AutoFair Volkswagen of Nashua

I do a lot of miles, so I get service about every three months. I booked a VW specified 50,000. My usual dealer charges $360. When I arrived they told me it would be $640. I swore. The intended service inc months. I booked a VW specified 50,000. My usual dealer charges $360. When I arrived they told me it would be $640. I swore. The intended service included unnecessary work including replacing the transmission fluid. The VW service schedule is mostly just an oil change and tyre rotation. The service write explained that this was The Big One. No dude, it's supposed to be a small one. The glossy flip book they use to market the unnecessary service is all up-selling. Check what the service book says before you accept what this place wants to sell you. The service writer I spoke to was not the one who booked the call. I don't remember his name, it was something south American. More

I brought my 2023 VW Taos in for an oil change and mentioned a small issue I was having with my coolant. Ben took my concerns seriously and immediately made me feel more at ease about the situation. H mentioned a small issue I was having with my coolant. Ben took my concerns seriously and immediately made me feel more at ease about the situation. He was kind, professional, and kept me updated throughout the entire process. I really appreciated how attentive and reassuring he was. Great customer service highly recommend AutoFair Volkswagen of Nashua and Ben in particular! More

I had a great experience. Ben explained things in a way I understood without being condescending, communicated proactively throughout the process, and generally seemed to be t Ben explained things in a way I understood without being condescending, communicated proactively throughout the process, and generally seemed to be trying to solve my problems and to make my life easier. More

Exceptional customer service. Thorough attention to buyers wants and needs. Timely and friendly service. Highly recommend! Thorough attention to buyers wants and needs. Timely and friendly service. Highly recommend! More

Autofair Volkswagen is a great place to have your car serviced. Everyone is friendly & courteous, they go out of their way to help you. They always do a great job to keep my car in good running condition serviced. Everyone is friendly & courteous, they go out of their way to help you. They always do a great job to keep my car in good running condition. Bill was very helpful in letting me know what was needed today. I tell all my family & friends to go there. More

Great job. Just a basic service. Done promptly and at a fair price. I will be back. Just a basic service. Done promptly and at a fair price. I will be back. More

Nick was thorough in explaining my a/c problem. Unhappy they were unable to find leak without spending many mor dollars . Unhappy they were unable to find leak without spending many mor dollars . More

I purchased my first VW Jetta. I left the dealership later in the evening. I did not have an inspection sticker placed nor was there a license plate/temporary plate provided for th I left the dealership later in the evening. I did not have an inspection sticker placed nor was there a license plate/temporary plate provided for the front of the car. I live in a 2 state plate and was pulled over! Thankfully, the officer was kind and didn’t give me a ticket. However, it was an inconvenience because I was driving to work and then had to make an unexpected visit to the dealership to get what I needed! Lesson learned. However, the dealership should have known not to let me drive off of the lot! More

Fairly hassle free and willing to find you the car you want within a reasonable time period. want within a reasonable time period. More

Unfortunately I can't recommend the dealership for service. They over torqued my log nuts on my last tire rotation badly! I had a heck of a time putting on my summer tires. Beyond that when we purchas service. They over torqued my log nuts on my last tire rotation badly! I had a heck of a time putting on my summer tires. Beyond that when we purchase the vehicle from the dealer they left the transport pucks on the vehicle. Fortunately, they made good on fixing the damage that caused by it never should have happened in the first place. I have also had 2 other incidents and at this point would not feel comfortable having them work on the car. More