AutoNation Chevrolet West Austin

Excellent buying experience! I was in the market for a new Chevy 2500 HD truck. I was not going to walk into a showroom and go through the sales pitch and haggling to make a deal. I was in the market for a new Chevy 2500 HD truck. I was not going to walk into a showroom and go through the sales pitch and haggling to make a deal. I contacted several Dealerships that had the vehicle I was looking for. I simply asked for their best drive out price on the vehicle. No, I am not going to come in and talk to the manager. You know what your best price is give it to me. AutoNation Chevrolet in West Austin did just that. Shane the sales representative gave me a price I was pleased with. I live outside of Houston and made the purchase from a dealership in Austin because they accommodated me in my purchase by filling my request. Shane was excellent through out the purchase agreement, explaining everything and handling the paperwork in a very professional and timely manor. The best new vehicle buying experience I have ever had and I have purchased several new vehicles over my lifetime. More

Best car buying experience ever Our experience buying a new car at AutoNation in Austin was first-class from start to finish. Shane, our sales professional was attentive, transparent Our experience buying a new car at AutoNation in Austin was first-class from start to finish. Shane, our sales professional was attentive, transparent and thorough and just simply made the car buying experience fabulous. But the culture of the dealership starts from the top down and that can be attributed to one man, Ronnie. He has done an amazing job of creating a culture of trust and family that you feel the minute you walk through the door. This was by far the best car buying experience we have ever had and we'll be back again for our next one soon! More

Bad info given all around. I've been going to this dealership for 5 yrs. now. This is the 1 time that makes me HIGHLY UPSET. I'm looking to trade my truck just to get out of thi I've been going to this dealership for 5 yrs. now. This is the 1 time that makes me HIGHLY UPSET. I'm looking to trade my truck just to get out of this dealership. That's sad because I do like this p/u. More

90k Service cost over 3x the rate published online A simple 90K mile service which I thought would take 90 minutes at most took almost 12 hours. And the cost that was published online (between $200-$30 A simple 90K mile service which I thought would take 90 minutes at most took almost 12 hours. And the cost that was published online (between $200-$300) was inaccurate - the actual cost was over $850. I was originally going to wait for my vehicle, but luckily was able to get a ride to work that day, otherwise I would have missed an entire day of work waiting on my truck to be serviced. More

Not the Best but not the worst service I have had Service was completed in less than 2 hours after drop off. Only down side the service shuttle only dropped me off at work and it is now the policy of Service was completed in less than 2 hours after drop off. Only down side the service shuttle only dropped me off at work and it is now the policy of the dealership that they will not pick you up from work or home to retrieve your car. Since I only have the 1 car this is an unnecessary complication to continue to do business with Autonation Chevrolet West Austin. Independent shops do offer the shuttle service to and from their shop. They never follow online service appointments. It is best to call them More

Would Never Recommend I have wasted hours of my life visiting this place please go anywhere else, their service department had my car over 25 times before they could fix my I have wasted hours of my life visiting this place please go anywhere else, their service department had my car over 25 times before they could fix my issue, and the sales team will straight lie to you!!! More

Just like family We recently purchased a 2017 Sparks that I found listed online through a finance company website. I arrived at the dealership without any appointme We recently purchased a 2017 Sparks that I found listed online through a finance company website. I arrived at the dealership without any appointment and not even knowing the area. From the moment I stepped in the door until the moment I left with my keys I was treated just like family. Mark Welch, my sales rep, understood exactly what I wanted and was very attentive and even went well above what I expected to help we get set up on the Onstar and Chevy apps. I am so very satisfied with my buying experience. They were easy to deal with and went above our expectations. The best is they listen to me and didn't try to sell me more than I needed but got me the vehicle we wanted. I'm thrilled and I'm gonna be a repeat customer for my next vehicle purchase. A+++++++++ More

Professional, painless, right car at the right price. Pleasant interior space, very low-pressure process, the most pleasant and painless car purchase I've ever experienced. George Baldauf is a credit to h Pleasant interior space, very low-pressure process, the most pleasant and painless car purchase I've ever experienced. George Baldauf is a credit to his profession, AutoNation, and Chevrolet; he went above and beyond again and again, long after the original sale. More

Great Customer Service Tony Do is without a doubt THE best service rep I've ever experienced. My fourteen year old truck finally had a major breakdown the day before I was t Tony Do is without a doubt THE best service rep I've ever experienced. My fourteen year old truck finally had a major breakdown the day before I was taking a long trip to my aunt's funeral. As the necessary part to repair my truck was in Fort Worth, there was not enough time to execute the repair prior to the last possible moment I could leave. Tony set me up with a loaner and sent me on my way, told me not to worry about a thing. And, I'm not talking compact car. The loaner was comparable to what I drive, only BRAND NEW. When I returned two days later my truck was repaired and waiting for me at the EXACT cost I was told it would be. When my daughter graduates from college in a couple of years and I'm ready to purchase a new vehicle, I know I'll be going back to Auto Nation. With customer service like that, why would I go anywhere else? More

Bait and Switch. False and Deceptive online advertising. Beware of bait and switch at this place with the manager Mitch the Switch. The online pricing is a lure to get you in and it is not honored. We walked Beware of bait and switch at this place with the manager Mitch the Switch. The online pricing is a lure to get you in and it is not honored. We walked in ready to buy only to leave with a terrible taste in our mouths. On their website they had an offer for a Chevy Colorado for 28,999. I even had the sales rep give me a quote with TTL via text and email. When we got ready to sign the papers they pulled the switch and quoted a price almost 1,300 more. Mitch the switch manager completely wasted our time, he was rude, and unapologetic for the false and deceptive advertising. After our experience I had a good look at all the single star reviews, several people had the exact same experience. They falsely and deceptively advertise to get you in. Don't waste your time on this place. I guess since we were a Monday sale, they wanted to see how many other suckers they could get in on the bait and switch before the week is out. I'm not even going to bother going to another Chevy dealership. More