AutoNation Chevrolet Gilbert - Service Center

Everyone was very friendly and helpful! Customer Service was outstanding! I truly appreciate the professionalism! Thank you! Customer Service was outstanding! I truly appreciate the professionalism! Thank you! More

The service department is horrible. You make an appointment but they want you to leave your car for a week to be diagnosed. The warranty they sell you when you buy a car is a scam, not You make an appointment but they want you to leave your car for a week to be diagnosed. The warranty they sell you when you buy a car is a scam, not easy to use. More

Worst service I have ever had. The gauges would all go all the way to the right, then all the way to the left numerous times, then it would say service electronic brake, service E The gauges would all go all the way to the right, then all the way to the left numerous times, then it would say service electronic brake, service ESC, reduced power (basically go into limp mode), steering assist disabled, and the check engine light would come on. First time I took it in I did not have an appointment and they told me it would be two weeks to even diagnose the problem and they would not give me a rental so I took the truck home. Second time the check engine light went off between the time it happened and my appointment was so they kept it a day could not determine what was wrong, and told me to come get it. When they brought it up to the drive, the check engine light came on. They read the codes and it said transmission control module. They had me come back the next day. Kept the truck 4 days drove it 30+ miles and said the check engine light went out and they could not determine what was wrong even though they read the codes when it was on. The transmission shifts irregular. Shifts up then down and back up all the time. When I slow down to stop it is like having to stop a train because it wont downshift and is in a higher gear when I am trying to stop. Really unsafe but they did not seem to care. Would never recommend this dealership More

I had an appointment for an oil change. I go to the dealership approximately 30min early. I printed out the confirmation for the service as I did this via my phone and wrote down the vin#, I go to the dealership approximately 30min early. I printed out the confirmation for the service as I did this via my phone and wrote down the vin#, fleet management company name along with their phone number and handed that info to the young man whom took possession of my vehicle. He did not provide this information to my service writer. They didn’t put an oil change reminder sticker on the windshield. They didn’t wash the car. Their service dept need lots of work. Too many kids working there without the capability to work with customers needing real service! More

Rafael the service Writer was unbelievable. He kept me posted on every step of the repair of my vehicle. When I picked my vehicle up, I spoke to the technicians about the repair. They were extr He kept me posted on every step of the repair of my vehicle. When I picked my vehicle up, I spoke to the technicians about the repair. They were extremely competent and professional. Autonation has earned my confidence from the time I purchased my vehicle through the service and repair.. I would highly recommend using this dealership!!!!. More

Kiara has to be one of the hardest working service writers at the shop.. kept me in the loop about my truck. Yes I was not happy about the delays but not her fault. GM supply issues . My truck came b writers at the shop.. kept me in the loop about my truck. Yes I was not happy about the delays but not her fault. GM supply issues . My truck came back detailed as if new ( on the outside ) Fyi. I bought the truck there always have worked on it same place since new More

Kiara the Service Advisor at Autonation is knowledgeable, friendly, courteous & helpful. Highly recommend Kiara when checking in to get maintenance on vehicles or any other work. She’s 5 Star !!! friendly, courteous & helpful. Highly recommend Kiara when checking in to get maintenance on vehicles or any other work. She’s 5 Star !!! More

Awesome customer service. Very friendly and knowledgeable. Very clean facility and accommodating for car service. Very friendly and knowledgeable. Very clean facility and accommodating for car service. More

Truck came out from service with grease/hand print marks all over dash and buttons for information center were stuck under the trim and won't pop back out after you press them now. all over dash and buttons for information center were stuck under the trim and won't pop back out after you press them now. More

Service is fantastic but the sales people are too quick to push you along and not explain everything. to push you along and not explain everything. More