AutoNation Chevrolet Arrowhead

Honestly, I can't see how there will be a next visit. I've had my vehicle serviced there for the last couple years and it's been great. This time, not even close. I've been having issues with my transmis I've had my vehicle serviced there for the last couple years and it's been great. This time, not even close. I've been having issues with my transmission so obviously I brought it in. I informed them of the extended warranty I had on the vehicle. I was informed that the warranty was making the service technicians take it apart I guess?? I don't understand how any of that works but I was treated as though my vehicle being worked on was a huge inconvenience. I was told it could take some time before it would be looked at, which I can understand, but no one was texting or calling to keep me updated. I had to text a few times just so I could see how the progress was going. Once the issue was discovered I guess, I was not clearly explained the situation. It was my understanding that the transmission was still going to get fixed but it wasn't going to be the more expensive option that the service techs wanted to do. Maybe that's partially my fault for not understanding what he was explaining. In the future, he should just say "this is the portion the warranty is going to cover and explain why the warranty isn't going to cover the whole amount". I as a bit confused when I looked over the receipt and it said I declined to have the transmission fixed. I did not understand that's what I was declining. Again, I was under the impression it was still getting fixed. Aaron said something about someone else having an issue with their transmission and it had to be brought back 3 times. So I said I guess if there is an issue with mine, I'll just have to bring it back. Then he surprised me by saying he's already done all he can do. While driving my truck to work today, it's still having some of the same issues. It's still sputtering at times instead of smoothly transitioning between gears. I also understand my warranty company could be partially to blame also in which case, please let me know so I can call them and see why they wouldn't cover what needed to be done. Overall, worst experience I've had there and I'm not wanting to go back or tell others to go there. More

Very quick and efficient! Very friendly employees as well! I will definitely come here again Very friendly employees as well! I will definitely come here again More

Great experience with this dealer. Went in with low hopes of a deal I would have liked to make, but after a few discussions and number crunching, they managed to meet me right where i Went in with low hopes of a deal I would have liked to make, but after a few discussions and number crunching, they managed to meet me right where i wanted to be. Loving my new truck. Thank you guys! More

The salesman, Saul, was excellent to work with. He knew what I needed on my new car and helped tremendously with the negotiation of my lease. I also had a wonderful finance person to work with. Thi He knew what I needed on my new car and helped tremendously with the negotiation of my lease. I also had a wonderful finance person to work with. This dealership is so easy to work with and I highly recommend using them. More

The SECOND I Walk In The Door And was Welcomed By A Nice Gentleman Named Patrick 🎉 I KNEW I Was In The Right Dealership ❗️ Friendly, Honest , And Welcoming Which By itself Releases The STRESS OF CAR SHOPP Gentleman Named Patrick 🎉 I KNEW I Was In The Right Dealership ❗️ Friendly, Honest , And Welcoming Which By itself Releases The STRESS OF CAR SHOPPING 🎉🎉 THANK YOU 🙏 I Felt Like I Was Shopping With Family & Friends AND TOGETHER WE’LL work Together To Find The Perfect Vehicle For Me!!❗️❗️❗️ Keep Up The Wonderful Working Atmospheres You’ve Established at AUTO NATION ❗️❗️❗️Will Shop Nowhere ELSE 🎉🎉🎉🎉 More

I came in without an appointment because I had a tire issue and didn’t want to drive it without your advice. Your service people worked me in and fix the problem. I greatly appreciate all the service th issue and didn’t want to drive it without your advice. Your service people worked me in and fix the problem. I greatly appreciate all the service that you have given me since I came to Arizona More

The overall process was quite good although it took several hours to get everything completed. I did have some set up questions that I figured out myself. several hours to get everything completed. I did have some set up questions that I figured out myself. More

Great service! Very efficient and to the point, definitely recommend for any service needs you have. Very efficient and to the point, definitely recommend for any service needs you have. More

Their inspection process is less that par. Service dept not very encouraging. Salesman won't answer calls. Service dept not very encouraging. Salesman won't answer calls. More