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AutoFair Volkswagen of Nashua

Merrimack, NH

4.6
352 Reviews

717 New Hampshire 101A

Merrimack, NH

03054

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Showing 352 reviews

August 01, 2025

I do a lot of miles, so I get service about every three months. I booked a VW specified 50,000. My usual dealer charges $360. When I arrived they told me it would be $640. I swore. The intended service inc More

by chann94501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Petrain
July 31, 2025

I brought my 2023 VW Taos in for an oil change and mentioned a small issue I was having with my coolant. Ben took my concerns seriously and immediately made me feel more at ease about the situation. H More

by Franciav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Aug 01, 2025 -

AutoFair Volkswagen of Nashua responded

Thank you for sharing your feedback about Ben and the team! We are so glad to hear that he went above and beyond for you and your 2023 Volkswagen Taos. We are grateful to have you as a customer here at Autofair Volkswagen of Nashua!

July 31, 2025

I had a great experience. Ben explained things in a way I understood without being condescending, communicated proactively throughout the process, and generally seemed to be t More

by JMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Aug 01, 2025 -

AutoFair Volkswagen of Nashua responded

We are delighted to hear that Ben made your experience a good one! Thank you for choosing Autofair Volkswagen of Nashua and for sharing your feedback. Safe travels!

July 14, 2025

Exceptional customer service. Thorough attention to buyers wants and needs. Timely and friendly service. Highly recommend! More

by amandaleeconnections
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 15, 2025 -

AutoFair Volkswagen of Nashua responded

We're delighted to hear that our team delivered such a successful purchase experience! Thank you from all of us at AutoFair Volkswagen of Nashua.

July 11, 2025

Autofair Volkswagen is a great place to have your car serviced. Everyone is friendly & courteous, they go out of their way to help you. They always do a great job to keep my car in good running condition More

by Cindyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Jul 11, 2025 -

AutoFair Volkswagen of Nashua responded

It is terrific to hear that Bill and the rest of the team took such great care of you and your vehicle, Cindy! Thank you for your business and for sharing your experience - we are grateful to have you as a customer. See you next time at Autofair Volkswagen of Nashua!

June 17, 2025

Great job. Just a basic service. Done promptly and at a fair price. I will be back. More

by elvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Jun 17, 2025 -

AutoFair Volkswagen of Nashua responded

Elvis, we appreciate the fantastic review of Autofair Volkswagen of Nashua!

June 11, 2025

Nick was thorough in explaining my a/c problem. Unhappy they were unable to find leak without spending many mor dollars . More

by Ritamarchese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Petrain
Jun 12, 2025 -

AutoFair Volkswagen of Nashua responded

Rita, thank you for sharing your feedback. We're glad Nick was able to assist with explaining the issue at Autofair Volkswagen of Nashua, and we understand your frustration regarding the leak diagnosis. Please feel free to reach out if there's anything else we can do!

May 21, 2025

I purchased my first VW Jetta. I left the dealership later in the evening. I did not have an inspection sticker placed nor was there a license plate/temporary plate provided for th More

by Erin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shelby
May 21, 2025 -

AutoFair Volkswagen of Nashua responded

Erin, I'm sorry to hear about the inconvenience you experienced. We should have ensured everything was in order before you left our lot, and I apologize for any oversight on our part. If there's anything else we can do to assist, please feel free to reach out. Thank you, Shawn Homan - Sales Manager - (603) 943-8728

April 16, 2025

Fairly hassle free and willing to find you the car you want within a reasonable time period. More

by Beninckam99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Patterson
Apr 16, 2025 -

AutoFair Volkswagen of Nashua responded

Thank you for choosing Autofair Volkswagen of Nashua, we appreciate your positive feedback!

April 14, 2025

Unfortunately I can't recommend the dealership for service. They over torqued my log nuts on my last tire rotation badly! I had a heck of a time putting on my summer tires. Beyond that when we purchas More

by Denizen121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Otis
Apr 14, 2025 -

AutoFair Volkswagen of Nashua responded

It's disappointing to hear about the issues you've encountered with our service. We strive for precision and attention to detail, so it's concerning that we've fallen short in your experience. I appreciate you acknowledging our efforts to rectify past mistakes, but understand why you'd feel hesitant now. If you're open to discussing this further or have any other concerns, please reach out directly at your convenience. Thank you, John Otis - Service Manager - 603 943 8740

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