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AutoNation Chevrolet West Austin - Service Center

Austin, TX

4.4
240 Reviews

240 Reviews of AutoNation Chevrolet West Austin - Service Center

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March 30, 2022

The service that I requested was done in the right amount of time. The service rep. Is always courteous. More

by Dgrumbles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Apr 04, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 30, 2022

Got my car in September of 2021 and since then I had to take my car there multiple times because is kept messing up in the steering column. It needed breaks that they didn’t change when they had the car no More

by taneshia21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arnesto, Will
Apr 04, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (512) 309-0028 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

March 24, 2022

I appreciate auto nation for keeping my Chevy Malibu in good condition and extremely satisfied of the work also . The service was great and everything was done in a timely manner, I would recommend anyone More

by Sherry Manson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto Olvera
March 23, 2022

Make an appointment for check engine light, oil change and inspection. Dropped car off at appointed time. Took 4 days for it to even be looked at. I agreed to the check engine work and oil change. D More

by PeterS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Moore
Mar 26, 2022 -

AutoNation Chevrolet West Austin responded

Hi Peters, we are deeply disappointed by your experience at AutoNation Chevrolet West Austin. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 309-0028 to discuss what we can do to help.

Mar 26, 2022 -

PeterS responded

Email sent to William Sturgeon and Ernesto Olvera 4 days ago and never heard back from them. Are you sure your GM or Service Manager wants to help? They have my phone number and email on file. Car is at your shop with Service Advisor as idle issue not fixed nor is inspection.

March 23, 2022

This is a great dealership. I’ve had the best experience I’ve ever had from sales to service. More

by kate_barrett12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Ramirez
Mar 26, 2022 -

AutoNation Chevrolet West Austin responded

Hi, we are pleased to hear you had such a positive experience with us, Thank you so much for being one of our valued guests and we look forward to your next visit!

March 23, 2022

Always professional and never try to sell what I don't need! Turn around time isn't too bad either More

by mgpatterson73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Mar 26, 2022 -

AutoNation Chevrolet West Austin responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chevrolet West Austin. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 22, 2022

Andrew was extremely helpful in keeping me updated with the status of my service and letting me know about issues that were discovered. More

by Gary.leroy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Moore
Mar 26, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet West Austin! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 22, 2022

Scheduling service for recall was easy. Service personnel were very courteous. The Work was done in a timely manner. More

by fhayek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Moore
Mar 26, 2022 -

AutoNation Chevrolet West Austin responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 21, 2022

The service is always excellent and the waiting area is very comfortable, will be nice if there were more options for TV watching, other than the chevrolet/dealer channel More

by palillin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaden Selucky
Mar 26, 2022 -

AutoNation Chevrolet West Austin responded

Hello Palillin, thank you for your positive review. If you need more help, our team is available to talk -- safe travels!

March 18, 2022

Great service and very friendly. This is my favorite dealer for ever. Super easy to schedule service too More

by DIFRAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Mar 22, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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