AutoNation Chevrolet Arrowhead

My vehicle was at the dealership for a week with no contact from service staff. My advisor was out sick, nobody picked up the slack and let me know the status of my vehicle. I retrieved my vehicle and contact from service staff. My advisor was out sick, nobody picked up the slack and let me know the status of my vehicle. I retrieved my vehicle and took it to another dealer for service. I have purchased many vehicles over the years here. I've always had good service, until this go round. I am not happy with the current service department, with the exception of the fellow that printed my repair history. I doubt I'll be back. More

I had a great experience with Autonation and my salesperson Shannon!!! I would definitely recommend her!!! salesperson Shannon!!! I would definitely recommend her!!! More

My issue with this dealership is they don't follow up. I called to many times and was just transferred around and then would leave a voicemail and nobody would call back in a timely manner(when I call in I called to many times and was just transferred around and then would leave a voicemail and nobody would call back in a timely manner(when I call in the morning and am told I will get right back to you I expect a call back that day not a day and half later). When I make a purchase with cash(debit card) how long does it take to finalize a sale. I was told I would get a check back for $1000.00 when the sale finalized and they would reach out to me. Why can't you just stream line things and just discount the vehicle. The last time I called and was told they would look into it and call back they didn't. When I called back I find out the sales manager and sales associate I was dealing with was off the next two days and was offered to leave a voicemail told them that wasn't going to work. They transferred me to different sales manager(Eric Thompson I believe) he was very professional and did follow up and helped to resolve the issue. More

Our salesman Fernando was very helpful in, the purchase of my son's first car. of my son's first car. More

I have purchase 4 vehicles from this dealership over the last 4 years and have recommended this dealership to other people. I have always had good experience in the service department until recently . I mad last 4 years and have recommended this dealership to other people. I have always had good experience in the service department until recently . I made an appointment for my daughters Altima to have the ac problem diagnosed. I showed up to the appointment on a Saturday i pull into the service drive and im told my appointment was cancelled and i was called. I also found out my normal service advisor was off. I instructed the new advisor to schedule me with my normal service advisor which she didnt. Her name is Cherish. We make the appointment for last wednesday . It has been 10 days and none will tell me a status. I have called the service manager mike multiple time with no return call and i even went down there and spoke to him and he gave a sleezy used care salesman pitch. I even called and left the dealership GM a a voicemail with no response. I would no longer recommend this dealership to anyone. Go somewhere else. More

Awesome service! Friendly team. We love it here! Derrick G, sales rep, is the best! Friendly team. We love it here! Derrick G, sales rep, is the best! More

Service advisor was very polite and quick. I like the way they check other items on vehicle besides what is it for such as battery check, tire tread, vehicle safety condition, inspection brak I like the way they check other items on vehicle besides what is it for such as battery check, tire tread, vehicle safety condition, inspection brake line and green. More

Purchased here before back in 2016. Came back and was not disappointed. Very friendly and willing to work with you to get you what you need. Came back and was not disappointed. Very friendly and willing to work with you to get you what you need. More

Our appointment was 7:00 am out before 8:00am. The oil change included a free wash and vacuum. Our advisor, Daniel was nice. We still think masks should be worn indoors. The oil change included a free wash and vacuum. Our advisor, Daniel was nice. We still think masks should be worn indoors. More

John was great. He kept me updated on repair costs and expected wait times, and he worked around my schedule. He kept me updated on repair costs and expected wait times, and he worked around my schedule. More