AutoNation Chevrolet Laurel - Service Center
Laurel, MD
225 Reviews of AutoNation Chevrolet Laurel - Service Center
Charles Estelle and his team member, Oscar Diaz did an Awesome job. Great communication and expedient work. I appreciate all of their help! Awesome job. Great communication and expedient work. I appreciate all of their help! More
This was the first time I took my car to AutoNation Chevrolet Laurel. My service advisor, Kristina Davis, was excellent. She kept me updated on my vehicle status, by text and when necessary we spoke on Chevrolet Laurel. My service advisor, Kristina Davis, was excellent. She kept me updated on my vehicle status, by text and when necessary we spoke on the telephone. The work on my car took time to complete, but I am satisfied with the outcome. I'll return for additional service at this location. More
This was the first time I took my car to AutoNation Chevrolet Laurel. My service advisor, Scott, was excellent. He kept me updated on my vehicle status, by text and when necessary we spoke on the tele Chevrolet Laurel. My service advisor, Scott, was excellent. He kept me updated on my vehicle status, by text and when necessary we spoke on the telephone. The work on my car took time to complete, but I am satisfied with the outcome. I'll return for additional service at this location. More
Oscar runs the show and is professional and provides excellent service. The lounge is comfortable and if you are waiting they make every effort to expedite. excellent service. The lounge is comfortable and if you are waiting they make every effort to expedite. More
My experience was great as it relates to Scott. He always give me great customer service and know exactly what he is doing. He's very pleasant and answers all my questions...The new service manager He always give me great customer service and know exactly what he is doing. He's very pleasant and answers all my questions...The new service manager Charles is great too and I give him 10 for excellent customer service and he's a great problem solver...Oscar Diaz!!! Very rude, disrespectful, unfriendly, never greats me and he could be the only service person available. He's always on his phone taking care of personal matters. He canceled my appointment on one occasion because he said he don't like me and service manager Charles and the gm heard him say this in a meeting with the 3 of us present. His customers service is very bad and his attitude is disrespectful...the last service I received, the mechanic removed a rain guard off my passenger window and now I have 3. He also changed settings in my vehicle...I noticed the passive lock feature was disabled and I didn't authorize him to change it...why did this occur? I would like compensation for my rain guards...I give the overall service department a C-. The receptionist who's new I don't know her name was very nice to me and she spoke and made me feel welcome. Please fire Oscar, he's not a good asset to the company. More
Great Dealership been comming there for ever with all of my Corvettes 2002,2007, 2014, 2017 and 2019. most of the vehicles purchased from your Showroom across the street. Managers are very professional ,pa my Corvettes 2002,2007, 2014, 2017 and 2019. most of the vehicles purchased from your Showroom across the street. Managers are very professional ,patient and courteous with all the customers. They process you, in service your vehicle and your back on the road. Great Service with a smile. Keeps me comming back. Thank You. More