AutoNation Chevrolet North Richland Hills

The past 2 visits were not a good experience. I had waited over 2 hours for a simple oil change and new air filter. After waiting for more than 2 hours with an infant I told them I needed to lea I had waited over 2 hours for a simple oil change and new air filter. After waiting for more than 2 hours with an infant I told them I needed to leave, they said they didnt have time to complete the new air filter which was upsetting for waiting over 2 hours! Then I found out they failed to put my airfilter back together correctly and left a piece laying on the floor of my car. They did apologize and assured me it doesnt take more than an hour and a half at MOST to do those services, and promised me a courtesy oil change for my next visit. I went in yesterday for my next visit and explained my previous experience, showed them the airfilter piece from the floor and went inside to wait. There weren't many people waiting, I even had an appointment this time so I thought surely it won't take over 2 hours. But I was wrong, after having 2 screaming babies, and people leaving that came in after me I got up and asked the lady in hot pink with blondish hair to get me the service manager, she was extremely rude, snarky and attempted to belittle me and my request. Next thing I know I see my car pull up, she comes inside and says my car is finished. I said I asked for a manager, she said I could come talk to the lady outside and I stated that was not the manager. I don't know who she thinks she is, but I was not born yesterday and was not impressed with her lack of customer service and demeanor towards me. I finally was able to speak to the manager which was a man, not the lady, and they also said it shouldn't take more than 2 hours but yet there I was waiting. He did say there was extra time involved due to the piece not being properly put back the last time. These have been very bad experiences, the rude and snarky lady was enough to make me never want to return. But the service time is just unacceptable twice in a row. The manager did also make the whole service complimentary, but it doesn't make up for the way I was spoke too and treated as a customer. I live 2 minutes from the Grapevine location, but I keep driving out of my way to go to a familiar North Richland Hills dealership, not any more! More

I was very pleased with my visit to Auto Nation North Richland Hills. Excellent Service. Richland Hills. Excellent Service. More

Everything was smooth with the whole process of the team buying my car and I purchasing an suv. The customer service provided by Malik was great I hope he keep striving!! buying my car and I purchasing an suv. The customer service provided by Malik was great I hope he keep striving!! More

Sebastian was very helpful and thorough. He walked me through the process and explained things to me that were new since I was leasing and I had never done so before. I would recommend him t He walked me through the process and explained things to me that were new since I was leasing and I had never done so before. I would recommend him to everyone. More

Communication was poor. Service Advisor did not note all of the complaints we had and did not update us until we asked multiple times. When we picked the truck up it had a l Service Advisor did not note all of the complaints we had and did not update us until we asked multiple times. When we picked the truck up it had a low tire even though we had it serviced during the visit. The truck did not have a low tire at drop off. More

From reservation to completion it was an easy process. The service rep was great as well. The service rep was great as well. More

Update We visited AutoNation one more time for service to our Malibu hybrid. Mr. Daniel Hall went far and beyond to assure excellent and timely service. Mr. Hall was super friendly, professional, and sup to our Malibu hybrid. Mr. Daniel Hall went far and beyond to assure excellent and timely service. Mr. Hall was super friendly, professional, and supportive. He listened to our concerns and addressed them all. Mr. Hall also provided financial options when sending the quote. We cannot thank you enough for getting our car fixed and for being trustworthy, kind, and professional!! If anyone needs a perfect job done, I highly recommend this Dealership! More

The experience was great, very painless. Just make sure to check the oil pan plug, if they change the oil, other than that, no issues. Just make sure to check the oil pan plug, if they change the oil, other than that, no issues. More

Autonation Staff are friendly, professional, efficient! They have serviced my truck for approximately 3 years been very happy with them. Easy to schedule service online and on the phone. Nice waiting area, They have serviced my truck for approximately 3 years been very happy with them. Easy to schedule service online and on the phone. Nice waiting area, usually not a long wait:) More

Very good service and was done in good time. Very good communication and they were very professional. Thank you God Bless Very good communication and they were very professional. Thank you God Bless More