AutoNation Acura Hunt Valley

Overall Awesome Experience I had an awesome experience at Frankel Acura. My salesman, Fran Meyers was a pleasure to work with and did a wonderful job helping me purchase my 201 I had an awesome experience at Frankel Acura. My salesman, Fran Meyers was a pleasure to work with and did a wonderful job helping me purchase my 2014 Acura RDX. I did an internet inquiry and Fran Meyers called me almost immediately after clicking submit. That proved to be invaluable as we were able to discuss what vehicle I was looking for, my current trade-in vehicle and what other options I was looking for in a new vehicle. Upon arrival at Frankel Acura, Fran immediately made me feel comfortable and was extremely knowledgeable in the Acura product. I truly appreciate his kindness, concern and helpful manner as he took a good amount of time in showing me the car and all of the features it had to offer before I proceeded with my purchase. I definitely would recommend Fran Meyers and the entire Frankel Acura team! More

2013MDX Quite enjoyable experience buying my first SUV from Fran two weeks ago. It was an informative, relaxed, supportive and realistic exchange---not the lo Quite enjoyable experience buying my first SUV from Fran two weeks ago. It was an informative, relaxed, supportive and realistic exchange---not the long drawn-out process we imagine and dread, based on our own previous, other-dealership experiences. I felt my business was important to the Frankel dealership and being treated as I wanted to be treated was very important to me. The new-buyer 'clinic' was held just a few days after my purchase--- we gathered at the dealership to meet the staff that will carry us forward in our Frankel Acuras. It was a confident, straight-forward service team ready with decades of service experience. More

Impressive I drove 2.5 hours to test drive/buy my car and I would do it again in a minute! Fran and Dennis took excellent care of me, gave me a great deal, and m I drove 2.5 hours to test drive/buy my car and I would do it again in a minute! Fran and Dennis took excellent care of me, gave me a great deal, and made me feel like a valued customer! Thank you!! More

Fantastic My experience at Frankel Acura was great. Fran Meyers helped me get the car that I wanted and I will definitely be back when I purchase my next car. My experience at Frankel Acura was great. Fran Meyers helped me get the car that I wanted and I will definitely be back when I purchase my next car. More

Wonderful Fran Meyers and Jamey Hebb bent over backwards to make sure I was happy and was purchasing the best car for my family. I test drove many cars over mul Fran Meyers and Jamey Hebb bent over backwards to make sure I was happy and was purchasing the best car for my family. I test drove many cars over multiple days. Fran contacted me when appropriate, but it was never too much. Jamey worked out the financing and warranty perfectly and to my satisfaction. Both of these men are nice quality people which is hard to find. I will refer friends and family to Frankel Acura because of my wonderful experience and I will be back for more cars when the time is right!!! More

Nice and Easy Had a wonderful experience at Frankel. The staff was knowledgeable and nice. We felt like Fran had our best interest at heart, not his commission. he Had a wonderful experience at Frankel. The staff was knowledgeable and nice. We felt like Fran had our best interest at heart, not his commission. he showed us every car with in our wishes. The whole process was easy and everyone we met was incredibly welcoming. We don't live in the state of Maryland and all the Title and tag paperwork was taken care of which was a welcome relief. They even encouraged us to look for the best price for a trade in which happened to be elsewhere. More

Acura TL -- Just Perfect! Our salesman, Fran Meyers, was just wonderful. Fran listen to what I was looking for in a new car. He stayed in touch with me but was never pushy. I Our salesman, Fran Meyers, was just wonderful. Fran listen to what I was looking for in a new car. He stayed in touch with me but was never pushy. I could not be happier with my certified new 2012 Acura TL. The car was originally purchased from Frankel, serviced by Frankel and traded into Frankel for a brand new TL. I want to thank the original owner for taking such great care of my new car. I what to thank Frankel for maintaining the car in like new conditions. I hadn't purchased a car in over 10 years. I would recommend Frankel Acura and Fran Meyers if you are in the market for a new used car. I got the quality and luxury I wanted at a price I could afford. Thanks Fran. I just love my TL! More

Used Car purchase My daughter and I went to look at a car and the sales representative Fran Meyers helped us with finding a great fit for our family. He was personable My daughter and I went to look at a car and the sales representative Fran Meyers helped us with finding a great fit for our family. He was personable and knowledgeable . Our buying experience was awesome. My husband was very happy with the process. We were taught many things about our new purchase not just sent off. We are happy to recommend the dealership. More

My salesman Mr. Frank Wilfong was outstanding My salesman Mr. Frank Wilfong was outstanding. From start to finish he worked to make certain that I was satisfied with my decision as it relates to My salesman Mr. Frank Wilfong was outstanding. From start to finish he worked to make certain that I was satisfied with my decision as it relates to color, features, etc. He made certain that I received the vehicle I wanted within the specified budget. He continuously asked questions to make certain that he was meeting my needs. My finance specialist Mr. Dave Allen was outstanding as well. When I agreed to move forward with the deal, we discussed the estimated payment, the trade amount for the vehicle that I was trading, etc. When I went in the office to sign the papers, everything was exactly what I’d previously agreed to! I was extremely pleased that everything that was discussed was reflected in my finance documents. I also had the pleasure of meeting Mr. Robert Frankel during the purchase process. I’ve never gone to a dealership to purchase a vehicle and the met the owner. That was truly a unique experience. It made me feel special as a customer that the owner took a few minutes to meet me and my Mom. I am extremely satisfied with my experience and I definitely intend to continue to do business with Frankel Acura in the future! More

Used Car purchase I bought a used 2007 Lexus ES 350 from them. The car was in mint condition. The previous owners pampered the car, but the dealership went the extra I bought a used 2007 Lexus ES 350 from them. The car was in mint condition. The previous owners pampered the car, but the dealership went the extra mile to put new car mats and detailed the car to look brand new. I was very impressed. I would cefinitely recommend the dealership to friends. More