AutoNation Chevrolet Timonium

No integrity and dishonest We recently purchased a used car from AutoNation and was told at the time of purchase by the finance manager, Ben, that the finance company required G We recently purchased a used car from AutoNation and was told at the time of purchase by the finance manager, Ben, that the finance company required GAAP insurance and an "Appearance Package" in order for us to get the vehicle. A few days later, the lender called us and let us know they do NOT require either of these packages to finance with them. This is also our third automobile threw AutoNation, so we felt like they were trustworthy. However, I am now disgusted after being lied to face-to-face, and clearly taken advantage of. After confronting the dealership about this matter, they admitted that they added these packages to cover themselves. Their "no haggle" line is BS and is only be beneficial to their company as they add on "packages" to pad their bottom line cost of the vehicle WITHOUT being honest and informing the consumer. It's a shame because we live close and have used them exclusively for years thinking they weren't the stereotypical snake oil salesmen. Guess we learned the hard way and hope anybody thinking about going to them thinks twice about their integrity and "no haggle" nonsense before purchasing. More

Bought used vehicle Our salesperson Christos Dudak and anyone we spoke with through a fast efficient and easy sale. Were very friendly and polite they are care about your Our salesperson Christos Dudak and anyone we spoke with through a fast efficient and easy sale. Were very friendly and polite they are care about your needs. They have even have been in contact since everything was final. Our sales guy even came in on his day off to help us out. More

Chevrolet Impala I called in a spoke to Christos about the Chevy Impala they had available. He provided me with all of the information I need and scheduled an appointm I called in a spoke to Christos about the Chevy Impala they had available. He provided me with all of the information I need and scheduled an appointment that would fit me schedule for me to come in. Upon arrival, he had the car waiting for me at the door to test drive and made sure I was aware of how to utilize the features in the car. Later, I met with Frank in the finance department who worked with me to be sure I was getting the best financing. After my purchase, Christos followed upon with me via email and phone to ensure I was having no issues and to see if I had any questions I truly appreciate how helpful and pleasant everyone was through the process and I will definitely go back when I am ready to purchase a new car. More

Christos was GREAT! Christos was accommodating all the way around. Finding the car, color we wanted and worked with our timeline. Furthermore he kept his promise along wi Christos was accommodating all the way around. Finding the car, color we wanted and worked with our timeline. Furthermore he kept his promise along with Josh. We have been gong to AN Chevy for 8 years now. More

Very good service experience. Service Brandon was very helpful with all my questions about my car.the lady at the customer service fest was very nice. Overall everything was good. Service Brandon was very helpful with all my questions about my car.the lady at the customer service fest was very nice. Overall everything was good. More

2 vehicles - Oil Changes, wiper blades, cabin filter. Brennan Stewart has always been professional at all times. Takes his time explaining everything that's going on with my vehicles. Keeps me up to date Brennan Stewart has always been professional at all times. Takes his time explaining everything that's going on with my vehicles. Keeps me up to date on services that are needed. No problem getting an appointment. He always works around my schedule. More

Professional 100% Always very professional, from selling you a vehicle to getting you into the shop for repairs or upgrades and or and type of service you may need...th Always very professional, from selling you a vehicle to getting you into the shop for repairs or upgrades and or and type of service you may need...the team here all have one goal in mind and that is to make sure your completely happy and satisfied....I drive 40 mins, cause its completely worth it to me... More

oil change and heated steering wheel fixed I came in a few months ago because my heated steering wheel would sometimes work but most of the time, it did not work. They told me it did work and I came in a few months ago because my heated steering wheel would sometimes work but most of the time, it did not work. They told me it did work and that I kept my car too warm and if I was still having issues, to schedule for an overnight drop off and a loaner car. So a few months later, I needed my oil change and my steering wheel still did not work so I told them I could drop it off Wednesday afternoon and I needed a loaner car. I made this appointment a week in advance. I show up to my appointment and am told a loaner car is not available but they will still look at it or I could bring it back the next day. I did not have time to wait there all day for them to fix the steering wheel when they couldn't fix it the first time. I also had to work the next day. I told them no thanks ill take it to autonation in laurel when this semester is over for them to actually fix it. More

Lemon Law Ever since I purchased my 2009 GMC YUKON from there its been in and out of there shop. I understand that I only had a limited warranty for 30 day or Ever since I purchased my 2009 GMC YUKON from there its been in and out of there shop. I understand that I only had a limited warranty for 30 day or 1000 miles and it looks like they're using that 1000 miles up to so call repair my Yukon. Its been nothing but a nightmare. The steps will be Legal actions More

Mr. Ransey Stimson was very knowledgeable and professional, Mr. Ransey Stimson was a pleasant surprise after learning that after making an appointment, the rep left on a test drive and would not be able to make Mr. Ransey Stimson was a pleasant surprise after learning that after making an appointment, the rep left on a test drive and would not be able to make the appointment we set. I was very disappointed because AutoNation is not in my neighborhood. After several minutes the manager assigned Mr. Stimson to me and it was a pleasant experience thereafter. Mr. Stimson was very pleasant and helpful. I recommend Mr. Stimson to prospective buyers. More