AutoNation Chevrolet West Austin

AutoNation WestAustin is MY dealer for my 2023 Silverado 2.7L. Great Service, Great Communication, helpful Employees 2.7L. Great Service, Great Communication, helpful Employees More

The absolute worst service department I have ever dealt with. If I could give them 0 stars I would. I bought a brand new Z71 suburban from them less than 6 months ago, and was absolutely upsold on the “ser with. If I could give them 0 stars I would. I bought a brand new Z71 suburban from them less than 6 months ago, and was absolutely upsold on the “service” they would be providing. Every time I try to take my car in to replace a faulty piece or part, they force me to wait several days to weeks and say that I have to leave my car with them and do not provide any alternative or any solution to my problem. No loaner vehicle was offered and they said the earliest they could get to my car was two weeks on the latest issue that should merely require an hour to see inspect and order the required part. These people are understaffed and straight up rude. The salesperson who sold me the car, Nizar, tries to play middle man and still doesn’t help. Only sorry but “it is what it is” and “other customers have far more important problems than you do”. Im sorry, but I did not pay for that type of service. Avoid these people like the plague. More

The service center tried to sell me everything except the actual repair that I needed. They told me my car was fixed, but it is not. actual repair that I needed. They told me my car was fixed, but it is not. More

I’m so grateful for the amazing customer service we received. Ty Winn, our service advisor was patient, accommodating, and made sure our car battery was fixed promptly. We asked for an update about our received. Ty Winn, our service advisor was patient, accommodating, and made sure our car battery was fixed promptly. We asked for an update about our vehicle and he made us feel valued and prioritized — highly recommend! More

Had a good experience. Friendly staff. Professional service. Well maintained facility. I would recommend George to family purchasing vehicle. Friendly staff. Professional service. Well maintained facility. I would recommend George to family purchasing vehicle. More

Everyone friendly and helpful. Sales was not high pressure. Finance was very helpful and responsive. Got a great deal on our new Suburban! Sales was not high pressure. Finance was very helpful and responsive. Got a great deal on our new Suburban! More

I would like to take a moment to recognize the excellent customer service I received at your dealership, especially from George Baldauf. George provided clear, honest, and detailed information about the customer service I received at your dealership, especially from George Baldauf. George provided clear, honest, and detailed information about the vehicles we were considering. He truly took the time to compare options, research what we were looking for, and answer all of our questions with patience and professionalism. His dedication and transparency made the entire experience easy and stress-free More

Oris was amazing and incredibly helpful. I'll ask for him every time I come in. He took great care of me and kept me updated throughout the entire process. I'll ask for him every time I come in. He took great care of me and kept me updated throughout the entire process. More

Patrick L. was great! As I said in my google review, I come from a family who worked in the auto industry in Michigan and a brother who sold cars at Graff Chevr was great! As I said in my google review, I come from a family who worked in the auto industry in Michigan and a brother who sold cars at Graff Chevrolet, so I have a good understanding how the car business works. Patrick not only heard me but listened to me, and although the first option wasn’t feasible, he worked until I was satisfied. And that’s the point, the customer isn’t always right, but they should leave satisfied. I spent most of my early career in management retail and I know customer service! Patrick is the example of thorough, determined, and stellar customer service. A big shout out to Carlo for keeping me close to my car payment goals, LOL. More

I have always been satisfied with the friendly, personal, and professional service that I receive from the sales staff at Autonation Chevrolet Dealership. I will look forward to my next automobile purschase and professional service that I receive from the sales staff at Autonation Chevrolet Dealership. I will look forward to my next automobile purschase from this dealership. More