AutoNation Chevrolet Laurel

I am writing to share my disappointment regarding the service I received during my recent visit to your dealership on 01/08/26 I have been a loyal customer since 2015, but my experience during this vi service I received during my recent visit to your dealership on 01/08/26 I have been a loyal customer since 2015, but my experience during this visit was highly unprofessional. When I walked in, I was not greeted by either of the two advisors present. While I understand one advisor was on the phone, the other was at his desk doing paperwork. I stood there for 10 minutes, and despite looking up at me, he did not acknowledge my presence and continued his work without a word. It was another 10 minutes before the first advisor finished his call and finally asked how he could help. I do appreciate him acknowledging me stand there. In all my years coming to this dealership, I have never experienced such a lack of basic courtesy. I wanted to bring this to your attention as I value my relationship with your business and hope to see a return to the professional standards I have come to expect. More

From start to finish the entire team at auto nation Chevy , worked diligently to make the deal ! Excellent team from the return email , when I first started looking for a truck , all the way to when my tags , worked diligently to make the deal ! Excellent team from the return email , when I first started looking for a truck , all the way to when my tags were put on my new truck ! Car or truck buying is fun again at auto nation Chevy More

Everyone was great! This is my second car from AutoNation. I will definitely refer, especially my sales rep Darryl Reid! This is my second car from AutoNation. I will definitely refer, especially my sales rep Darryl Reid! More

They were friendly and it was a smooth process, knowledgeable and I walked away with a beautiful car. Very happy knowledgeable and I walked away with a beautiful car. Very happy More

Me gusta la forma del servicio, amabilidad profesionalismo esmero. Mi experiencia fue fenomenal gracias personal de servicio profesionalismo esmero. Mi experiencia fue fenomenal gracias personal de servicio More

Efficient oil change service, friendly staff, fair pricing, timely completion—overall solid experience worth recommending. pricing, timely completion—overall solid experience worth recommending. More

Very competent and knowledgeable salesman in Darryl. Minimum hassle over "out the door" price. Great checkout of new vehicle features. One hang up was the name on the check (Family name Living trust cou Minimum hassle over "out the door" price. Great checkout of new vehicle features. One hang up was the name on the check (Family name Living trust could have been handled better More

Easy to schedule, prompt efficient service, friendly staff. Would highly recommend this dealership to my friends. staff. Would highly recommend this dealership to my friends. More

Dealership experience was pleasant and easy, would definitely recommend buying your next vehicle at auto nation Laurel. definitely recommend buying your next vehicle at auto nation Laurel. More

Very disappointed in the service. Tried them out because I was thinking of switching service centers but after going through the experience I went through I will not go back here. Too Tried them out because I was thinking of switching service centers but after going through the experience I went through I will not go back here. Took the money and did not preform the work asked. And while they took the money, did it all with pleasantry and a smile and work was not completed. Absolutely would not recommend anything beyond an oil and filter change More