AutoNation Chevrolet Arrowhead

the experence with the Saul Aguirre the sale person was exceptional is the second time that I bought a car with him being my saler and I put 100 of 100 in costumer service satifaction exceptional is the second time that I bought a car with him being my saler and I put 100 of 100 in costumer service satifaction More

Nice experience. Clean facility. Hospitable people. Great sales man and sales manager. Second vehicle that we’ve bought there. Clean facility. Hospitable people. Great sales man and sales manager. Second vehicle that we’ve bought there. More

I have been a long-time AutoNation customer, and if you had asked me two years ago, I would have said without hesitation that it was the best place to buy a car. I recommended them to friends and family. H had asked me two years ago, I would have said without hesitation that it was the best place to buy a car. I recommended them to friends and family. However, after purchasing two cars this year for my kids, my opinion has changed drastically. The 2019 Jeep Compass we bought in May has had ongoing issues. After the last service visit in October, the experience was terrible—I couldn’t reach anyone for almost 48 hours to get basic information about my car. When the exact same issue happened less than a month later, I decided to take the vehicle to a different dealership. We brought it to Larry H. Miller in Surprise, and my service advisor there tried to get documentation from AutoNation to warranty parts they supposedly fixed in October. He called for nearly 72 hours with no response. When I attempted to help, I was given the runaround for another day. I still have not received any clear information about what AutoNation actually did during the October service. To make things even more concerning, when I called AutoNation Dodge/Jeep and spoke with Alex, no one could confirm where the battery they supposedly installed a month ago came from—or whether it was even installed at all. I was then rerouted to AutoNation Chevy and told they might have delivered the battery. It feels disorganized at best and dishonest at worst. With all of this, I can confidently say I will never buy a car from this location again. I will mention that the sales team during both purchases was friendly and informative, but once you own the car, the service department is far from helpful and communication is almost nonexistent. This is the second review I’ve written in two months. I removed the first one because AutoNation called me immediately after posting and offered to fix the situation—which, in hindsight, feels suspicious given how things ultimately turned out. More

Ordered truck online. Very attentive staff and worked hard for our business. Will definitely be looking here first for our next car purchase. Very attentive staff and worked hard for our business. Will definitely be looking here first for our next car purchase. More

Customer service was excellent. He gave me some helpful hints to save money and used a coupon at the dealership for wipers He gave me some helpful hints to save money and used a coupon at the dealership for wipers More

Excellent customer service provided by Devan! He made us feel welcomed and was able to help us purchase our new vehicle. Definitely recommend 10/10. He made us feel welcomed and was able to help us purchase our new vehicle. Definitely recommend 10/10. More

Good enough, like every other large dealership in the valley , same as all the rest valley , same as all the rest More

One of the best buying experiences I have ever had. The salesman, Charles, was very knowledgeable, not pushy and helpful. We drove several vehicles, getting me in the right fit. After choosing, Char The salesman, Charles, was very knowledgeable, not pushy and helpful. We drove several vehicles, getting me in the right fit. After choosing, Charles took his time and showed me all of the features of the Silverado. Derek was instrumental in getting me the right amount for my trades and Michael in Finance made the entire process seem easy. Thank you very much for the wonderful experience. Such a great team. I will be recommending top friends and family... More

Every person we came in contact with during our vehicle purchase was extremely helpful and professional. Our salesperson, Shelby Erwin, was helpful in so many ways. She made sure our experience was the b purchase was extremely helpful and professional. Our salesperson, Shelby Erwin, was helpful in so many ways. She made sure our experience was the best and left no question unanswered. She dedicated herself to make sure we had the best experience in purchasing our new Chevrolet. More

Work always completed on time, charged up, updated, shiny and clean. Friendly courteous service. I highly recommend. and clean. Friendly courteous service. I highly recommend. More