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AutoNation Chevrolet Laurel - Service Center

Laurel, MD

4.4
225 Reviews

225 Reviews of AutoNation Chevrolet Laurel - Service Center

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June 10, 2022

Oscar in the service department is an experienced, friendly, part of the AutoNation Laurel team. Thank you Oscar for getting my 2011 Malibu road worthy again. More

by sobrien5126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar
Jun 12, 2022 -

AutoNation Chevrolet Laurel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

May 30, 2022

AutoNation Laurel is always my go to choice for both buying and servicing a vehicle. My 2013 Traverse was having an intermittent problem with the AC where it would only blow warm air. My service rep, Jo More

by CarolF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez-Lara
May 30, 2022 -

CarolF responded

Jose, thank you for your patience in answering all my questions so that I was able to understand the diagnosis and proposed solution for the AC problem. Fingers crossed that this will resolve the issue. Since the problem was intermittent, it may take a while until I am assured it is corrected. Hope you had a wonderful birthday celebration!

May 25, 2022

Always great service from the team, prompt service and always able to get the job done. Thanks! More

by marisaohle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Diaz
May 26, 2022 -

AutoNation Chevrolet Laurel responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 24, 2022

I went to service a check engine light, made an appointment for 8 am, got there at 7:45. Around 11:30, getting tired of sitting, I walk around the service lot to see my truck sitting outside with n More

by cupsherjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose service rep (good)
May 26, 2022 -

AutoNation Chevrolet Laurel responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (240) 339-3932. We'd appreciate the chance to make your experience a positive one.

May 20, 2022

I dropped my vehicle off on Monday about 9:00am for a 10:00am appointment. I had no communication about the status until about 1 hour before they supposedly finished the work. I believe communication n More

by goinghomeanotherway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
May 22, 2022 -

AutoNation Chevrolet Laurel responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (240) 339-3932.

May 20, 2022

My 2011 Malibu with 225,000 miles engine light came on and I drove to the closest dealership. I knew I would need a new car but was trying to hold out. The service person told me that with the miles if th More

by Debbie Y.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
May 22, 2022 -

AutoNation Chevrolet Laurel responded

Hi Debbie, thank you for taking the time to leave us feedback. Please call our General Manager at (240) 339-3932 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

May 19, 2022

Had a Great experience. Service advisor was very helpful. Highly recommend using them for their service expertise! More

by Moisescd88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moises
May 20, 2022 -

AutoNation Chevrolet Laurel responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 19, 2022

Take care of my vehicle and a very short amount of time Wow very good More

by lewisaturner1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar and Marcus
May 22, 2022 -

AutoNation Chevrolet Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 17, 2022

Oscar does a nice job. The best he can without much help. Oil change service took about an hour and I could not be more pleased. More

by eddoneke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
There is only Oscar!
May 19, 2022 -

AutoNation Chevrolet Laurel responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 13, 2022

Great place for the warranty work my Chevrolet required. There was honesty, professionalism and genuine care to see me back in the road in my Suburban. Never was there a time I felt the wool being pulled ov More

by FamilyFlex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar
May 15, 2022 -

AutoNation Chevrolet Laurel responded

Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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