AutoNation Chevrolet Arrowhead

This is a re of the post I made 9-11-12 on my new truck. I want to thank Power Chevy for their quick response to help me acquire the clear title to my new Chevy Truck Extended Cab 4x4. Personally want to t I want to thank Power Chevy for their quick response to help me acquire the clear title to my new Chevy Truck Extended Cab 4x4. Personally want to thank Mr. Luis Becerra for all his efforts. Also thanks to DealerRater for their part in helping me. More

This dealership is 400 miles away from me and Chris Wamsley went above and beyond meeting my needs/interests in their new Suburban that I found online. When I made the trip there, all I had to do was c Wamsley went above and beyond meeting my needs/interests in their new Suburban that I found online. When I made the trip there, all I had to do was call Chris and let him know my status and he and Charles Moore had the car detailed and papework ready so I could sign and head back home before dark. The experience truly was a pleasure and nothing beats their prices! I definitely recommend Power Arrowhead. More

My husband and myself were very pleased with the customer service there, we did not feel pressured into buying anything it was on our time and we were not rushed. The easiest car buying experience. THANK Y service there, we did not feel pressured into buying anything it was on our time and we were not rushed. The easiest car buying experience. THANK YOU!! More

I had a great experience purchasing my vehicle at Power Chevy. I felt no pressure in buying a vehicle. The sales person was very courteous and made me feel very comfortable . Chris Wamsley explained all th Chevy. I felt no pressure in buying a vehicle. The sales person was very courteous and made me feel very comfortable . Chris Wamsley explained all the details and options I had for my purchase . Overall the best experience I've had purchasing a vehicle. Thanks Chris. I look forward to future purchases with you and the team at Power Chevrolet . Thanks again, Ricky Willeford More

Charles Moore, Chris Wamsley, was great to work with in finding a car to fit my needs and the price was great. thank you for having these guys they were up front on the deal. i am a woman and some car deal finding a car to fit my needs and the price was great. thank you for having these guys they were up front on the deal. i am a woman and some car dealers are very pushy, when dealing with a woman,these guys show me respect, and was very frindley. i would recommend Power Chevrolet to my frinds. More

These mechanics don't know diddly-squat! After seeing them for a knocking sound which they forgot to check, I was charged $65 for some coolant that I had requested. Then, when I gave them a bad rating, t them for a knocking sound which they forgot to check, I was charged $65 for some coolant that I had requested. Then, when I gave them a bad rating, they told me to come back in to have the manager check it out. By that time I had e-mailed my brother, who is an excellent mechanic, and he told me it was a sticky lifter problem. I went back and saw the manager who agreed with my brother's diagnosis. His solution was an expensive lifter replacement job. He didn't check the springs, spark plugs or belts. All he did was add some Risolone that I had brought with me. When I came back in and told the service rep to check the spark plugs, tap the lifter springs, and examine the belts, he did everything but that and charged me $50! He called me at the end of the day and told me I needed to have the lifters replaced for about $1700. I asked him if he had performed the checks I had requested and he said no. He said that if I wanted those things checked it would cost me $200. Well, why didn't he tell me that in the beginning when he was writing down everything I said? I asked him what would happen if I didn't get the lifters replaced. He said that nothing would happen; it would just be noisy. I was astounded that he said that because both my brother and the websites that I had read said to get the problem solved right away. My point is this--How do they know the lifters need to be replaced when they haven't checked the springs? And how do they know for sure that I don't have faulty spark plugs when they refuse to check them? In my opinion, they just want to get the most money out of me that they can get. More

I traded in a vehicle and purchased a new Chevrolet Equinox from Power Chevrolet in Peoria. I looked at the vehicles during Saturday evening near closing time. I was met by Doug Joseph who answered a Equinox from Power Chevrolet in Peoria. I looked at the vehicles during Saturday evening near closing time. I was met by Doug Joseph who answered any questions I had about the vehicle. Never was there any pressure, our initial contact was pleasant, with Doug giving me his business card. A couple of days later, I contacted Doug and arranged an appointment with him. I took my trade in vehicle to the dealership. Doug and Travis Miller looked over my vehicle and after minimal negotiating came to an acceptable trade in value. I had several request, exchanging the rims off of my trade in vehicle and obtaining the vehicle I wanted from one of their affiliate dealerships. Additionally, I wanted to pick the car up and drive it myself back to Power Arrowhead in Peoria from Mesa. Both request were granted without compromise. The whole experience was relaxed. Doug was pleasant, easy going, and knowledgeable about his product. A week or so later, he contacted me to follow up on how I liked my new purchase. Furthermore, he was neatly dressed and professional, something that is overlooked these days. More

Came in on 9/8/12 for a service appointment at 12:30 pm and went in at 12:00 pm. I said that it had a sound from under the vehicle. I was told that i would be contacted when they had found the problem. and went in at 12:00 pm. I said that it had a sound from under the vehicle. I was told that i would be contacted when they had found the problem. I did use the shuttle and went to the mall a very nice thing they have. Long and be hold it was 3:30 pm (three hours later) and have not heard anything. So I called and left a message. Did not get a call back!!! I get a call from the shuttle so they can pick me up 15 minutes after 4. When i arrived i talked to the service advisor who was just sitting in his little so called office looking at the computer, and was told that they had ordered the part and it was one of the struts now i have to return again. Seriously it took 4 hours that it was a strut. No courtesy call at all or returned phone call. Very disappointed with the service. And will not return in the future. I wasted almost a whole day at the mall, when I could have done other things. This is the second incident that i was very disappointed with service. Will look for something closer in my area to service vehicle I will not be traveling more than 35 minutes and recieve bad service. Just not worth it!! More

My salesman Michael DiBenedetto was great, it was hands down the greatest experience I've had with a salesman. Unlike the typical stereotype of a salesman that tries to get you in the car and out on your w down the greatest experience I've had with a salesman. Unlike the typical stereotype of a salesman that tries to get you in the car and out on your way with a car payment, Michael was there every step on the way, he would respond to my calls and e-mails promptly and even managed to get me the numbers that I liked on my car. On the other hand the finance guy, Nicholas Pitts, is your typical dealership employee. Pushy, arrogant and has no clue what he is talking about, makes promises he cannot keep and if he cannot upsell you something he will turn on you and try to make you feel dumb about not buying what he's trying to sell you. If you're planning on buying a car, I would highly suggest asking for Michael DiBenedetto, however stay faaar faar away from Nicholas Pitts as it will ruin your experience. More

Bought my second vehicle from Debra - I have purchased numerous vehicles in my 72 years - Debra is only the second salesperson that made my sales experience a pleasure instead of a nightmare. Price was r numerous vehicles in my 72 years - Debra is only the second salesperson that made my sales experience a pleasure instead of a nightmare. Price was right, no fast talk flim flam, exceptionally courteous, excellent follow-up, and very friendly. It don't get no better!! Many Thanks, Debra- - see you in 3 years for my next car. Kelly Fraley was pleasant, easy to discuss the difficult items, and took care of this old man as well. 5 stars for y'all this time around. :):) More