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AutoNation Chevrolet Gilbert - Service Center

Gilbert, AZ

4.4
559 Reviews

559 Reviews of AutoNation Chevrolet Gilbert - Service Center

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January 24, 2023

First time in 5 visits that my LOF and Tire rotation was finished in under 4 hours. My vehicle was not washed as it should have been, and I wish they would return my seat and backrest to the position they w More

by terry.gorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Had a service writer listed, but never saw her until I was ready to go.
Jan 27, 2023 -

AutoNation Chevrolet Gilbert responded

Hi, we are deeply disappointed by your experience at AutoNation Chevrolet Gilbert. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2821 to discuss what we can do to help.

January 23, 2023

Every time I go to Autonation to get my truck worked, I am treated with the utmost respect. More

by becalynn1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara
Jan 26, 2023 -

AutoNation Chevrolet Gilbert responded

Hi, thank you so much for your positive comments about AutoNation Chevrolet Gilbert! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 23, 2023

The service department at Auto Nation is by far, the worst we have ever dealt with in the 15+ years we have owned Chevy trucks. We had a leaking rear window, filed an extended warranty claim, picked up More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase
Jan 26, 2023 -

AutoNation Chevrolet Gilbert responded

Hi Amy, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

Jan 26, 2023 -

Amy responded

I wasn’t reaching out to you, i am letting other consumers know to avoid your service department, so I apologize if you thought we were trying to connect with you. We are no longer interested in dealing with Auto Nation. We have moved on to Chapman Chevrolet in Tempe and are thoroughly pleased with their service department..

January 21, 2023

Our service person is Kiara. She is incredible. Always so helpful and nice.. also knowledgeable. More

by mckinleycathy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara
Jan 24, 2023 -

AutoNation Chevrolet Gilbert responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chevrolet Gilbert. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

January 20, 2023

Jennifer in the service department is AWESOME! She is very easy to work with and provides fantastic customer service. I highly recommend AutoNation Chevrolet and especially Jennifer in service for More

by jasonj2406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 24, 2023 -

AutoNation Chevrolet Gilbert responded

Hello Jason, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review! Drive safe, and we'll see you on the road.

January 18, 2023

Service is very friendly especially Jennifer Gagnon. Work is always done correctly and on time. I appreciate the fact they keep a check on items needed and due. I will most likely be using Auto Nation More

by Saturnjsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Gagnon
Jan 21, 2023 -

AutoNation Chevrolet Gilbert responded

Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!

January 14, 2023

I'd give a zero if possible. Check engine light came on, reduced power on freeway going 80, down to 40 within 15 secs, had to swerve lanes to avoid a collision. Set apt at dealer More

by biekscarlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer and Gary
Jan 20, 2023 -

AutoNation Chevrolet Gilbert responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2821. We hope to hear from you.

January 10, 2023

I was satisfied with the job they did to my car what I wasn’t satisfies is that they wanted to charge me an inspection fee for check, engine, light, and another inspection fee for shift to gear. More

by garciadriver0999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Jan 13, 2023 -

AutoNation Chevrolet Gilbert responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (480) 630-2821 at your earliest convenience to discuss how we can turn your experience into a positive one.

January 08, 2023

Hate that you make an appt and still have to wait 3+ hours for service More

by limedina17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jan 11, 2023 -

AutoNation Chevrolet Gilbert responded

Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2821 to discuss what we can do to help.

January 06, 2023

Service, I made an appointment 2 weeks in advance to check on warning messages I was getting for "Service Brake Assist", Service Brake ESC and 2 others. In the meantime, I had to have my battery jumped More

by gail
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Unknown
Jan 09, 2023 -

AutoNation Chevrolet Gilbert responded

Hi Gail, we are deeply disappointed by your experience at AutoNation Chevrolet Gilbert. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 630-2821 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Jan 10, 2023 -

gail responded

I would be happy to speak with the General Manager and have called this number multiple times. Just going round and round with the automated answering machine. Is there an extension to get to the correct person?

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