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AutoNation Chevrolet Gilbert - Service Center

Gilbert, AZ

4.4
559 Reviews

559 Reviews of AutoNation Chevrolet Gilbert - Service Center

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August 07, 2023

Great service, Friendly staff. Our Service advisor Nick Soulliere was great. Very professional, Told us the time frame and was able to get the service done in a shorter time. More

by bobh56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Soulliere
Aug 11, 2023 -

AutoNation Chevrolet Gilbert responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 03, 2023

WE have purchased from this dealership multiple times. We also normally have our car and truck serviced at this location. Jennifer Gagon is so efficient in her job! She communicates clearly and in a timel More

by kchambers1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Gagon
Aug 07, 2023 -

AutoNation Chevrolet Gilbert responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 02, 2023

My rating of this dealership is based solely on the performance of my service advisor, Jennifer Gagon. In all my experiences with service advisors, no one has been as descriptive about the service and More

by Tom J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JENNIFER GAGON
Aug 07, 2023 -

AutoNation Chevrolet Gilbert responded

Hello Tom, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gilbert. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 01, 2023

They need more help when customers walk in or if they have an appointment. They are overloaded. I scheduled my appointment for Saturday at 1000. When I arrived at 0951 I waited until 1030 before my truck More

by apostle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New guy - I don't remember his name
Aug 07, 2023 -

AutoNation Chevrolet Gilbert responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 29, 2023

I had my oil changed here, and I am very happy with the service. They brought me a cold bottle of water for while I waited, which was the first time a Chevy dealership ever offered. I would have given it 5 More

by Linda P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Retana Santos
Aug 03, 2023 -

AutoNation Chevrolet Gilbert responded

Hi Linda, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (480) 630-2821 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

July 29, 2023

This is the worst experience I’ve ever had. From top to bottom. Awful, awful More

by beekous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer, Ivan, Carolyn, Tim, Gary
Aug 02, 2023 -

AutoNation Chevrolet Gilbert responded

Hi, we are disappointed to learn of your experience here at AutoNation Chevrolet Gilbert, but will take this opportunity to improve. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2821. We hope to hear from you.

Aug 02, 2023 -

beekous responded

I tried to call the phone number you listed above to speak with your general manager. Just Like I anticipated, it was another big let down. It just put me into a recorded loop that kept spinning and saying the same thing over and over. Just more disappointment from your company. Every time I would hit zero for the operator or stay on the line like you told me too it would just go right back to the robotic response and repeat itself over and over. What a joke. You can’t even correct what you’ve done wrong the right way.

July 28, 2023

Service here was great, no hassle and service was completed in a timely manner. They helped me with contacting a body shop to get some minor repair work completed. More

by larry.i.gallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Aug 01, 2023 -

AutoNation Chevrolet Gilbert responded

Hi Larry, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2023

Very friendly people with great customer service. Will definitely bing my vehicles here from now on. More

by fthermosillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Jul 31, 2023 -

AutoNation Chevrolet Gilbert responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

July 25, 2023

Ivan was great. Responded quickly and informed me about the status of the vehicle. Made the process easy. More

by EM26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Santos
Jul 28, 2023 -

AutoNation Chevrolet Gilbert responded

Hi, we're happy to hear you had such a positive experience with our team!  If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2023

We have always had our cars serviced at the dealers, but with the prices they are charging now I am considering going elsewhere. It used to be they washed your car after an oil change, but this time. Then w More

by ybranch3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jul 29, 2023 -

AutoNation Chevrolet Gilbert responded

Hi, we regret your experience with us here but are glad you brought this to our attention. Please call our General Manager at (480) 630-2821 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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