AutoNation Chevrolet Gilbert - Service Center

Rafael was very professional and helped with all our needs. I will be using them from now on. needs. I will be using them from now on. More

I had the pleasure of having Jennifer Gagon as my service advisor. She is by far the best service advisory I have ever dealt with at any Chevy dealer. She is very attentive, helpful and makes you the custome advisor. She is by far the best service advisory I have ever dealt with at any Chevy dealer. She is very attentive, helpful and makes you the customer feel like your vehicle is in good hands. She also updates you so you know what is going on. A lot of other service advisors I have dealt with don’t do that and make you call for an update when your vehicle is well over the time (days) when it was supposed to be completed. She definitely will keep you informed and I will definitely be going to her from now on. More

I dropped my truck off the night before for service at 0800 the following morning. It was looked at during the appointment. Unfortunately it was not touched again for 5 days. I wasn't allowed to take it h 0800 the following morning. It was looked at during the appointment. Unfortunately it was not touched again for 5 days. I wasn't allowed to take it home and bring it back when service was able to work on it More

Service has gotten a little better but this dealerships employees lie on their deals of selling there cars and are not clear about the terms as well. I would highly not recommend going to this dealership o employees lie on their deals of selling there cars and are not clear about the terms as well. I would highly not recommend going to this dealership or buy a car from this dealership as well. More

I took my daughter's car in for a recall. I made an appointment, but when I got there they said they needed to order the parts. I was surprised that they hadn't checked whether parts needed I made an appointment, but when I got there they said they needed to order the parts. I was surprised that they hadn't checked whether parts needed to be ordered, prior to having me come in. Although, the trip wasn't a total waste because I mentioned that the breaks made a clunking noise and I felt that they may be unsafe. They kept the car for a few hours and tighten the bolts and replaced a couple too and told me what needed to be fixed in the near future. When I asked what I owed them, they were kind enough to say there was no charge. They just want to keep happy customers for future repair needs. More

Ivan was pretty good service manager. I had to get the car towed to the dealership due to power engine issues. Thankful the diagnosis and repair didn't take more than a week (usually it's I had to get the car towed to the dealership due to power engine issues. Thankful the diagnosis and repair didn't take more than a week (usually it's more than a week). I had an appointment on Tuesday (soonest available) though the car issues started on Sunday. I was able to get easy communication with the service manager and repair completion on Thursday (throttle body needed to be replaced). I was expecting the following week as I said before. I wish that the dealer didn't say that there is an automatic wait of 4-5 days before even looking at the car. It's pretty stressful to have to get a rental and work with knowing your car will be out for at minimum a week. When I picked up the car it was actually quick, however no car wash was done which was disappointing. More

The employees are friendly and Happy nice to hang out and relax while you're waiting for your vehicle 😊 relax while you're waiting for your vehicle 😊 More

Took my 2022 Chevy 3500HD in for a transmission leak, was told 3-4 days for work completion. Waited 2 weeks for the next available appointment. 3-4 days turned into 3 weeks before I got my truck back. 4 star told 3-4 days for work completion. Waited 2 weeks for the next available appointment. 3-4 days turned into 3 weeks before I got my truck back. 4 stars awarded as the work was completed and everything is working as it should and my service provider (Kiara) was exceptional. She provided updates regularly and was communicating with the tech’s daily. Overall I was very satisfied with the work, the communication from my service provider but a little disappointed how a few days work turned into several weeks. I would go back if I needed to. More

Good service. Like that I can see my car being worked on. Nice waiting area. Like that I can see my car being worked on. Nice waiting area. More

I bought my truck there in 2015 and had a little problem with the fuel pump. They repaired in two days and 88000 miles later, still running well. with the fuel pump. They repaired in two days and 88000 miles later, still running well. More