AutoNation Chevrolet West Austin - Service Center

Review update. Dan Lewis contacted me and expressed his concerns and wish to make it up. It took a while for me to get the point of writing a bad review so it was Dan Lewis contacted me and expressed his concerns and wish to make it up. It took a while for me to get the point of writing a bad review so it was hard to believe the general manager. Words mean nothing to me but I was convinced that he only been there a couple months to try to fix things. I'm only giving 4 stars because I m a lousy sceptic. I've heard the same things from previous MGMT. But service this time was 5 star. Had me convinced they were looking for us. As we drove into service we were greeted quickly. The unexpected loaner was nice. The repair took a couple days, not weeks. Surprised that they cleaned the vehicle which is what they used to do when I bought my first truck. Even more surprised that I mentioned services in my complaint we paid for but could not get previously because they claimed to not have staff but wasn't a big deal, it was just another symptom of how things had gone downhill, They actually fixed them without my knowledge. The employees were professional and friendly. Everything I was looking for when I bought my first truck from them years ago. Dan and his team just started so deserve time to turn things around. I'm slow to complain but try to to immediately correct where I'm wrong. So my kudos to Dan Lewis, Tim Scott, Jose Benitez and the unnamed employees that assisted us. I look forward to our relationship into the future. More

I came here to repair my 2011 Tahoe for the airbag recall. The staff are very friendly and helpful. The repair was completed even sooner than expected. recall. The staff are very friendly and helpful. The repair was completed even sooner than expected. More

The Auto Nation Chevrolet Austin North did an excellent job at meeting my auto needs and provided excellent customer service. The customer waiting area was clean and comfortable. The service department was job at meeting my auto needs and provided excellent customer service. The customer waiting area was clean and comfortable. The service department was on time for my scheduled appointment, clearly explained the maintenance work to be performed, completed the work in a timely manner at a reasonable price. I will return for future maintenance needs and highly recommend them. More

Maya was a great help in replacing my car battery. Only compliant is trying to reach any department other than parts for assistance. Only compliant is trying to reach any department other than parts for assistance. More

Overall best service dealings I've ever had for a vehicle--easy to make prompt appointments, service personnel polite and professional, waiting room spacious and pleasant. vehicle--easy to make prompt appointments, service personnel polite and professional, waiting room spacious and pleasant. More

Tim and Rick were instrumental in getting my Equinox taken care of and back to me! taken care of and back to me! More

It wasn’t too terrible of a wait, and my advisor was very helpful . Appreciate the quality and time taken to get it done right helpful . Appreciate the quality and time taken to get it done right More

Vince was knowledgeable when it came to his recommendations for my vehicles 45k mile service. I would recommend him for your service needs. recommendations for my vehicles 45k mile service. I would recommend him for your service needs. More

Clean, pretty good coffee, and good service rep. Easy on line appointment application. Jaden kept me aware of progress through text while waiting Easy on line appointment application. Jaden kept me aware of progress through text while waiting More

Excellent and quick service! Knowledgeable and helpful staff. Will definitely recommend to family and friends! Knowledgeable and helpful staff. Will definitely recommend to family and friends! More