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AutoNation Chrysler Dodge Jeep Ram Katy
Katy, TX
1,223 Reviews
AutoNation Chrysler Dodge Jeep Ram Katy is the best place for all things CDJR in the Greater Houston area, and is one of the largest CDJR dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Mason Creek Dr, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new CDJR cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Chrysler Dodge Jeep Ram Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,223 reviews
August 18, 2025
Our recent vehicle purchase experience with this dealership was profoundly disappointing and unprofessional. The process was riddled with issues that demonstrated a serious lack of attention to deta dealership was profoundly disappointing and unprofessional. The process was riddled with issues that demonstrated a serious lack of attention to detail and customer care, particularly concerning for what should have been a special occasion. The initial sales interaction was marred by high-pressure tactics. The salesperson was hesitant to return the keys to my trade-in vehicle, a deeply unprofessional and concerning practice that I have never encountered in over five prior vehicle purchases. This immediately created a sense of distrust. After agreeing to a price and signing paperwork, the delivery process was equally underwhelming. The vehicle was not presented in a proper delivery area but was instead retrieved from a guest parking spot, diminishing the significance of the moment and reflecting a casual, inattentive approach to customer service. The most egregious issue occurred a week later when a finance representative called to inform me that the loan had been rejected and demanded the immediate return of the vehicle. This communication was not only untimely but also hostile. The representative laughed and threatened vehicle repossession, creating an extremely stressful and hostile situation. Upon returning to the dealership to resolve the financing issue, I raised these concerns with a sales manager/supervisor. The representative was entirely unreceptive, offered no solutions, and demonstrated a complete lack of interest in addressing our negative experience. Furthermore, the vehicle itself showed a clear lack of pre-delivery inspection, as the passenger door is noticeably uneven and requires excessive force to close properly. This dealership's conduct, from unprofessional sales practices and hostile post-sale communication to apathetic management and poor quality control, is a significant liability to its customers. I am sharing this review to provide a clear warning to others about the potential experience they may face. More
by GEGONZALEZO
Employees Worked With
Caleb (Sales Manger), Chris (Finance), Jader (Sales)
July 30, 2025
Awesome job ! Thanks for all the help was provided great customer service is impressed 😊 show concern and keep me updated in everything on my vehicle Thanks for all the help was provided great customer service is impressed 😊 show concern and keep me updated in everything on my vehicle More
by maribel
Employees Worked With
John Johnston III
July 24, 2025
I had an issue with my fairly new truck that i assumed was clear coat peeling off. Turned out that wasnt the issue , but the body shop guys took the truck back and cleaned and polished the affected area . was clear coat peeling off. Turned out that wasnt the issue , but the body shop guys took the truck back and cleaned and polished the affected area . It looks brand new. More
by firefightererj
Employees Worked With
John
July 10, 2025
Everything was absolutely perfect. Derrick, the person who assisted me, was exceptionally kind, attentive, and professional. He made the entire experience smooth and enjoyable, going a Derrick, the person who assisted me, was exceptionally kind, attentive, and professional. He made the entire experience smooth and enjoyable, going above and beyond to ensure I felt supported. I truly appreciated his patience and positive attitude—thank you for the outstanding service! More
by Francisco Jauregui
Employees Worked With
Derrick
June 30, 2025
AUTO NATION got me into the vehicle I wanted! JADOR is awesome, he and Tania(finance manager) made the process so easy! Definitely will keep going back to them and referring everyone! JADOR is awesome, he and Tania(finance manager) made the process so easy! Definitely will keep going back to them and referring everyone! More
by Gomezdiane066
Employees Worked With
JADOR
June 27, 2025
They listen in exactly what I was looking for! They made me the best offer with the best option in the market! Thank you Adam, the manager and Tania for your help and amazing attention you gave me They made me the best offer with the best option in the market! Thank you Adam, the manager and Tania for your help and amazing attention you gave me during my purchase More
by mikel_calderon
Employees Worked With
Tania, Adam and Latifa
