything was explained before completion.

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Recommend Dealer
No
Employees Worked With
December 14, 2020

"Kayla Allen was incredibly helpful, thorough,..."

- Lee Kane

Kayla Allen was incredibly helpful, thorough, professional and unbelievably pleasant and proactive! She helped me get a vehicle examined for purchase consideration, and I could not be happier with her service and her warm and helpful style.

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Recommend Dealer
Yes
Employees Worked With
Kayla Allen
Dec 15, 2020 -

AutoFair Subaru of Haverhill responded

Dear Lee Kane, Thank you for your review! It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Kayla know that she made an impact during your visit. We hope to see you again soon! Best regards, Barry Cocuzzo General Manager

November 27, 2020

"I brought my 2019 Subaru Legacy in for it's 42,000 mile..."

- SprkMan

I brought my 2019 Subaru Legacy in for it's 42,000 mile service. Everyone here is very caring and accommodating. While waiting for my car, I checked out the 2021 Ascent. Again, everyone was caring an accommodating. Great dealership!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jesse Service Advisor, Jose Ferreira Sales Mgr.
Nov 30, 2020 -

AutoFair Subaru of Haverhill responded

Dear SprkMan, Thank you for the great review! I am pleased to hear that our entire team at AutoFair Subaru provided you with a pleasant experience. We hope to continue servicing your Legacy in the future! Best regards, Barry Cocuzzo General Manager

October 02, 2020

"I went in with an alignment issue. Only $35 to check...."

- Bostonboy

I went in with an alignment issue. Only $35 to check. When they verified that it was my alignment they charged another $95. I had no appointment, and I was in and out in less than 90 minutes. Great people Great job

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Yes
Employees Worked With
Victor Mangia
Oct 02, 2020 -

AutoFair Subaru of Haverhill responded

Dear Bostonboy, I am happy to hear that you had an easy-going experience with our service department! We appreciate your business and look forward to seeing you again soon. Best regards, Barry Cocuzzo General Manager

September 01, 2020

"Great service today. Front line personnel (Lita) was..."

- Dan D.

Great service today. Front line personnel (Lita) was great. Prompt answers to questions and no pressure on up service. On time start and finish to services provided.

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Yes
Employees Worked With
August 25, 2020

"I was very pleased with Geovanni (Service Advisor) from..."

- Green

I was very pleased with Geovanni (Service Advisor) from the start. He presented me how my visit would go. He gave me the diagnostics cost, right from the start. The rest of the visit wean as well. Everything in writing as to upcoming recommendations. Extraordinary service!! I had an awful service advisor in Saugus and never went back. I have had great advisors here.

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Yes
Employees Worked With
Geovanni Espi
August 08, 2020

"Very Professionally friendly service, clean waiting room,..."

- Norman

Very Professionally friendly service, clean waiting room, reasonable suggestions for future services, all of these make me bring my car to service with confidence. I would recommend friends and families to have their cars service by Auto Fair Subaru.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jesse cuff
June 02, 2020

"Ruined a Subaru Corporate "Good Will" Repair Experience "

- TB

Our independent mechanic notified us of a Subaru service bulletin that this dealership DID NOT. They quoted us $5000 in repairs. Our mechanic suggested we contact Subaru Corporate. We did. Our cost: $0. After, they badgered us for service reviews. When I told the young lady on the phone of my dissatisfaction regarding their performance, and insisted on no longer being contacted, she politely agreed to remove me from their call list. Then, Robert McDermott called me anyway, and proceeded to argue with me - despite the fact that a one man, sole proprietor mechanic had outperformed their entire service department and saved us thousands. So, Subaru Corporate paid to keep our good will - then Robert McDermott destroyed it.

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Recommend Dealer
No
Employees Worked With
Robert McDermott
May 12, 2020

"I Love autofair Subaru. I rely on them for everything...."

- matsuda96

I Love autofair Subaru. I rely on them for everything. The staff are extremely nice and helpful. Everything runs very smoothly here. They have gained a customer for life.

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Recommend Dealer
Yes
Employees Worked With
Matthew Benson, Courtney Rita, Matthew Curran
May 07, 2020

"I now own my 5th Subaru (3-outbacks, 1-Tribeca,..."

- Denali Todd

I now own my 5th Subaru (3-outbacks, 1-Tribeca, 1-Ascent). With the exception of a few issues, I have had good luck with the brand until now. This car is having major brake issues and my brakes started making a grinding noise at 10k miles. The dealer changed the front rotors only, and promised me that if this problem persisted, they would take care of me. Well the problem persisted and had the issue 3K miles later. They told me that they are unwilling to resolve the issue because it is a drive ability issue not a warranty or ware issue. I ended up speaking with the sales manager Matthew Curran and he heard my issue and told me he would get back to me. I never heard back from him after a week and when I call now it goes directly to voice mail. They also told me that it was Subaru of america that refused to honor the warranty but I learned from subaru of america that Auto fair refused to do the work and never communicated with them. This is a very sleazy company and I would advise you to stay away and do business with someone else. There are a lot of other reasons why I am not happy with this dealer and would never do business with them again!! If you end up doing business with this very unprofessional company, don't trust a word that comes out of Rob McDermott's mouth. He is by far the biggest liar that I have ever meet and extremely unprofessional as well!!!!

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Recommend Dealer
No
Employees Worked With
Matthew Curran, Matthew Benson
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