if you use coupon for car service, your car will be serviced by a "non-master" technician with lower pay rate! I cannot guarantee if that technician knows the difference between gasoline or engine oil!
Here was what happened to me:
I was trying to use a standard Mopar coupon for a full synthetic oil change at the time of checkout. Very interesting things happened...The cashier did not allow me to use it and explained that I have to present the coupon at the time of the service order. I have been doing the same thing with another Jeep dealer without any problem, so I asked for an explanation. They asked the manager Tiffany and here is what she explained:
If I use a coupon, they will bill a lower rate which would have distributed my service job to a "non-master" technician who has a lower pay rate.
They even uses examples that if I pay less, they have to hire a "JixxxLube-level" technician to do the job. Ouch...This is shocking to me that this dealership or Mopar has such double standard to discriminate service jobs by whether customer uses coupon or not? OMG, this is unbelievable in today's industry...
What's worse is this manager is a total denier...I asked her to write down this reason in paper so that I can use this to check with Mopar if this is company policy. She refused to record her words and reworded it to be "Service will need to be distributed accordingly when customer presents a coupon". She claimed they have used the "express lane" technicians who are all master-level. But listen, even the original service confirmation email said "express lane", I didn't even have a choice.
At this point, I am extremely frustrated with this dealership. I think I will try to avoid AutoNation entirely in PNW.
Guys, if you want to keep your cars for longer, make sure you can make more money so that you don't need to use coupon on them, or just move away!