AutoNation Chevrolet Pembroke Pines

Bad Financial dept. watch out they will impose hidden charges for insurances you don’t need. Even if you decline any service any insurance….oh, boy! If you don’t pay attention they will impose it against your will. I make them to amend the contract a minute after I found out the xxxxxxxx, the new contract was issue to me and now I am disputing this illegitimate/fraudulent act of sending to GMFinancial the first contract I declined. Watch out for GMFinancial, they don’t send initial bills so you forget to make payments and for them to collect late fees. Watch out !

The dealer alway does a great job friendly staff great coffee and in a timely matter

Richard was great. Very courteous. He kept me informed as to the repairs needed and time it would take.

THE SERVICE DEPARTMENT SUCK AND THE GM AND EVERYBODY ELSE ARE THERE JUST FOR A CHECK!! IF YOU DONT WANNA WORK STAY HOME xxxxxxxxxx I DON'T KNOW WHY I BOUGHT A SUV FROM THIS PLACE...

In my opinion one of the best dealership experience I have had. Super friendly and knowledgeable staff. Eddie D and Wayne Botto Excellently exceeded my Expectations.

First visit to Autonation service department was great. Second visit was absolutely terrible. My 2500hd trucks rear brakes seized up and I had a minor leak in my truck where my pedals are. Took the truck in and told yudi ( she was great ) to fix my brakes and the leak. Told her my dash also has a low air pressure light if they can fix this aswell so that I will have no light in my dash. So I drop off my truck for the estimate. Apparently it’s a Holliday weekend and NO one has any rental cars available. I finally find a truck at uhaul but they only have available lift for 2 days so I eventually end up having to swap the truck out for a van. ( none of this is Autonation fault) well I get a call from yudi stating that my truc will be around 3,400 to repair. I say ok go for it. About 4-5 days later I get a call my truck is ready. So I drop off the uhaul and take an Uber to the dealer. When I arrive and pay. I turn on truck and realize the dash now has a ‘check trailer brake system’ light on the dash. I mention to yudi amd she calls the mechanic (Jason) to explain to me. I tell him that’s new and he rudely tells me that it has nothing to do with what he did. Ok I leave. A few days later I put a scanner on my truck. Gives me a code, code says it’s a sensor located at the brake pedal. So I go down to look at the sensor. One of the cables for the plug has been ripped off the plug. That wasn’t me. I go back to dealer and I see Jason in the lobby and tell him about it and he immediately tells me it’s got nothing to do with his work and the ONLY sensor he touched was the one on the brake pedal. (Which is the one that is broken) so now I’m wasting my time again at the dealer. Next day I’m taking truck in so that they can see what is wrong with it and confirm it was the dealers fault. In the morning I notice there is oil in my driveway. So that’s a new issue as I didn’t have oil there before . I drop off truck and the service manager loans me a car. (This is Atleast my third visit) next day yudi calls me and tells me that the repair will cost x amount of money because none of it was the dealers fault! So almost 3500.00 for what? How is the plug not your fault and the leak on the part that was just replaced also bot your fault? I take Danny to my truck to explain to him and he sees the hose that connects to the replaced part is also leaking and his response IN MY 30 YRS EXPERIENCE I KNOW THAT HOSE WAS LEAKING BEFORE. if that is the case then Why was in not changed out??? Why do I have to come 4 or 5 x here and argue with you??? In the end they fixed the plug that they broke and made me pay for the part (hose) that they didn’t replace the first time. Jason and Danny (manager) completely ruined the Autonation experience for me. Thousands of dollars for a ton of headaches. Thank you fellas for wasting my time. And completely brushing me off as a liar.

**complete waist of time and very unprofessional staff, from Chayanne Freeman to Tom the manager ,they were misleading and treated me like a credit criminal, even though i was paying cash for the vehicle. The trade evaluation online was a complete scam and they lowered the value by $2300 once i drove 2hrs to the store...save your time and go anywhere but this dealership . I wish i could give them a 0 stars !!! read all the bad reviews before you even think of comig to see these guys

If I can give this dealership 0 stars I would. At a Honda dealership, I was brought to my attention that my vehicle had 2 different VIN numbers (the vin number sticker on the door did not match the vin number on the front window of the vehicle). The Honda dealership wasn’t accepting the car like this so I visited this dealership since this was where I purchased the car. What did they do? Provide excuses about how this wasn’t their fault, it’s a manufacturer error, etc, etc. One of their employees even implied if I had stolen my car...lol. And the manager there, which was my sales person 5 years ago, was aware of the situation and was MIA the whole time when I was at the dealership. Supposedly, they sent a picture of the 2 different vin numbers to GM Motors... this was 2 weeks ago and I’m yet to hear from them. The workers at this Chevrolet are all pathetic.

DO NOT COME HERE! I had an appointment for 11:20. Showed up and waited until 2:56. Ask my assigned service rep Armando how much longer will it be and he then decides to tell me that my car hasn’t even been looked at. I immediately told them to cancel my services and will be taking my business elsewhere. I highly suggest you do the same.

I had a great experience working with Miguel De Paz, he was very good in explaining the process to purchased the new car, and assisted us through all the steps. We had a great buying experience.