AutoNation Chevrolet Pembroke Pines

Had an "express" appointment today, to get a simple oil change (which I pre-paid for 4 years ago). I get there 10 minutes early. I waited for an "advisor" to come and assist me to check in my car. I fig change (which I pre-paid for 4 years ago). I get there 10 minutes early. I waited for an "advisor" to come and assist me to check in my car. I figured "express" service meant I would be in and out but that was not the case. I waited 20 additional minutes waiting on someone to assist me. I asked about it and was told I needed to wait for someone to become available (although I saw several advisor doing nothing and helping no one). I said, I guess I will leave then. Still no one came to help. So I left. I guess I paid for service I can never receive. Then the manager, David LaBella, reached out to me promising that I would be taken care of the next time (I have all the text messages for proof). That didn't happen. After the promised one hour, I asked about my car. the advisor would not check for me so I went to the service manager, who checked and found out that the car had not even been taken in yet for service. Mr. LaBella said "sorry". I will never return to his dealership to purchase another vehicle, for service of any kind. More

I have to say that since I started taking my car to service there it's been the best experience I have had in many years. My service advisor is the best in the work Yudi Barzaga, is always looking for service there it's been the best experience I have had in many years. My service advisor is the best in the work Yudi Barzaga, is always looking for me and letting me know what the optimum service will be so my car can be in the road for many years. More

The initial experience with the sales department was good. We emailed some issues with the car back to the sales department. After 6 days still no reply or response. Today called the sales representativ good. We emailed some issues with the car back to the sales department. After 6 days still no reply or response. Today called the sales representative and he would call back in 15 min. Now 2.5 hours and another email later no reaction or call back. Customer service seems not to be a priority! More

Great experience buying my first truck from auto nation Chevrolet in Pembroke Pines. Angel the sales representatives made it very comfortable and exciting process. Chevrolet in Pembroke Pines. Angel the sales representatives made it very comfortable and exciting process. More

They didn’t install my bed cover the salesman promised and now I am stuck doing it myself. and now I am stuck doing it myself. More

Professional and courteous Professional and courteous Professional and courteous Professional and courteous Professional and courteous courteous Professional and courteous Professional and courteous Professional and courteous More

I was truly a great and surprising visit, I thought with seeing all of the cars in the service line I would be there for a long time, but I wasn't. Much appreciated. seeing all of the cars in the service line I would be there for a long time, but I wasn't. Much appreciated. More

It was an easy and fast experience. I was provided with several payment options to choose from. I was provided with several payment options to choose from. More

After driving almost 100K miles it was time to let the experts @Pines AutoNation Chevrolet check my Traverse and make the necessary diagnostic and repairs to keep it running like new. As always the Servi experts @Pines AutoNation Chevrolet check my Traverse and make the necessary diagnostic and repairs to keep it running like new. As always the Service Advisor explained what needed to be done and also went over maintenance they recommended to be done. More