AutoNation Chevrolet West Austin - Service Center

I would rate the service department a 5 out of 5. Jayden is the BEST service advisor!!! Usually, I am skeptical of service advisors however I trust him with no hesitation!! Thank you, Jayden!! Jayden is the BEST service advisor!!! Usually, I am skeptical of service advisors however I trust him with no hesitation!! Thank you, Jayden!! More

Website is garbage, and seemingly the only way to communicate. No one answers the phone at service, or parts. Service rep was not clear on scope of work and did not communicate ability or schedule c communicate. No one answers the phone at service, or parts. Service rep was not clear on scope of work and did not communicate ability or schedule clearly.. no shortage of sales reps willing to talk about selling you a new one though. More

Good work, done quickly. They were friendly and helpful. I did have an issue scheduling my appt at first but they fixed it. They were friendly and helpful. I did have an issue scheduling my appt at first but they fixed it. More

Dylan was excellent! He is very helpful and knowledgeable. The service I needed was done by Jose. He did a great job and the service was done quickly! I will definitely He is very helpful and knowledgeable. The service I needed was done by Jose. He did a great job and the service was done quickly! I will definitely recommend them to friends and family and will ask to see Dylan and Jose for all my future car needs! More

Fast and friendly service! I really appreciate they provide service on Saturdays. Jaden was awesome! I really appreciate they provide service on Saturdays. Jaden was awesome! More

Jaden is the reason i go here. Hes great! Treats me with a professional demeanor. Hes great! Treats me with a professional demeanor. More

This is the dealer where I have bought my last three cars. They have done an excellent job servicing my vehicles. cars. They have done an excellent job servicing my vehicles. More

Jaden in their service department has always taken care of my family, whether a recall or regular service he truly understands what it means to go above and beyond, proof that it is the people that make th of my family, whether a recall or regular service he truly understands what it means to go above and beyond, proof that it is the people that make the best experience! More

Worst experience I've ever had to deal with, with any dealership related to the Service department. Service department is severely mis-managed and understaffed. Was told my vehicle's issues would be diag dealership related to the Service department. Service department is severely mis-managed and understaffed. Was told my vehicle's issues would be diagnosed within 1 - 2 weeks, it was actually 4 weeks before it was even looked at by a service tech - took a total of 5 weeks to get my vehicle returned and only 1/3 of the issues resolved. I was also told by service department that the other issues I had concerns with are 'normal' - I've owned (2) other of the exact same truck, these issues were never present. During my 5 weeks, I also had to rent a vehicle on my dime for work that is under Auto nation's 4,000 vehicle purchase warranty. Jaden (my service rep.) unfortunately had his hands tied due to poor management, but nevertheless I'm stuck with a $1200 rental vehicle bill, a missing trailer hitch (stolen during this 5 week period), and only 1/3 of my vehicle issues resolved. Highly recommend you never buy a vehicle here, so you don't have to deal with servicing a vehicle here. More

Service department was helpful and fast. Jayden was knowledgeable, not pushy with up sales, and very personable. Jayden was knowledgeable, not pushy with up sales, and very personable. More