AutoNation Chevrolet Laurel

*BUYER BEWARE* This location listed a car online *BUYER BEWARE* This location listed a car online that I talked to a salesman about for MSRP. The salesman texted me pictures of the window sticke *BUYER BEWARE* This location listed a car online that I talked to a salesman about for MSRP. The salesman texted me pictures of the window sticker, video of the car showing the VIN# and pricing. I agree to pay full sticker, proceeded to purchase online, gave all my information my credit was ran (over 800FICA) everything’s approved. I set my delivery time. Then I get a rude phone call from Sanjeev stating the car is now $10,000 more over sticker. Ofcourse I lose my cool for such a dealership to be this disingenuous and down right unethical dealings with a good client. I called in on 4 different phone lines unable to reach Alex Hafer. I have everything printed out of their listing, photos, my approvals, they ran my credit. Who does that if you don’t even have a deal? Seeking legal action and putting this review on every Facebook page, every GM forum until they right this wrong. More

Worth visiting and satisfying! I really appreciate my service consultant and the team of technicians that worked on my Truck. They were very friendly and explicit to the services re I really appreciate my service consultant and the team of technicians that worked on my Truck. They were very friendly and explicit to the services rendered.I was able to pick up my car at the desire time expected. Thanks Ms Simonique. More

Worst Customer Service I have given every opportunity for this service department to gain my business. Every time I go there they disappoint me and anger me even greater for I have given every opportunity for this service department to gain my business. Every time I go there they disappoint me and anger me even greater for believing that anything has changed with them. No system in place to take customers that have an appointment, we make appointments for a reason. We don't have time to wait in line behind six other people. Nothing more horrible than a business that has employees discussing business matters in front of customers while ignoring them. I will continue to buy Chevy but not from this dealership. Please get rid of your service department and contract it out to someone who does it right you might get more business. More

Great Customer Service Stuart was our salesman and he was wonderful. Also the finance gentleman was great as well. Will definitely buy there again. The finance gentleman als Stuart was our salesman and he was wonderful. Also the finance gentleman was great as well. Will definitely buy there again. The finance gentleman also gave us helpful information about buying in the future. I will suggest that next time I buy I’ll let them handle the financing. More

Great customer service! My experience at this dealership was great overall. The sales rep Jerry and sales manager Cleo did an outstanding job meeting our families needs duri My experience at this dealership was great overall. The sales rep Jerry and sales manager Cleo did an outstanding job meeting our families needs during this car buying experience. I would recommend going to Jerry to any of my family and friends to buy a vehicle. More

Worse customer service and poor management in service I came in for a oil change and was helped by Jenese. She was very knowledgeable and friendly. She explained services that were recommended but when I I came in for a oil change and was helped by Jenese. She was very knowledgeable and friendly. She explained services that were recommended but when I checked my GM handbook for my recommendations none of the stuff was there. I asked the advisor why she recommend things for my car that GM does not require and she was honest and explained that are are purely preventive maintenance items offered by autonation. While I appreciate her honesty I still do not understand why at 88.000 miles I need a alignment my brake fluid flushed fuel system service transmission flush and some kind of oil additive. GM doesn’t even recommend changing spark plugs until 100,000. But that’s not the worse part while there I encountered and overheard a heated conversation between some of the employees. I learned later that the other lady advisor Nia who has a very foul mouth and bad attitude problem was yelling at a light skinned gentleman. She cursed him out so bad and loud that I heard it I. The waiting room. I went to check and see if everything was alright just to find the service manager Derek Kline standing right there saying nothing at all. Can you believe he did nothing and this isn’t the first time this has happened. This place is childish. When talking to the manager about this he seem to dismiss my concerns. Not only did that leave a bad taste in my mouth about these guys but the technician left the old oil in my car and put new oil in. My car began to act funny when I drove it so I had my husband look at it and he drained three big containers of oil out the car and the car was still full of oil. I took my car back the next day and Jenese came right out and helped me. She later confirmed my suspicions and had my car cleaned also. Although Jenese was great I will never take my car back there. I’ve never been to a place where the manager looks you in your face smiles and tells you that the technician couldn’t have done that. More

Beware Buying a car is usually a fairly stressful situation as it is a major purchase and one you will live with on a daily basis. The thing you need the lea Buying a car is usually a fairly stressful situation as it is a major purchase and one you will live with on a daily basis. The thing you need the least is to be sold an inferior car or one with known mechanical issues by a dealer that could have fixed them. Laurel Autonation WILL sell you a car with multiple mechanical problems. Fortunately for me I have a very skilled mechanic and ALWAYS have my cars inspected by him before I purchase. Regardless of the seller. After what seemed like a month of back and forth cryptic emails from several salesmen about a vehicle they finally had one on site to test drive. I took time out of my day to come and test dive the vehicle and then took it to my mechanic the next day. Autonation Laurel had focused on detailing the car to "appear" in good condition. Upon independent inspection the car had alignment issues, severe rust behind the engine and on both axles. On top of that they had steam cleaned the engine but upon driving it over 2 days a very large oil leak appeared but could only be seen up on a lift. My mechanic was certain that this car would NEVER be free of mechanical issues and the rust was going to make the car un repairable in the near future. But that didn't stop this dealer from trying to get top dollar for this car. The salesman even told me "the reason we don't negotiate is because we inspect all these cars they are "Worry free". They should take that off the website. I seriously dodged some serious headaches here and frankly I'm certain that if they would attempt to sell that car in that condition they would have fought me tooth and nail to return it. You simply cannot encounter all the problems this car would have caused in their "5 day return" period "no questions asked". Avoid all of this. I could never recommend a dealer this dishonest. More

Awesome Job!!!!! My service technician Oscar, is always willing to help anytime I call and in-depth knowledge about services that needs to be done. very friendly and g My service technician Oscar, is always willing to help anytime I call and in-depth knowledge about services that needs to be done. very friendly and good attitude !!!! Thanks buddy!!!! More