AutoNation Chevrolet Arrowhead

Richard Garcia and Brent Melville helped me when I went in and they were awesome. Very straight forward and patient. No pressure whatsoever and left with a great deal considering my situation. in and they were awesome. Very straight forward and patient. No pressure whatsoever and left with a great deal considering my situation. More

I wish there was less than 1 star. The sales portion of my experience was good. Although I was told the cars are checked out before being sold. I think they skipped mine. I bought a used car. Evidently you my experience was good. Although I was told the cars are checked out before being sold. I think they skipped mine. I bought a used car. Evidently you have to buy a new car to get any attention or help in the service dept. There are things wrong with my car. I had an appointment to have it checked out. Remember I said "appointment". I sat in the waiting area for 6 1/2 hours with no updates whatsoever. I finally had to go out to find out what was going on. The mechanic did take me for a ride to find out the noise I wanted checked out. He said they would fix my issues and I could be on my way. NOT! Then service advisor, Paul, came to tell me after sitting for that 6 1/2 hrs. that he and the mechanic thought I should take my car and go home. Paul said I would be called when they found out what my dealer warranty would cover. No call. It was supposed to be a day or 2. So I started the phone game of leaving messages or no answers at all. No calls returned. Finally I did get in touch with Paul. I had another appointment for a warranty person to take pictures and videos of the issues. Long story short, even though there is much much more that occurred, 3 weeks from beinning to present I still have not heard from anyone. And am back to the phone game, no responses to messages, no phone answering. I don't know when my warranty runs out, but I'm guessing they will let that run until I will have to pay for the work. I even left a message for manager to call me. Again, no response. More

Doug, my service advisor is the best. Great communication and always willing to explain the issues so I understand. It us not if you have problems, they will occur. It is how you handle them communication and always willing to explain the issues so I understand. It us not if you have problems, they will occur. It is how you handle them when they arrise. More

The customer service I received was very good for my oil change and I didn't have to wait very long at the dealership. The customer representative was also very friendly and professional. change and I didn't have to wait very long at the dealership. The customer representative was also very friendly and professional. More

I've visited 2 times for oil changes on my recently purchased Silverado. Each time I requested a repair to a mud flap that was damaged since I purchased the vehicle. Each time I was told parts needed t purchased Silverado. Each time I requested a repair to a mud flap that was damaged since I purchased the vehicle. Each time I was told parts needed to be ordered to complete the repair and I would be contacted in about I week. Never got called from the first visit. On the second visit I discovered that service writer was no longer with the company. Its been 3 weeks since the last oil change and promise to order parts. I have not been contacted and expect I will never be contacted. Since they cannot complete this simple warranty repair, I expect the warranty I purchased will be useless, too. More

Service manager agreed to honor a 25% off letter that I had misplaced. Had been a couple of weeks earlier for an oil change and est. on rear brakes. Called service and when the mgr. agreed to honor 25% o had misplaced. Had been a couple of weeks earlier for an oil change and est. on rear brakes. Called service and when the mgr. agreed to honor 25% off a brake job, I agreed to bring the car in. When I got the bill all they deducted was $150. not 25%. Said they never allow more than $150. off labor and parts. He refused to honor his agreement. I will not use this dealer again for anything More

Just an added note to my previous review posted in March 2021. This dealer also over charged me more than $270 in registration and licensing fees upon the purchase of my truck. Almost 2 months later they se 2021. This dealer also over charged me more than $270 in registration and licensing fees upon the purchase of my truck. Almost 2 months later they sent me a reimbursement check for the amount that they made a mathematical mistake on to begin with. This in addition to the lost/stolen floor mats and the ridiculous amount of time to process my licensing paperwork. Once again I say that this Chevrolet dealer is only interested in sales of vehicles and extended warranty packages that are also way over-priced. NO CUSTOMER SERVICE AFTER THE SALE IS COMPLETED AND THEY SHOULD NOT BE TRUSTED IN ANY WAY... More

I had my car towed on for service. $2700.00 for the alternator and linkage casing. I was not offered a rental car as Sands Chevrolet does. They said they don't do that. So with the repair and rental ca alternator and linkage casing. I was not offered a rental car as Sands Chevrolet does. They said they don't do that. So with the repair and rental car it cost over $3200.00. When I asked for a discount after speaking with the service manager he offered $150.00 and said that was all he could do. $1900.00 just in labor cost. Then I had to get my own new battery and take it in. I felt they were more concerned about their money than the customer. More

They had my vehicle for over a month (due to backorder part). They didn't offer a vehicle or any option for transportation during this time. When i picked up my vehicle a warning light was still on after part). They didn't offer a vehicle or any option for transportation during this time. When i picked up my vehicle a warning light was still on after service being completed. Cashier was rude and misquoted my bill by $500+. Too many mistakes. Makes me question the work and service. I have to trust my vehicle maintenance and will be finding a new dealership. More