AutoNation Chevrolet Spokane Valley - Service Center

Had to have my car towed in (on a Monday) because it wasn't running, called them to ask if I could have it towed there and when they would have a chance to look at it, I was told early that week. I call wasn't running, called them to ask if I could have it towed there and when they would have a chance to look at it, I was told early that week. I called that Tuesday evening just to see of they had had a chance to look at it yet was told no which was totally fine. Got a call Wednesday night, hoping it was something about my car but it was more why my keys were there and they had found them then asked me why my car was there. I had already called twice about the vehicle. I again explained the car would turn over but not start. Called them Saturday to see if anything yet, was told they haven't gotten any diagnostics on it yet, couldn't get it into the shop because it wasn't running and that it was probably my motor. Went in Monday (a week later) to talk to a service person and ask some questions about what they wanted to do. They wanted to run a compression test and what the price was. My husband then started asking questions, he told the guy he worked with motors just doesn't have the time to work with the car at the moment and then the guy rudely said then I don't understand what you are trying to ask me then. We decided to have the car picked up since there really hadn't been an update for a week. When I went back in to grab my keys to the vehicle, I asked the guy if I could get my keys to the vehicle so I could just meet the tow company when they got here. After I asked for them he rudely again said when I'm finished with the paperwork. Husband took time off work to look at it and had it running two days later when I couldn't even get clear answers from them for a week. Honestly have no issues with people but when they are snappy and rude that doesn't sit well with me at all. Be kind to your customers. More

Service personnel were very friendly and knowledgeable. Wonderful having a shuttle to bring me home and take me back to pick up my car. Overall very good experience. Wonderful having a shuttle to bring me home and take me back to pick up my car. Overall very good experience. More

I had to get my car jump started twice in one day. After the second time I drove to Autonation Chevrolet. They immediately started a diagnostic on my battery. I appreciate the quick response and pr After the second time I drove to Autonation Chevrolet. They immediately started a diagnostic on my battery. I appreciate the quick response and professional attitude. More

It was done in less time than we thought. The waiting area was clean, the TV was not too loud, and the chairs are comfortable. Everyone we dealt with was friendly. The waiting area was clean, the TV was not too loud, and the chairs are comfortable. Everyone we dealt with was friendly. More

Well the guy came right out and plugged in his code reader and got the code and than we set an appointment it was easy reader and got the code and than we set an appointment it was easy More

Wait time before being helped was not bad. And everyone was nice. Happy to go back. And everyone was nice. Happy to go back. More

We use AutoNation for repairs on our company vehicles when needed. They completed the repairs in a timely manner and under the original estimate. The crew kept in touch and I appreciated the option for when needed. They completed the repairs in a timely manner and under the original estimate. The crew kept in touch and I appreciated the option for text updates. More

My experience at the dealership while getting my oil change was excellent very impressed has been the best ever. I got there at my appointment time was in and out very quickly. They got me done faster t change was excellent very impressed has been the best ever. I got there at my appointment time was in and out very quickly. They got me done faster than I expected. The staff was great and the manager, Pat McCarthy actually talk to me and made me feel real comfortable. Thank you guys. Keep up the good work.!! More

While on a kids road trip for soccer across the state, our Suburban's transmission decided to fail. We had to have our vehicle towed dropped off outside business hours and immediately travel back home bef our Suburban's transmission decided to fail. We had to have our vehicle towed dropped off outside business hours and immediately travel back home before we had a chance to even talk with someone. Immediately upon contacting the service department via phone I was connected with Josh where he remained my point of contact throughout scheduling, diagnostics, plans for repairs and cost estimates. Repair consisted of ordering parts with an expected above average wait time that put us into the holiday season. Despite that, the service department worked hard for us to have the repairs completed at a short time we were back in town for family visits. I would not hesitate to go back to Auto Nation in Spokane Valley for service or sales as everyone we met via phone and in person was extremely courteous and hospitable and went out of their way to support us. More

Friendly and professional staff, efficient work flows, great communication. We bought our Tahoe at this dealer after looking all over the west coast and we intentionally bring it back for service. The sta great communication. We bought our Tahoe at this dealer after looking all over the west coast and we intentionally bring it back for service. The staff is prompt at getting back to me, they are great at communicating and see me as a person, not a number. More