"This Place Is Not the Correct Place For You"
I WILL NEVER BUY AGAIN FROM AUTO NATION
"Eggregiously bad customer service, understaffed, overworked"
"Deceptive sales tactit"
"Bad customer service"
"Worse car buying experience of my life.
"By far the worst service center I have ever had to deal..."
"My experience has been terrible almost a nightmare...."
The service here is bottom of the barrel.
How's that for 25 words this is what your customers have to say about your service. Now you can add a bunch of liars, cheaters and deceivers to the list. Tell you one thing then back down on the agreement and act as if the situation is out of their control. Liars. Had I read these complaints for almost every month since September 2020 I would have tried to save my friend from this unfortunate mishap. From the beginning the sales person was acting so nice, and that the vehicle wasn't serviced, but it was in excellent condition and let my friend test drive it. Everything seemed ok. But due to the vehicle not been serviced the sales person promised a loaner car. So the transaction was now in the finance department where things began to get a little weird when my friend began to ask too many questions the finance person got a bad attitude and rude and just started shoving the papers and pointing to where to sign. "Something Shady" going on. But we get through signing the papers and go back to the sales person suddenly there is no loaner car and vehicle just purchased will not be ready til Wednesday. Ok we will try to make it to work a few more days and the vehicle will be ready. Now, its Wednesday my friend been calling can't get a straight answer about when the vehicle will be ready. The truck needs all these major things done, the service person is saying it want be ready for another week, the sales person act as if he doesn't know who the vehicle service person is. "Shady dealings" and when asked again about the loaner he promised, there is still nothing and there is nothing he can do. "Almost now in a way of I don't know what to tell you and don't care, not my problem, untouched by the situation nor any concern of the customer being left without a vehicle. If the vehicle needed this amount of work this should have been disclosed to the customer prior to the sale so that the customer could have made an informed decision based on the customers needs not the salesman commission. In business the facts about withholding information until the deal is made is fraud. It was if your dream is now the nightmare, now you get the truth about what you just signed up for, the bad news, you don't get the car and we don't care how you have to keep walking and catching rides to work, its not our problems we just sell cars. If and when your vehicle is ready we will let you know, in the meanwhile the customer is still walking and catching rides but AutoNation is laughing all the way to the bank with your money. "Nondisclosures" Non customer service skills out the window.