AutoNation Chevrolet Arrowhead

Very unsatisfied. Had a scheduled appointment at 7:20, was told it would be about 90 minutes at 9:15 my service advisor told me the tech she thought was doing my truck Had a scheduled appointment at 7:20, was told it would be about 90 minutes at 9:15 my service advisor told me the tech she thought was doing my truck wasn't there, so my truck just got put on the rack and it wouldn't be long. Finally, at 10:30 I was told it was done. I wasn't planning on spending over 3 hours to get an alignment If I would have been told 3 hours, I wouldn't have waited there I would have gone home and got ready for work instead of rushing to work after getting my truck. More

We had an appointment for an oil change which should only take about 30 minutes at the most. We waited 2 hours for our oil change to be completed. This really isn't acceptable. The employees were all very ki take about 30 minutes at the most. We waited 2 hours for our oil change to be completed. This really isn't acceptable. The employees were all very kind and helpful but 2 hours for an oil change is a little much. More

Respectful and honest evaluation of work required-very satisfied. I like their customer waiting room also. satisfied. I like their customer waiting room also. More

The service manager Michael, was very respectful & courteous. I was greeted at the scheduled time & sent off with my questions answered. I appreciated knowing my car is in great condition for my trip courteous. I was greeted at the scheduled time & sent off with my questions answered. I appreciated knowing my car is in great condition for my trip back to Mn for the summer months. More

Customer first mentality! Outstanding service department, who is not only fair but definitely thorough! I would highly recommend! Outstanding service department, who is not only fair but definitely thorough! I would highly recommend! More

They were the only dealer that had the exact model and color we were looking for. Very friendly and no pressure. color we were looking for. Very friendly and no pressure. More

Very satisfied. Work was done in a proper and timely manner. John my Advisor was very courteous. Thank you. Work was done in a proper and timely manner. John my Advisor was very courteous. Thank you. More

This service department hasn't been great. I had an appointment for an oil change and rotation. I got there at noon--the scheduled time. I waited 5 minutes for someone to tell me they would "g I had an appointment for an oil change and rotation. I got there at noon--the scheduled time. I waited 5 minutes for someone to tell me they would "go look for my Service Advisor." Another 5 minutes passed and then I was advised he was at lunch. What? Another advisor took my info. I expressed I wanted the balance checked on my front tire. The original advisor came and got me when the car was done. He wasn't particularly apologetic for previously being unavailable. He said balance checked isn't normally covered but everything checked out. I told him I have an extended service plan. And the vehicle is still under a bumper to bumper warranty. He explained the tires aren't included in bumper to bumper. Really? They must be outside the bumpers. Noted! When I buy my next $40,000 car I will keep these things in mind. This is review number two. Still a "2". More

Brought my Colorado in for a oil change and tire rotation at 8:30am and didn’t get out until 12:00 longest time I ever spent on something like that at 8:30am and didn’t get out until 12:00 longest time I ever spent on something like that More

John Del Pozzo was very courteous when going over the bill and explaining the service that had been provided and what services recommended in the future, bill and explaining the service that had been provided and what services recommended in the future, More