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AutoNation Chevrolet Laurel - Service Center

Laurel, MD

4.4
225 Reviews

225 Reviews of AutoNation Chevrolet Laurel - Service Center

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December 13, 2022

From the moment I walked into this dealer the customer service was great. I purchased my equinox in June 2022. I love it! I was due for an oil change and first service. Usually I would not go to the deale More

by Kplumm00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina, there was another gentleman who registered my vehicle he was great as well.
Dec 16, 2022 -

AutoNation Chevrolet Laurel responded

We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 09, 2022

I had my oil and filter changed, a multi-point inspection, and tires rotated. My vehicle is working better. Thank you. More

by jjpeterson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
Dec 12, 2022 -

AutoNation Chevrolet Laurel responded

Hello, We appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!

December 06, 2022

Now that I’ve been doing business with Laurel Chevrolet it’s been good . Something can be improved. Like making sure more service employees have access to answering questions regarding vehicle. And Always More

by Charlesjbrown2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott was in touch from beginning to end
Dec 09, 2022 -

AutoNation Chevrolet Laurel responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 06, 2022

Completely satisfied with the work done in my car. Excellent customer service. I would recommend outo Nation to friends and Family. Thank you. More

by mbolie1964Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Diaz
Dec 09, 2022 -

AutoNation Chevrolet Laurel responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 05, 2022

Awesome service provider. Thank you Scott Coffman for the valuable service rendered during my visit. More

by lewisaturner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Coffman
Dec 08, 2022 -

AutoNation Chevrolet Laurel responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 02, 2022

The service rep Kristina Davis was horrible. Change locations if she’s your advisor. She would not give me any paper work, hung up on me because I asked for a manager. When I initially dropped t More

by AutonationSucks911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristina Davis
Dec 04, 2022 -

AutoNation Chevrolet Laurel responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 339-3932 to discuss what we can do to help.

December 01, 2022

The staff were kind to the people present at the shop on the day I was there More

by The Official
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Dec 03, 2022 -

AutoNation Chevrolet Laurel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

November 18, 2022

I have been servicing my vehicles here since 2013. I have been assisted by a number of service personnel. All have been very attentive to my needs. Depending on the problem, I am out within a coupl More

by Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Nov 23, 2022 -

AutoNation Chevrolet Laurel responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Laurel. Drive safe, and we'll see you on the road.

November 15, 2022

Terrible service! My vehicle sat in the parking lot and wasn't looked at for almost two weeks. I got a Tow service to pick up my vehicle, and it was taken to another More

by jerome.davis45
Recommend Dealer
No
Employees Worked With
Scott & Oscar
Nov 21, 2022 -

AutoNation Chevrolet Laurel responded

Hi, we are deeply disappointed by your experience at AutoNation Chevrolet Laurel. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 339-3932 to discuss what we can do to help.

November 15, 2022

I lick going there Oscar Diaz take time with me and aways there to help me he understands my needs and makes such my car is care fore More

by Ladyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Diaz
Nov 19, 2022 -

AutoNation Chevrolet Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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