AutoNation Chevrolet Mesa

On the 9th of Sept, I had my car fixed at Power Chevrolet. I paid for it with my ATM card and was charged $695.00 for the service. On the 14th of Sept, I was checking my balance and saw a second Chevrolet. I paid for it with my ATM card and was charged $695.00 for the service. On the 14th of Sept, I was checking my balance and saw a second charge for the same $695.00 on the 13th. I called them and was informed that I needed to call back at 11:00 A.M to talk to the head cashier. She called me back and informed me that there had been an error and I, as well as others, had been double billed. When asked why they had not called to inform us the answer was that it would have been to much work to call the people they did it to. After a long discussion, the answer was that they were not going to do anything to expedite getting our money back and I was hung up on. After calls to the general manager, Friday and Monday of the week, when we asked for him,he was not in for the day, however one rep actually said he really was only at lunch and he never returned our calls. Went in and spoke with the customer service rep on Friday and she said she would get back to us on Monday. Monday at 1:00 , we finally called her again to find out what they were planning on doing, NOTHING. Called twice to ask if any other manager might be able to help us, was sent to 2 voice messages. The third phone call,I explained my frustration and they said they would go and find someone and not put us in a mailbox, waited 3 minutes to have someones voice mailbox answer. After 6 days now we we still do not have our money back. I have spent numerous time on the phone and a trip there to speak with them and they still have the $695.00 without even an apology. It would of only taken a phone call when it happened, instead I have been inconvenienced no end and have kids in new york that couldn't get accomadations because my card was turned down and they were out on the street and lost there reservation. Call me before you use these guys, thanks 480-414-8862 More

Our sales person, Fred Long was very helpful-answered all questions. Made us both feel welcomed. From the first minute we met Fred, we felt that he had our best interest in mind in finding just the pickup we questions. Made us both feel welcomed. From the first minute we met Fred, we felt that he had our best interest in mind in finding just the pickup we were looking for to pull our travel trailer. We recommend Fred for all of your needs in purchasing a new or used vehicle. Our experience during the purchase of our new truck was great. All of the staff at Power were great-offered cold drinks, snacks. Made us feel appreciated. This is the third vehicle that we have purchased from a Power dealership and will go there again when we are ready to buy again. More

Giving a rating for this dealership because they more than deserve it. Just purchased our 2nd vehicle in 4 months from Power Chevrolet Superstition Springs. On both occasions, they went far and beyond than deserve it. Just purchased our 2nd vehicle in 4 months from Power Chevrolet Superstition Springs. On both occasions, they went far and beyond what was expected to make sure we got what we really wanted. More

I was interested in trading in my '07 1500 Silverado for a new 3500. They did not have any 3500s on the lot and told me there was one on the other side of town. He then decided that I did not need a 3500 an a new 3500. They did not have any 3500s on the lot and told me there was one on the other side of town. He then decided that I did not need a 3500 and proceeded to pressure me towards a 2500, which there was 3 on the lot. He showed me a couple and when I started asking questions about differences between the 2500 and the 3500 all I got were a lot of eye rolling, sighs and muddled answers. I suggested we go back inside so we could find the answers. I sat in the waiting area for an hour and a half. I even asked if I could just order the truck I wanted from the manufacture, which one would think a dealership would jump at! With all the exasperated sounds from him I almost asked him if I was bothering him by wanting to buy a vehicle!! Also the dealership had no literature on the trucks and spoke to me like I was just a stupid girl even though I knew more about trucks then the salesman did. Needless to say I left and went across the street to the GMC dealer, which was awesome! (ask for Rip, he is so great and no pressure!) I then thought like a business person and decided to call the Sales manager of Power Chev. Haha...very funny. He apologized and told me up and down that it was no problem to take care of me. He wrote down all my information and the kind of truck I wanted and said he would get back to me on a price. ( I really wanted a Chevy...) I have NEVER heard back from anyone from this dealership. I guess Power Chevy does not need my business because the sure acted like they had more important things to do then sell me a truck I wanted. More

This was one of the best car buying experiences I have had. My wife and I went by the dealership on a Sunday afternoon to look at a used Corvette that we saw in an Internet ad. Justin Matusow met us whe had. My wife and I went by the dealership on a Sunday afternoon to look at a used Corvette that we saw in an Internet ad. Justin Matusow met us when we arrived and showed us the vehicle. He was able to answer all our questions about the car, and moved another vehicle so we could take it on a test drive. There was no pressure to get us to buy the car, and when we sat down to go over the price, Justin provided us with both the retail and wholesale price numbers. The vehicle was fairly priced, based on the Kelly Blue Book numbers we had researched, as well as other similar vehicles we had seen for sale. We received a fair value for our trade-in, and within a couple of hours after arriving there, we were driving home in a Corvette. We completed the paperwork after the dealership had closed for the day, but Justin stayed around to make sure that everything went well and to make sure we could drive the vehicle home that night. Overall, a great car buying experience! More

I took my Silverado in for an oil change, tire rotation and 27 point inspection. The service adivsor Mike Debartolo told me I needed $1000 worth of maintenance items done. The quote included nearly $300 to and 27 point inspection. The service adivsor Mike Debartolo told me I needed $1000 worth of maintenance items done. The quote included nearly $300 to replace the rear brake pads and $600 to replace a water pump. A second opinon at another shop said the pump will need to be replaced eventually but is in no danger of failing soon and will be happy to do the work for less than half the price the dealer quoted. What really ticked me off was the high pressure sales pitch from Mr. Debartolo suggesting that the engine will be completely destroyed within a couple weeks. This is not professional behavior and I will never take my business there again! More

Egor was very helpful and made sure we were comfortable with the Chevy cruze we got also he went on the test drive with us and every question we had he answered quickly and confidently. Therefore I gave hi with the Chevy cruze we got also he went on the test drive with us and every question we had he answered quickly and confidently. Therefore I gave him five in every category because we left with the car and were both happy More

RUN and don't ever look back! I had been going to this RUN and don't ever look back! I had been going to this dealership since 2002 with my chevy zr2 blazer. Been there 15 plus times. In 2007 I had the RUN and don't ever look back! I had been going to this dealership since 2002 with my chevy zr2 blazer. Been there 15 plus times. In 2007 I had the fuel pump replaced and had a lifetime warranty, which means they would replace free of charge to me for the life of my Blazer. I moved to San Diego and as of October 2010 the fuel pump went out again. Called Stephanie in service and told her I couldn't find my receipt and asked her if she'd fax me a copy. She said no problem. Didn't receive a fax or a call back so I called the following day. She said sorry but she was busy and she had to go through boxes of stuff because they did something with their computer system. I called back and ask for the Manager (Fernando) . He acted like he was going to help and asked me for the VIN number. I took it right off old receipts from them. He called me back and said he couldn't find any trace of me and asked me to send him a copy of an old receipt. I did and 4 hours went by. I called back and left message. Fernando called me back and said we purged all your files and can't help you. I said thats not acceptable and something has to be done. He said SORRY. I told him I'd take action against them and write a review on the internet about how they do business. He actually laughed at me. I contacted GM and they took a report and said they can't just erase files like that and said they'd talk to Mr Fernando. Well, I'm happy to say I found my receipt so Power Chevrolet will have to pay even though they purged all my files. So, much for the 100 percent satisfaction they print on their receipts. Save yourself and go some where else!!! More

I am disgusted at the service we received at Power I am disgusted at the service we received at Power Chevrolet dealership. We purchased a new 2009 Suburban at the end of July that started to stall I am disgusted at the service we received at Power Chevrolet dealership. We purchased a new 2009 Suburban at the end of July that started to stall on us while driving (we almost had two accidents as a result). The dealership attempted to fix it, but agreed with us that the vehicle was unsafe and they said they understood I didn't want to put my family back in it given the nature of the problem. The first stalled incident almost caused me to rear end a car with my three kids in my car. It happend twice after that. They agreed to put us in a new Suburban with 0% financing (just to be nice), but what they didn't do was apply our paid off Tahoe trade in ($8100), the $3000 cash we gave them or the $2000 rebate we received on the first one. They said they "fixed" the car with the upgrades GM sent them, but no one could guarenntee it wouldn't happen again. After hours of us waiting in the waiting room, they presented us with loan for thousands more than what we paid for the other one and did not take off anything since it was being considered a "trade in." We signed reluctanlty because the safety of my family was at stake if we continued to drive the vehicle. I'm sickend that they would do this to us. They had us over a rock and a hard spot that forced us to choose being taken for over $10,000 or keep a lemon that jeopardised the safety of my family until the Lemon Law kicked in when they would of had to return our money. I really thought they were working for us to help us and sell us a quality vehicle, but in the end they sold us two Suburbans and made a killing off us. Shame on them. More