AutoNation Chevrolet Arrowhead

I called a week before my service and was assigned Scott as my service advisor. When I arrived for my service I was informed Scott did not work there anymore and I was now assigned Nick. I waited in the s as my service advisor. When I arrived for my service I was informed Scott did not work there anymore and I was now assigned Nick. I waited in the service bay for over fifteen minutes. I was asked if I was being helped by two people who I told I think I am I am waiting for Nick. Everyone said they would get Nick, but Nick never showed and a new young person said he would get me started. My vehicle was done within the one and a half hours I was told. When my vehicle was brought out I didn’t see any advisors in their offices. After five minutes I went out to stand by my vehicle and hope someone would help me get my car. After five minutes I was asked by a worker I saw walking by if I could get my car and he asked who my advisor was and I said supposed to be Nick but I have not seen him since I had been there. He then walked into one of the advisors areas and the young man who helped me earlier said he was working on my paperwork. He said I owed 94 dollars. I told him I had the extended maintenance agreement and he said his computer did not show that. I got my receipt from my car and showed him. He then asked about it from another person and he said yes it is ok. I have gone through AutoNation, not knowing I have the agreement, when I bought it right there and this has happened several times. When I left I had to take out the seat, floor cover and service number from inside the car, which was not a problem, but it does show how unorganized your service advisor area is and no one really seems to know what is going on. More

Gaston villegas was the man we were set up with to help us get this process going, everything worked out outstanding, I walked in thinking the worst and then something extremely positive came out of it, I us get this process going, everything worked out outstanding, I walked in thinking the worst and then something extremely positive came out of it, I would recommend this location at any point at any time anyone needs a car. More

Very friendly, helpful and professional. Would buy from them again. Service department is very good and honest. Would buy from them again. Service department is very good and honest. More

Was great. they do a great job they were on time and easy to work with been going there since 2011 they do a great job they were on time and easy to work with been going there since 2011 More

Our salesman. Gaston Villegas was courteous, professional and went above and beyond to meet our car buying needs. I would buy from him again. Gaston Villegas was courteous, professional and went above and beyond to meet our car buying needs. I would buy from him again. More

Delightful, Respectful, Professional & ready to do all can to meet your needs. Customer for life. can to meet your needs. Customer for life. More

I contacted this dealership because of their Costco connection, and from that point on the expierience was up front and professional-- I had some negative dealings with other GM dealers previously, so connection, and from that point on the expierience was up front and professional-- I had some negative dealings with other GM dealers previously, so this was refreshing that it was possible to have a good truck purchase More

Very nice worker’s & sales men clean environment finance was nice not pushy and very upfront about everything was nice not pushy and very upfront about everything More

My Service Advisor Michael Kane was very professional and helpful in resolving the concerns with my Buick Encore helpful in resolving the concerns with my Buick Encore More

Saul was a true professional. Had the paperwork ready, car was ready and I was in and out quickly. Definitely recommend them. Had the paperwork ready, car was ready and I was in and out quickly. Definitely recommend them. More