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AutoNation Chevrolet Laurel - Service Center

Laurel, MD

4.4
225 Reviews

225 Reviews of AutoNation Chevrolet Laurel - Service Center

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September 28, 2022

I was given an appointment time of 8:15 am they took me promptly at that time I came for tire rotation and oil change the oil change was done the tire rotation was not it took over three hours to complete More

by Davjoy1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Oct 03, 2022 -

AutoNation Chevrolet Laurel responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 339-3932 to discuss what we can do to help.

September 26, 2022

very good again. I have always had a perfect work'n relationship with the company This is my second car that I have had all service work done here. Oscar D More

by richardcchick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Diaz /Travis Jenkins
Oct 01, 2022 -

AutoNation Chevrolet Laurel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

September 26, 2022

All went well, this is only my second time at this dealership for an oil change. Friendly and pleasant experience. More

by cheryllncc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
Oct 02, 2022 -

AutoNation Chevrolet Laurel responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

September 24, 2022

They do not honor gmc warranty on major work like transmission if they did not the do the original replacement because they do not make money off of gmc warranty they make money off of you or after m More

by Dwayne payne
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oscar diaz
Sep 28, 2022 -

AutoNation Chevrolet Laurel responded

Hi Dwayne, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 339-3932 to discuss what we can do to help.

Sep 29, 2022 -

Dwayne payne responded

I dont know who to contact because the gm did not leave his name for u me to contact for u to try to make it right.

September 21, 2022

My advisor Cameron was great , just wish the parts wouldn’t had took so long to come in had the vehicle there for over a week.But overall they did good work , will be going back for service in future More

by angied006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Sep 25, 2022 -

AutoNation Chevrolet Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 20, 2022

Excellent, friendly and pleasant experience. Customer service at its best. Recommend to all Chevy owners. Plan ahead, its always best. More

by Manuel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel, mechanic Luis.
Sep 24, 2022 -

AutoNation Chevrolet Laurel responded

Hi Manuel, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Chevrolet Laurel and we hope to be of service again in the future.

September 19, 2022

Always on time and fast and friendly! ! Would not go anywhere else!!!! They do a great job! More

by cidevans911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dont know
Sep 23, 2022 -

AutoNation Chevrolet Laurel responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 19, 2022

I absolutely LOVE Autonation. It was only one person working; however, the professionalism and courtesy is awesome. I had settled in for what I thought was going to be a 90-minute More

by EquinoxJanine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar is my regular employee. However, on Saturday is was Russ? I may have his name wrong.
Sep 23, 2022 -

AutoNation Chevrolet Laurel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 16, 2022

Cameron Was Awesome From Start To Finish He Was VERY VERY INFORMATIVE Would Recommend Again More

by marcusbest24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Sep 20, 2022 -

AutoNation Chevrolet Laurel responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

September 15, 2022

On time service, Service Advisor very knowledgeable about your car issue. Oscar Diaz is one of the best with a very personal and warm welcoming his customers there at auto nation. Customer service with him More

by Honey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Diaz
Sep 20, 2022 -

AutoNation Chevrolet Laurel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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