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AutoNation Cadillac Port Richey

Port Richey, FL

Overview
Reviews
Vehicles
4.8
461 Reviews
Call Dealership (888) 213-2516
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9921 US Highway 19

Port Richey, FL

34668

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Showing 461 reviews

January 31, 2023

I have been using Alfredo for over 20 years. He goes out of his way to please his customers. I am very satisfied. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo in service and Pileggi in sales
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Feb 02, 2023 -

Linda responded

I love my Cadillac

Feb 03, 2023 -

AutoNation Cadillac Port Richey responded

Hi Linda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

Helpful
January 20, 2023

No Hassel honest and dependable. The way your treated is by far better than any other dealership I have gone to! Highly recommend More

by Trina
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Bashaw
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Jan 23, 2023 -

AutoNation Cadillac Port Richey responded

Hello Trina, Thanks so much for the warm recommendation of the team here at AutoNation Cadillac Port Richey. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Helpful
January 19, 2023

I went back to the service center because one of the brake pads they installed was defective. I was so happy I did not have to pay for the new pad, They also did a tune-up and I was very pleased with th More

by Ruben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The new hired lady was awesome and she did a fantastic job getting me a discount for the tune-up since I have already had an estimated for the job from the previous visit. I just do not remember her name because she did not have a business card.
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Jan 23, 2023 -

AutoNation Cadillac Port Richey responded

Hi Ruben, we are deeply disappointed by your experience at AutoNation Cadillac Port Richey. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (727) 231-1230 to discuss what we can do to help.

Jan 24, 2023 -

Ruben responded

Hello and thanks for your response. I have already paid for the service and I do not need my money back. However, if you looked at the record of my first visit to the service center on the 1/18/23. I have requested the navigation update, and I was told they did not perform the update because your computer at the service center has a virus, and they were able to remove the SD card before it gets to my car, so they did not update it. I spoked to Carrissa the following day to report that my map stopped working just after I left the service center. I explained to her that I was in a conference and could not called her right away, but now I went again Monday 1/23/23, so they can replace the broken piece and look at the map again, and she said I will have to pay $1010 dollars to replace de SD card because it is defective. What a coincidence it is defective just after they try to run de update, isn’t it? The reason I wanted to do the update is so the new map can recognize my son’s new house, which is 5 minutes from mine, but it is a new construction, and I like to use the Cadillac Navigation system better than the Apple map, but now it is no longer working. I will never ever will come back to that place again. By the way, Carrissa did a wonderful job and I understand it is not her fault. She is extremely professional and kept me informed of all the progress — you lose a good customer.

Helpful
January 18, 2023

Staff was very friendly. They were prompt and got my car done quickly. Only complaint is the "complimentary" car wash. I've had rain storms that have done a better job. More

by lisa.weirick85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Crespo
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Jan 21, 2023 -

AutoNation Cadillac Port Richey responded

We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Helpful
January 18, 2023

Great service. Helpful. Nice. Informative. Made us feel like family. Gave my family great references. All in all beautiful experience. More

by miguelbenitez901
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Valentine
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Jan 21, 2023 -

AutoNation Cadillac Port Richey responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Helpful
January 16, 2023

They got me in without an appointment and quickly taken care of, for a tire replacement. More

by tkaeser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
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Jan 19, 2023 -

AutoNation Cadillac Port Richey responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

Helpful
January 09, 2023

I can not say to many good things about this dealership as far as I am concerned the rest of the GM dealers could take a lesson on what a great this dealer is from purchasing your vehicle to servicing it More

by kdw111415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
Report | Print
Jan 13, 2023 -

AutoNation Cadillac Port Richey responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

Helpful
January 06, 2023

The service writers at autonation are well trained and and . take great care of there customer. More

by jp911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy, and salesman Chris.
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Jan 10, 2023 -

AutoNation Cadillac Port Richey responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Helpful
January 06, 2023

Responsive auto advisors. Fair charges on work done and the work is done right. Car repaired and delivered as promised. More

by Dksurf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jan 10, 2023 -

AutoNation Cadillac Port Richey responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Helpful
January 02, 2023

The AutoNation Cadillac Port Richey dealership honored their original online price, even though they intended to increase the price and the increased price was actually already appearing online. Our sale More

by Joannedenise
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Pileggi
Report | Print
Jan 06, 2023 -

AutoNation Cadillac Port Richey responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Cadillac Port Richey. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
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