AutoNation Acura Hunt Valley

Sandy and I could not be more pleased with the purchasing experience we had at Frankel Acura. Steve Davids was most pleasant, helpful and informative in support of our car search - - never pushing and givi experience we had at Frankel Acura. Steve Davids was most pleasant, helpful and informative in support of our car search - - never pushing and giving us time to think the purchasing process through. In fact, all the support staff involved in our purchase were friendly and supportive. We purchased the vehicle researched with NO hassle. I personally want to Thank Frankel Acura for the cooperation/assistance they provided Sandy and me, especially Steve Davids. James H Joy COL USA Retired More

After "lurking" in Frankels' showroom for about a year/year and half, I decided to lease (my first) a 2011 TSX Tech in a manual. Dring my "lurking" I was approached and had several converstaions wi a year/year and half, I decided to lease (my first) a 2011 TSX Tech in a manual. Dring my "lurking" I was approached and had several converstaions with the above sales people. Frank Wilfong however actually leased the car to me. But Steve Davids and I had many interactions as well. I consider myself a "driver." I truly enjoy being connected to my car at all times. Frank Wilfong used to race cars for many years and I consider Steve Davids to be a "driver" as well. It was nice to be in the company of people who are passionate about driving and understood what I was after in a car. Never did I ever feel pressure or uneasy about cruising the showroom with anyone there. Frank and Steve would take the time to engage me (by name!)time after time. Test driving the TSX and TL was never an issue for a lurker like me. After the test drive there was never ANY pressure to "buy now" it was very straightforward and simple; "By Frank/Steve, see you soon." I already knew most everything about the TSX and TL before I entered the showroom. Therefore, Steve, Frank, and "AJ" really sold me "Frankel" and moreover, themselves. I consider myself easy to please, hard to impress. I expected some obsticles along the way in leaasing my new car, but never actually had any!! Frank Wilfong's "numbers" all worked out, the car was delivered on time, and some of my small, but special requests were taken care of before I took delivery of the car. Frank explained the systems of the car which enabled me to use most of the tech stuff that day. I actually got the impression that I could swing by there any time, any day, and get help after the car was delivered. Having worked many years ago at different car dealerships as "lot-boy" I know what can go on at there. I never got that impression at Frankel. Even being suspicious of dealerships did not changed my view of the kind folks that worked with me. My wife will in need of a car in the up-coming years, I would do more business with Frankel in the future. More

I purchased a new TSX from Steve last week. I was actually referred to him by a couple of my coworkers. From the very beginning I knew I wasn't going to have to play games. Steve is extremely knowl actually referred to him by a couple of my coworkers. From the very beginning I knew I wasn't going to have to play games. Steve is extremely knowledgeable and a real personable guy. While obviously the dealership needs to make a profit, I never felt I was being taken advantage of. I feel I was treated fairly and honestly. More

My purchase of my 2008 Acura TL was a pleasant one. My specific needs on the purchase time frames were very unique, the sales rep was very patient on the matter and worked with me till the very end. The specific needs on the purchase time frames were very unique, the sales rep was very patient on the matter and worked with me till the very end. The agreed-to terms before/during the sale on minor car appearance needs were honored by the dealer, for which they extended me a loaner vehicle while my purchased vehicle was being serviced. Nice to get this type of good service from an auto dealer! More

Both myself and my boyfriend just bought a TSX from Steve Davids at Frankel Acura, and I would highly recommend working with him! Not only was he professional and knowledgeable about the vehicles that he wa Davids at Frankel Acura, and I would highly recommend working with him! Not only was he professional and knowledgeable about the vehicles that he was selling, he was also very personal, courteous, and made what is usually a daunting process fun! More

I totaled my car back in august and to say the least I was pretty upset by it and on top of that the whole entire month was pretty terrible for me. Needless to say I was pretty emotional by the end of it. was pretty upset by it and on top of that the whole entire month was pretty terrible for me. Needless to say I was pretty emotional by the end of it. I went to Frankel Acura because a used TL caught my eye and the price was reasonable. The car was INCREDIBLY clean for being a 2002 I feel like I am getting into a brand new car every time I go out. When I asked how the previous owner kept it in such pristine condition they told me they only use Diamond Detail for their detailing work. I’ll be sure to take my Acura to them for cleaning from now on! Paul Nicholson and Terry went out of their way for me not once not twice but THREE TIMES and in all honesty cheered me up. I did end up buying the car and I am VERY happy with it. I really think Paul understood me because he has daughters of his own and made me feel comfortable not only with the car but about my situation. I will never buy an Acura anywhere else! I highly recommend asking for Paul or Terry at Frankel Acura. More

My husband and I heard about the special financing and just thought we would stop by and take a look. I had purchased a 2003 TL-S from Frankel in May of 2002, and although I had an accident and had to tra just thought we would stop by and take a look. I had purchased a 2003 TL-S from Frankel in May of 2002, and although I had an accident and had to trade it in for another car, my TL is still my favorite car to this day. Back when I had all the issues with the insurance company,Frankel took great care of me, did everything in their power to take care of my needs, and I have nothing but positive memories of my experience. So when I paid off my Honda CR-V, I had an itch for a new car and the special financing made me even more curious. I sent in an internet price request and Adrienne Jones responded. My husband returned the call and spoke with Adrienne and Frank Wilfong. We arranged to come by and speak with them some time on Saturday(its was very bizzy). We were greeted immediately, taken back to Franks office and explained our situation. Back in 2009, we had to file bankruptcy after my husband lost his job. He has since secured a great job and we have worked hard to get back on our feet. We were upfront and honest about our circumstances and never felt judged. We filled out a financial disclosure form and Ralph began the process of qualifying us. Adrienne and Frank then went about finding the right car. We originally felt the new Forged Silver was not the color for us, but after test driving the Black, White, and Charcoal decided we preferred the silver. We made these guys work; I tend to be very particular, ask alot of questions, and take a very long while to make decisions. Adrienne and Frank were so patient with me. After much deliberation where there was no pressure, no haggling, no uncertainties, no long waits, we finally chose the Forged Silver with Technology package. I never felt they were trying to upsale me but all the information they gave me made perfect sense. We drove away that night and have had no regrets or buyers remorse whatsoever. We even went back several times to have Frank help with the bluetooth integration and help us with the navigation system. Poor Frank must be the most patient person, He helped two self-proclaimed techno-phobes understand and even went the extra mile to sort through some cell phone issues that weren't his responsibility. He went several extra miles. As did each and every staff member. Many people remembered us from back in the day when I owned my original TL. They even remembered specifics about my first TL that I had forgotten. We are so glad we chose to purchase our new TL from Frankel. I have and will continue to tell everyone about my wonderful experiences. We have owned so many cars, many other luxury brands including Mercedes and Lexus, and have never had such an enjoyable experience as we did with the friends at Frankel. More

I recently purchased a 2011 TSX from Frankel Acura and I absolutely love it! I originally worked with the internet manager Adrienne Jones and she was great. She found the car I was looking for and I purchas absolutely love it! I originally worked with the internet manager Adrienne Jones and she was great. She found the car I was looking for and I purchased last week from salesman Frank Wilfong. This is my 2nd Acura from Frankel and would highly recommend them to anyone looking to purchase an Acura. More

I just bought a 2011 MDX from Frankel Acura and they were outstanding. I sent an email to inquire about price and options. They returned my email almost immediately and they had the best price by almost $400 outstanding. I sent an email to inquire about price and options. They returned my email almost immediately and they had the best price by almost $400. The vehicle I wanted was not easy to find with the color and options combination, so they tracked one down and made arrangements to have it delivered. Of the 10 cars i have bought from dealerships in my lifetime, this had to be the easiest and friendliest experience I have ever had. From Paul Z in Sales to people in the Finance department and the Serivce Department (I had some extra options added after the purchase). I was recommended to Frankel Acura by a friend because of their great service. I will be following suit and sending anyone I know that wants an Acura to Frankel Acura. More