AutoNation Acura Hunt Valley

Worst dealership I've ever dealt with. Upper management as well as sales personnel gave the impression they couldn't care whether they sold you a car or not. Finance Managers office was a Upper management as well as sales personnel gave the impression they couldn't care whether they sold you a car or not. Finance Managers office was a mess wwith piles of paper everywhere. I even had someone else's personnel information mixed in with mine. Was lied to on two o occasions by the service manager. More

We had a terrible experience. The communication from the service team about our vehicle was nonexistent. The only way I got an update was if I called. When I picked my car up, The communication from the service team about our vehicle was nonexistent. The only way I got an update was if I called. When I picked my car up, they had no idea what was done and were going to give me a call back -- I am still waiting. The problem still exists. More

The response to my email requesting purchasing of RDX model friendly service, but all transaction took a little bit longer than I expected model friendly service, but all transaction took a little bit longer than I expected More

Compliments to the service department for the speedy scheduled maintenance performed on my vehicle. Waited in the comfortable lounge for my vehicle to be serviced. Adam from the service department took scheduled maintenance performed on my vehicle. Waited in the comfortable lounge for my vehicle to be serviced. Adam from the service department took care of my service needs with professionalism and care. Thank you Adam. Scheduling my vehicle for service was a breeze using the dealership website. I will return for the next scheduled maintenance service. More

Sale person very nice, she answered all questions I ask…I really like this the way they serve really like this the way they serve More

Excellent service, Excellent service Excellent service service Excellent service, Excellent service Excellent service Excellent service Excellent service Excellent service, Excellent service Excellent service Excellent service Excellent More

We had a great experience at Hunt Valley Acura. Kyle Edwards is awesome. He was very helpful through the entire process. Kyle was much appreciated with the purchase of our new TLX. Kyle Edwards is awesome. He was very helpful through the entire process. Kyle was much appreciated with the purchase of our new TLX. More

The dealership is excellent, they listen and make sure you get just want you want WITHIN your budget without compromising your standard of style. you get just want you want WITHIN your budget without compromising your standard of style. More

Absolutely amazing from my sales person to the finance manager, I will forever be a customer.............. manager, I will forever be a customer.............. More

This review reflects the full pattern of my experience with this dealership. My vehicle required a full engine replacement under recall, which was completed at this dealership. During that time, I was with this dealership. My vehicle required a full engine replacement under recall, which was completed at this dealership. During that time, I was promised rental reimbursement. I submitted my invoice on December 4 and had to repeatedly follow up for updates. Instead of receiving a clear reimbursement timeline, I was eventually sent an email on March 21, 2025, from then-General Manager Michael Click stating that the dealership would be “severing the relationship” and would no longer service my vehicle. I ultimately did receive my reimbursement — but only after escalating the issue to AutoNation corporate. It did not come as the result of proactive resolution at the dealership level, and it arrived months later. Shortly after the engine replacement, my catalytic converter failed just before the federal 8-year/80,000-mile emissions warranty expired. That repair was covered, as it should have been. However, within a month or two of that replacement, the heat shielding on the catalytic converter began rattling. When I brought it back, responsibility was denied. Service Manager David Lantz told me, in substance, that if I didn’t like it, I could “go somewhere else,” and implied I was expecting everything on my car to be replaced for free. My response was simple: only the components that were recalled, under warranty, or potentially affected by prior service work. I was left shocked by his unprofessionalism. What concerned me most was the pattern: My vehicle would go in for one repair and return with another issue shortly after. When I raised that concern, I was met with dismissiveness rather than professionalism. After being unable to get clear communication from management regarding reimbursement and ongoing concerns, I left a one-star review. That review was followed by the email from Michael formally severing the relationship. Fast forward about a year later — despite being told in writing that they would no longer service me — I received a phone call offering a “free service” and asking whether this week or next week worked better. That internal disconnect speaks for itself. My experience at AutoNation Acura Hunt Valley was marked by poor communication, dismissive management responses, and a pattern of unresolved concerns that required escalation beyond the dealership to resolve. This isn’t about a free oil change. It’s about accountability, consistency, professionalism, and respect. I will not be returning ever! More