AutoNation Chevrolet West Austin - Service Center

Worst experience I've ever had to deal with, with any dealership related to the Service department. Service department is severely mis-managed and understaffed. Was told my vehicle's issues would be diag dealership related to the Service department. Service department is severely mis-managed and understaffed. Was told my vehicle's issues would be diagnosed within 1 - 2 weeks, it was actually 4 weeks before it was even looked at by a service tech - took a total of 5 weeks to get my vehicle returned and only 1/3 of the issues resolved. I was also told by service department that the other issues I had concerns with are 'normal' - I've owned (2) other of the exact same truck, these issues were never present. During my 5 weeks, I also had to rent a vehicle on my dime for work that is under Auto nation's 4,000 vehicle purchase warranty. Jaden (my service rep.) unfortunately had his hands tied due to poor management, but nevertheless I'm stuck with a $1200 rental vehicle bill, a missing trailer hitch (stolen during this 5 week period), and only 1/3 of my vehicle issues resolved. Highly recommend you never buy a vehicle here, so you don't have to deal with servicing a vehicle here. More

Service department was helpful and fast. Jayden was knowledgeable, not pushy with up sales, and very personable. Jayden was knowledgeable, not pushy with up sales, and very personable. More

I have had good experiences working with Jaden. He is always professional and very informative. It is also nice to see the same service person when I go in. He is always professional and very informative. It is also nice to see the same service person when I go in. More

Jaden was very professional and explained all service options that would be performed. He also explained my maintenance contract and extended warranty. options that would be performed. He also explained my maintenance contract and extended warranty. More

Jayden was ready when I got there. Kept me posted on the progress of my truck. Explained what they found and what the resolution was. Was concerned about my brakes and they cleaned the Kept me posted on the progress of my truck. Explained what they found and what the resolution was. Was concerned about my brakes and they cleaned them up. More

I had a really pleasant experience on my last car service appointment. Outstanding customer service by Jaden Selucky, who went above and beyond to help me with some issues I had and made sure everything was appointment. Outstanding customer service by Jaden Selucky, who went above and beyond to help me with some issues I had and made sure everything was perfect and on time. This is the second time that Jaden is my service advisor and I couldn’t ask for a better one. He’s extremely helpful and professional. More

Jaden, the service adviser I worked with was awesome, excellent communication and follow up via text and phone throughout the repair process!! He provided stellar customer service! excellent communication and follow up via text and phone throughout the repair process!! He provided stellar customer service! More

I have had some MAJOR issues with the service department here in the past, but they have improved to the point that I would call it the absolute ideal experience. Just to be clear, they have always treated here in the past, but they have improved to the point that I would call it the absolute ideal experience. Just to be clear, they have always treated my vehicles perfectly well; I have never had an issue with a routine maintenance or a repair, but how they treated customers was sadly another story. Jaden had been my service advisor for my Blazer once before, but it was just after I had my Bolt EV serviced with another advisor which was the worst service experience ever, I gave him a hard time because I was still livid at the service group as a whole. Jaden, as he was last time, has been amazing with the two cars I dropped off this week for service. It used to literally be impossible to call in and speak with anyone to find out the car status and voicemails left were never returned. That concern has been completely eliminated and have had excellent communication and updates via text with Jaden. Also, in the past, there were times that once I arrived and pulled into the service area, I would stand outside my car trying to make eye contact with someone and waiting for up to 10 minutes with no one paying any attention to me. Both times I dropped off a car this week, Jaden has walked out of his office to meet me before I have barely left my car. With dealerships, I used to find that the sales folks would make you love the place and the service folks would make you want to find a new dealership, but that has completely turned around in my opinion. Jaden has been truly amazing to work with and until he took over helping me with my Bolt EV battery recall and servicing my Blazer again, I was planning on finding another dealership for my next lease later this year. Jaden has restored my faith in the service department and the dealership as a whole. More

Tired of the service department and continually having issues. Why does it take a week to get a diagnostic on a vehicle? issues. Why does it take a week to get a diagnostic on a vehicle? More

Was very happy with the service I received. It was very prompt & everything was handled by Jaden Selucky very well. I had not met Jaden before but I was very pleased with his attentive servi It was very prompt & everything was handled by Jaden Selucky very well. I had not met Jaden before but I was very pleased with his attentive service. Thank you , More