AutoNation Chevrolet Arrowhead

Bought my car online and initially the manager and salesperson were attentive and easy to work with however, after I received my car the tire had a screw in it and was almost flat and the trunk does n salesperson were attentive and easy to work with however, after I received my car the tire had a screw in it and was almost flat and the trunk does not close properly. When I reached out to the manager he said that the car was inspected and that the freight company I hired to transport the car must have driven over the screw when he was loading it. But the freight company produced pictures of the flat tire before he loaded it. Since I bought it online And had it shipped I can’t just bring it back. It is a 2021 Mercedes Benz and I went to Autonation because of their reputation through reviews. Unfortunately my experience was disappointing. Lesson learned and I’ll be spending my time and money getting an almost brand new car repaired. More

Very friendly service staff, they listen to my request for warranty recall along with annual service needed . Service was completed on time with no problems. for warranty recall along with annual service needed . Service was completed on time with no problems. More

I have bought all my vehicles at this dealership since 2003 and used their vehicle services as well. It has definitely declined since covid hit but they are very reliable. 2003 and used their vehicle services as well. It has definitely declined since covid hit but they are very reliable. More

Brent was soooo helpful ordering my new truck. Extremely knowledgeable in everything Silverado. Thank you! Extremely knowledgeable in everything Silverado. Thank you! More

Absolutely excellent customer service from car induction to service completion. Easy to book the appt online to service completion. Easy to book the appt online More

My service person was very helpful. They stayed in communication with me throughout my service. They stayed in communication with me throughout my service. More

service was really good. was in and out in less than two hours. not that much of a wait of course had an appointment was in and out in less than two hours. not that much of a wait of course had an appointment More

Honestly, with the dealership, no issues were with the maintenance size—different story. Even though I bought the truck that spent almost two months in the shop for repair maintenance size—different story. Even though I bought the truck that spent almost two months in the shop for repair More

This one is painful to write! I have been a loyal customer for almost 20 years- and this latest encounter errors on the side of "awful." A few reasons why: 1. This is the THIR I have been a loyal customer for almost 20 years- and this latest encounter errors on the side of "awful." A few reasons why: 1. This is the THIRD time in less than 2 months my car had to go in for service. And to be honest, I'm not entirely confident in the work that was done. 2. My car was scheduled to be worked on, yet it took almost 2 weeks! 3. The car was in 3 times so close together and for things I felt should have been handled all together- (meaning the mechanic missed something in my opinion)- yet I paid 2 separate deductibles on my warranty. What?? 4. First visit of the summer- My car was close to an oil change- I wasn't offered that but $1000 of tires were mentioned? 5. Third visit- still no oil change? Wiper blades? Anything else while it was sitting there for 2 weeks? 6. When I did get my car back- it was so dirty- I couldn't see out the front window- from inside filth! It was also so musty and stinky inside- it had to be aired out- I barely drove it this summer- a car wash or something would have been helpful. 7. I was offered a rental after much concerning conversation on my part- but not told about the shuttle- so I paid for an uber- nice. 8. I had to reach out for updates- again over a 2 week span, kind of sad! Overall- the only reason I'd return is because my car was purchased from there and I still have a warranty. Once that is up- I will seek out a mom & pop style mechanic- pay extra if I have to! At least I'll be treated right. More

The service department was very helpful and eager to get the job done. There focus on quality is awesome. the job done. There focus on quality is awesome. More