Worst car buying experience I ever endured. This would be
easier to say if anyone was rude but everyone that helped, or tried to help, was polite and friendly. I set an appointment to look at a car on the we
easier to say if anyone was rude but everyone that helped, or tried to help, was polite and friendly. I set an appointment to look at a car on the weekend when I don’t work. I was driving in from Kansas in two separate cars. My husband was getting the car then staying for a night with friends in Denver while I drove home. My husband calls the dealership and mentions the appointment and they tell him the car is in the shop. I’m disappointed that we had to call them but things happen. This should have been the first glimps into their poor communication skills. We decide to go on Monday. It is 360 miles one way and I have to be back to work on Tuesday. We spoke to the dealership a few times on the drive out there. Both my husband and I spoke to different people at the dealership during the six hour drive and we were assured the car would be there waiting for us. I arrived first at approximately 2:30 or 3:00 pm on Monday and was promptly greeted by both gentlemen and offered a seat to wait. My husband was 20 minutes behind my arrival time. After waiting for around ten minutes they both came to tell me that the service center the car was sent to is closed on Monday and they could not get the car. To be clear, they could have called us at any point before we drove for 6 hours and mentioned this extremely important fact. My husband arrives and we are now scrambling trying to think about our next step. I am unable to stay because I must get to work the next day. If the vehicle had been for myself I would have walked away. Since the car was a dream car for my husband and he really wants it I drive home that night, work most of the next day then drive another 6 hours back. In those 2 days I made the 12 hour round trip for this car two times. My husband stays the night with his friend then is dropped off and spends the next 12 hours waiting at the dealership for me to finish working and make the drive back. The car wasn’t even done with the detailing until late afternoon though he was promised it would be ready by 9 am that morning. We don’t normally purchase extra insurance from the dealership but due to the expensive repairs and age of the car we spend the extra money. The day after we got home there was an issue with the car and to no ones surprise support from the dealer or insurance company we purchased was of very little help. We had to use our regular car insurance company for help. Now my husband has had the car for less than 24 hours and it has been towed to Wichita where it has spent more time than in our physical possession.
Jacob was very nice though it seems somewhat inexperienced. Sami was also friendly though he quickly disappeared leaving us in the hands of Jacob. I’m not sure that we were actually lied to regarding the location and availability of the car. I believe no one really knew what was going on. At the end of it all it really doesn’t matter which it was because it doesn’t change the events and how they unfolded.