AutoNation Acura Spokane Valley

This is my second new Acura purchase from this company. From the first one to my new 2012 TL they have gone above and beyond my expectations of customer service. The Service department is by far the best From the first one to my new 2012 TL they have gone above and beyond my expectations of customer service. The Service department is by far the best also. I drive 35 mile each way just to get my oil changed, they are that good. I am a female and wonder sometime if I am being taken advantage of, but I dont feel that way at Appleway Acura. They even stayed late for me on my new purchase on a Sunday, just to make sure I understood everything!!! I really appreciated that. John in Service, Eric in Sales and Ken in the Sales managment. AWESOME customer service guys. Cheryl Shippy More

Qui was very personable,patient, and did not pressure us to buy at all. His knowledge of the used vehicles we drove was good and he put up with 3 days of my bad jokes. Qui's effort in helping us find the ve to buy at all. His knowledge of the used vehicles we drove was good and he put up with 3 days of my bad jokes. Qui's effort in helping us find the vehicle we were looking for was excellent. The manager and finance personal also were very personable and were a pleasure to deal with. Then after I felt I got the deal I wanted they gave me a free tank of gas, that was awesome. This was by far the best experience I have ever had buying a used vehicle. More

I was interested in looking at a used car, Reiko was my sales person. She is friendly, smart, very helpful. She took me and my dog for a test drive in what ends up being my new car. The sales manager Jerry sales person. She is friendly, smart, very helpful. She took me and my dog for a test drive in what ends up being my new car. The sales manager Jerry helped make it possible to get into this vehicle, and Jeannie put the numbers together for my financing. There were some minor things that needed to be fixed and the service department John,Tony, and all the crew made my overall experience really great. I will recommend this company to everyone looking for a new or used auto. Thank you all. More

Having purchased many vehicles over the last 40 years, I have dealt with many dealerships as well as private parties. I don't like to waste time and I absolutely hate dealership games. For this purchase, I have dealt with many dealerships as well as private parties. I don't like to waste time and I absolutely hate dealership games. For this purchase, I wanted to buy my wife an absolutely immaculate (ie. looks and drives like brand new) 2004 to 2008 White TL for our 30th Anniversary. Appleway Acura had just received exactly what I wanted. Stephen "Steve" Talbot was my salesman. He knew everything about this car, demonstrated most if not all of its features, compared it to my 2001 TL and answered every question that I had. He knew this car inside and out. We took a test drive around town, on the freeway, over cobblestone like roads everywhere I wanted to go. Steve could not have been more laid back and cordial. I decided that I wanted to purchase this car. I told Steve that I wanted to buy the car and that I was willing to pay a fair price and no more. This was a no BS deal. They offered the car at a price that I considered fair as I said Sold! As I mentioned, I wanted an absolutely like brand new car. This one needed a few minor things to make it all but brand new, and Steve and John the Service Manager worked with me to get those things done quickly and at a fair price. Frankly, this was the most pleasant car buying experience that I have ever had, period. In fact, after I surprised my wife with her new car, I took her to the dealership to meet Steve and John. Since we really roll on the miles, we have already been back for our first 3,000 mile service and again, John could not have been more pleasant and helpful. More

The sole reason I purchased a Certified Pre-Owned Acura was because of Damien Horand. I had absolutely no intention of purchasing a car, however, Damien's approach to me was nonthreatening, without any pr was because of Damien Horand. I had absolutely no intention of purchasing a car, however, Damien's approach to me was nonthreatening, without any pressure, and incredibly respectful and smooth. I agreed to drive a 2009 Acura RL. Even though I still had no intentions of purchasing a car for myself, after driving the Acura RL, I knew my sister needed a newer car and this car had everything on it she needed. Damien's style in professional dress, attention to service, answering all my questions and impeccable manners, made it so easy to purchase the car for my sister. Needless to say, she is the envy of everyone! More

I have bought 3 Acuras from this dealership and will probably buy in the future from here. I bought a 2009 base TSX and am very happy with it. I contacted Brian and he got back to me right away. He g probably buy in the future from here. I bought a 2009 base TSX and am very happy with it. I contacted Brian and he got back to me right away. He gave me an internet price and I went the next day to make the deal. Very friendly to work with. I wanted a different price but he was willing to work with me on an agreed price I was happy with. Would definitely recommend to others. More