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AutoNation Chevrolet Laurel - Service Center

Laurel, MD

4.4
225 Reviews

225 Reviews of AutoNation Chevrolet Laurel - Service Center

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September 08, 2022

Friendly staff. Quick service. Generally a positive experience. What else could I possibly save. Suggestions are welcome. More

by wesc223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Diaz
Sep 12, 2022 -

AutoNation Chevrolet Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 08, 2022

This Dealership is very professional and we felt like we had personal care from Scott. We were the very first customer of the day and did not have to wait long for the oil change to be done. More

by kusherclark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 13, 2022 -

AutoNation Chevrolet Laurel responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 04, 2022

Service was excellent and performed without delay so that I could get to work. Thanks to Oscar Diaz for all that he does in keeping me abreast of upcoming services and services that need to be performed. O More

by M Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Diaz
Sep 09, 2022 -

AutoNation Chevrolet Laurel responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

September 02, 2022

Service department closes too early for evening pick up need to make arrangements so that people can get off work and get their cars in the evening during rush hour More

by swoop1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 06, 2022 -

AutoNation Chevrolet Laurel responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

Sep 08, 2022 -

swoop1953 responded

My 2022 Chevy Tahoe the airbag light keeps coming on and the truck is barely 6 months old I don’t understand why this is happening and I’m not getting any response about getting it fixed O’brien new truck with 7000 miles should not be having any trouble at all

August 31, 2022

This dealership was great-I worked with Cameron who kept me updated on my car's progress and worked overtime so I could pick it up early. The waiting room is also nice and clean. More

by jess2222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Sep 05, 2022 -

AutoNation Chevrolet Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 30, 2022

Check-in was quick and easy, with no delays. Work was performed while I waited, and my car was returned fully serviced and clean in a reasonable amount of time. More

by karendt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Diaz, Phillip?
Sep 04, 2022 -

AutoNation Chevrolet Laurel responded

Hi Karendt, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 25, 2022

Scott in the service dept was great, but Cameron was extremly difficult to reach. I never want to work with him again. More

by GFWAVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott / Cameron / Oscar
Aug 29, 2022 -

AutoNation Chevrolet Laurel responded

Hi, we can assure you that we do not find this behavior acceptable, and we would like to address the situation you described. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (240) 339-3932 -- we hope to hear from you soon.

August 24, 2022

I have been going to AutoNation for over four yrs. Most of the time Oscar is the one whom I deal with. He is professional. knowledgeable, well informed.with a personality that is needed when working w More

by bowencromwell123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar
Aug 30, 2022 -

AutoNation Chevrolet Laurel responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Laurel. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 21, 2022

Service person was Samuel Coffman. He was very professional and recommended cabin filter replacement. When he realized that my auto did not have one, he politely deducted the cost o More

by dipalma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Coffman
Aug 26, 2022 -

AutoNation Chevrolet Laurel responded

Hi, thank you for your kind review; we are happy to pass along your comments to Samuel here at AutoNation Chevrolet Laurel! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

August 18, 2022

Service Mgr Mr Estelle was Excellent. .I will be coming back..He kept me informed every step of the way… More

by Messerrainwater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Estelle
Aug 24, 2022 -

AutoNation Chevrolet Laurel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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