AutoNation Chevrolet Valencia

Very happy my Impala was able to be fixed. Jerry did a good job an letting me know the process of the work. Thank you Cesar Corrales Jerry did a good job an letting me know the process of the work. Thank you Cesar Corrales More

Excellent customer service. I was not hassled nor pressured into buying along with my trade-in. I felt like a real customer and not just a dollar figure walking into the facilit I was not hassled nor pressured into buying along with my trade-in. I felt like a real customer and not just a dollar figure walking into the facility. More

Cassey is one of the best guys working at the service department “ he handled my vehicle needs in a very professional way. Kept me updated all the times. He is super friendly and caring person, department “ he handled my vehicle needs in a very professional way. Kept me updated all the times. He is super friendly and caring person, More

He was awesome and fast and very kind and got what we needed and got it done needed and got it done More

The car was returned to me in the time it was promised. I might have to return if a different issue continues I might have to return if a different issue continues More

AutoNation of Chevrolet of Valencia provided excellent customer service as always. Steven Johnson and the technician who worked on my vehicle got it done sooner than expected with A+ quality work. customer service as always. Steven Johnson and the technician who worked on my vehicle got it done sooner than expected with A+ quality work. More

The requested service was not completed as requested, and when I picked up the vehicle the recommended service what I originally took it for was not completed. I received a call to let me know that the neutr when I picked up the vehicle the recommended service what I originally took it for was not completed. I received a call to let me know that the neutral switch needed to be replaced and I was already out of warranty and it was going to cost $600.00 which I authorized , but I still wanted the rest of the service I requested. No one called me back after the initial call to let me know the cost of the switch. Apparently the service advisor took it upon himself since the switch was $600 I didn’t want the other service. Now I’ve got to take another day off work and reschedule a service appointment, very inconvenient. To top it off no one called to ask my input, or let me know what the status was. No additional communication whatsoever , both my wife and I called multiple times with no response from the service advisor. We ended up driving over and the advisor was gone already and I was informed my vehicle was ready, but to my dismay none of the requested service was performed, only the replacement of the neutral switch. This was a major inconvenience and I will most likely never return to Autonation for service again. More

Had a bad experience with both the service advisor and service tech in not following directions which lead to them not completing the work. I filed a complaint with the service manager, Rick, and he was service tech in not following directions which lead to them not completing the work. I filed a complaint with the service manager, Rick, and he was able to get the work completed for me. I will go back, but Rick will be the only person I deal with there. More

They finally received the part for my truck. Installed and reprogrammed the software. Everything works great. Installed and reprogrammed the software. Everything works great. More

I called the dealer early morning requesting my car recall service and the lady answered my call was very helpful by giving me appointment at 11:00 AM same morning and I took my car over their and the recall service and the lady answered my call was very helpful by giving me appointment at 11:00 AM same morning and I took my car over their and the service guy took care of within few minutes it was unexpected service to be done at the same morning, thanks to Chevrolet. More