AutoNation Chevrolet Arrowhead

Service manager agreed to honor a 25% off letter that I had misplaced. Had been a couple of weeks earlier for an oil change and est. on rear brakes. Called service and when the mgr. agreed to honor 25% o had misplaced. Had been a couple of weeks earlier for an oil change and est. on rear brakes. Called service and when the mgr. agreed to honor 25% off a brake job, I agreed to bring the car in. When I got the bill all they deducted was $150. not 25%. Said they never allow more than $150. off labor and parts. He refused to honor his agreement. I will not use this dealer again for anything More

Just an added note to my previous review posted in March 2021. This dealer also over charged me more than $270 in registration and licensing fees upon the purchase of my truck. Almost 2 months later they se 2021. This dealer also over charged me more than $270 in registration and licensing fees upon the purchase of my truck. Almost 2 months later they sent me a reimbursement check for the amount that they made a mathematical mistake on to begin with. This in addition to the lost/stolen floor mats and the ridiculous amount of time to process my licensing paperwork. Once again I say that this Chevrolet dealer is only interested in sales of vehicles and extended warranty packages that are also way over-priced. NO CUSTOMER SERVICE AFTER THE SALE IS COMPLETED AND THEY SHOULD NOT BE TRUSTED IN ANY WAY... More

I had my car towed on for service. $2700.00 for the alternator and linkage casing. I was not offered a rental car as Sands Chevrolet does. They said they don't do that. So with the repair and rental ca alternator and linkage casing. I was not offered a rental car as Sands Chevrolet does. They said they don't do that. So with the repair and rental car it cost over $3200.00. When I asked for a discount after speaking with the service manager he offered $150.00 and said that was all he could do. $1900.00 just in labor cost. Then I had to get my own new battery and take it in. I felt they were more concerned about their money than the customer. More

They had my vehicle for over a month (due to backorder part). They didn't offer a vehicle or any option for transportation during this time. When i picked up my vehicle a warning light was still on after part). They didn't offer a vehicle or any option for transportation during this time. When i picked up my vehicle a warning light was still on after service being completed. Cashier was rude and misquoted my bill by $500+. Too many mistakes. Makes me question the work and service. I have to trust my vehicle maintenance and will be finding a new dealership. More

Just bought a car from Dominic. He made the experience of buying a car almost painless. Great price, kept my payments where I needed them to be. He was knowledgeable, friendly, listened to my needs and del buying a car almost painless. Great price, kept my payments where I needed them to be. He was knowledgeable, friendly, listened to my needs and delivered! More

Auto Nation Chevrolet in Peoria is neat and kept clean. My service advisor was very professional and pleasant to me. He handled my schedule oil change service perfectly. My service advisor was very professional and pleasant to me. He handled my schedule oil change service perfectly. More

We recently ordered a 2021 Chevy truck, with Fleet Salesman, Ricardo Glean, at AutoNation Chevrolet Arrowhead. We could not have been anymore pleased with the fabulous treatment that Ricardo gave us. Salesman, Ricardo Glean, at AutoNation Chevrolet Arrowhead. We could not have been anymore pleased with the fabulous treatment that Ricardo gave us. He was completely friendly and honest with us. He was not pushy and there was absolutely no haggling with him. We told him everything we wanted on our truck and he got everything set up, per our requests. He kept us updated on the status of the build. He has even contacted us after the truck came in, to see how we were liking it. On a scale of 1-10, we would give Ricardo a 20; he was THAT good!!! Peter & Kimberley Frasquillo More

I bought my first car here and my salesman was very honest with me and helped me find the right price that I could afford. I wanted to look at a more expensive car and then he suggested my 2014 Kia Opt honest with me and helped me find the right price that I could afford. I wanted to look at a more expensive car and then he suggested my 2014 Kia Optima and I’m in love with it! More

This place and its employees are ripping off their customers. Had to take my 18 Silverado in for a recall and needed an oil change as well. I also asked to have my tiers rotated. Because of the xxxx customers. Had to take my 18 Silverado in for a recall and needed an oil change as well. I also asked to have my tiers rotated. Because of the xxxx poor service I have received at Sands Chevrolet I refuse to pay for service until I have inspected their work and check to make sure they did not steel anything out of my truck. They did not check any of my fluids they did not do a full inspection and they did not rotate my tires. How every they did rummage through my center console. I took photos of its contents before giving my truck to them because employees at Sands stole stuff out of my truck. Never again will I take my vehicles to any dealership for service and I will be filing a formal complaint with GM after all we are all customers of GM not these sleazy dealerships. More