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AutoNation Acura North Orlando
Sanford, FL
1,015 Reviews
For North Orlando area residents, there is no better place for cars and SUVs than AutoNation Acura North Orlando. Our expansive showroom is located just a half hour north of Downtown Orlando, in the city of Sanford. Featuring one of the largest inventories of new and used Acura models in Orlando, our dealership in Sanford has it all! Visit our showroom in-person or online to learn more about what a new Acura can do for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,015 reviews
January 23, 2023
All work was reviewed and done to my satisfaction. Offered a loaner when we discovered only three tires in stock. Jeff text me when all the work was complete. Offered a loaner when we discovered only three tires in stock. Jeff text me when all the work was complete. More
by dhallahan@cfl.rr.com
Employees Worked With
Jeff
January 19, 2023
Let me start by saying this is the first Acura I have ever owened. I bought a brand new 2022 MDX in June. I have had the craziest problems with this car. This past Martin Luther King day I dropped my car ever owened. I bought a brand new 2022 MDX in June. I have had the craziest problems with this car. This past Martin Luther King day I dropped my car off all day. They fixed my broken windshield wiper fluid pump and then did NOT fill it up with fluid. They never told me it didn’t have fluid so when I was driving home my windshield wiper fluid light came on. How did you fix something when you sent me home with a half done job? Also they were supposed to figure out why my car is making a clicking noise when I turn left and right. They noted that they tightened something in the front and now the noise is worse! I now have to come back for a second time to have them look at and hopefully fix this clicking noise issue. My car doesn’t even have 10k miles on it yet. I am extremely disappointed. More
by Ndjoumblat
Employees Worked With
Marcos
January 19, 2023
Josh, the salesman, was amazing. The guy that did the financial paperwork was a very pushy. Not impressed. It was sad they only had 1 new Acura Integra on the lot. I guess it's the t The guy that did the financial paperwork was a very pushy. Not impressed. It was sad they only had 1 new Acura Integra on the lot. I guess it's the times we are living in. More
by youngmarykay
Employees Worked With
Josh
January 10, 2023
Gian was great. Willing to work with us on the pricing. Finance department also very good. Next time we need a vehicle we will return. Thank you, AutoNation Acura Willing to work with us on the pricing. Finance department also very good. Next time we need a vehicle we will return. Thank you, AutoNation Acura North Orlando. More
by zmannscz
Employees Worked With
Gian
January 08, 2023
Gephte Francois was professional and patient. He took his time in showing us around. He provided me with valuable information allowing me to make a wise decision choice on my purchase. He was kn He took his time in showing us around. He provided me with valuable information allowing me to make a wise decision choice on my purchase. He was knowledgeable, informative, and very patient with us. His interpersonal skills are outstanding!! We were very pleased with his service. Even when things went left with Mr. Morgan, Mr. Francois demonstrated his professionalism by attempting to mediate the situation, truly commendable!! Thank you so much, Mr. Francois, for everything! I am loving my new Acura!! You were absolutely right, it's a great vehicle!! More
by Syquiles
Employees Worked With
Gephte Francois.
January 08, 2023
Happy with my ACURA 2023 purchase and rate Sales Agent, Gephte Francois with (6) STARS. Unfortunately, I can’t rate the dealership the same. I was disappointed by the lack of professionalism demonstrated Gephte Francois with (6) STARS. Unfortunately, I can’t rate the dealership the same. I was disappointed by the lack of professionalism demonstrated by the CFS, Kyle Morgan. He was very disrespectful to us. He embarrassed me and my husband in front of other customers by throwing my husband out screaming "get out of my store" and threatening to call the cops and have him arrested if he didn't leave. Simply because my husband stated, "we are not interested in any additional product, please we have been here for a long time and we are tired and hungry and just want to close the deal and go home, just please give us the basic warranty". Everyone heard my husband ask him several times. But, Mr. Morgan just kept disregarding my husband and continued promoting warranty coverage saying “it’s my job, I have to go over warranty if not you guys can come back and sue for misrepresentation of agreement”. He continues for at least 30 minutes. When he noticed my husband becoming a little frustrated with what he was saying he took it to another level and offended my husband by saying, "You are not even the one buying the car, so I really don't have to talk to you or listen to anything you have to say", a remark that was totally unnecessary regardless of any circumstances. Everyone including other customers heard him. In addition, and witness to all of this was the Sales Manager, Jose Burgos. After Mr. Morgan's outburst and prior to closing the sale, we both walked out completely embarrassed. However, because of the time and dedication Mr. Francois demonstrated to us, we felt he should not be the one to pay for Mr. Morgan's behavior and I decided to go back inside and closed the deal. My husband was not allowed inside so he waited outside. As if things couldn’t get worse, while going through the purchasing process, I was offered free Roof Railings and Installation for my vehicle. Completely at no charge to me and of no part of the Retail Purchase Agreement. I witnessed when Mr. Francois went to the manager and got it approved before I made the purchase. I was given a paper confirming approval of the free-of-charge roof railing and installation. But a week after my purchase I receive a call from Mr. Morgan indicating I needed to return to his office and redo my paperwork because Roof Railing had not been added to my purchase agreement. He stated my monthly payment would be increased. Totally unacceptable! I had to remind Mr. Morgan that the roof railing had been offered to me for free at no charge and to no addition to the retail purchase agreement. He placed me on hold and then returned saying it was a misunderstanding. Who does this?? Thanks to Mr. Francois's attention to detail in providing me with proof of approval agreement, I will not be charged for roof rails and/or installation. Mr. Francois's professionalism and interpersonal skills were the foundation of my purchase being completed. AutoNation Acura should be very appreciative for having such an amazing Sales Agent representing their business. Thank you, Mr. Francois!! For everything you did and for assisting me to get my DREAM vehicle. I rate the dealership 2 stars and I will not recommend it to anyone. I am purchasing another ACURA with my daughter but I will be going to Fountain ACURA in Orlando! More
by Syquiles
Employees Worked With
Gephte Francois.
