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AutoNation Chrysler Dodge Jeep Ram Katy
Katy, TX
1,210 Reviews
AutoNation Chrysler Dodge Jeep Ram Katy is the best place for all things CDJR in the Greater Houston area, and is one of the largest CDJR dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Mason Creek Dr, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new CDJR cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Chrysler Dodge Jeep Ram Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,210 reviews
August 27, 2021
I bought a brand new RAM Truck & spent an additional several thousand dollars on the Lifetime Warranty. Since the Computer tends to periodically shift into Park, when you’re driving 65 MPH down the Hig several thousand dollars on the Lifetime Warranty. Since the Computer tends to periodically shift into Park, when you’re driving 65 MPH down the Highway, with a Semi Truck behind you, or shift into Neutral, while you’re trying to cross an intersection with cross traffic, I’ve taken it to my local Dealership several times. They typically keep the Truck for several weeks / months & do NOT supply me with a Loaner Vehicle, even though the Lifetime Warranty is supposed to include one. When it was still under Factory Warranty, they replaced the Computer, but now that it’s under my Lifetime Warranty, I’m continuously advised, that Fiat won’t replace a defective part, that only malfunctions intermittently. (All correspondence, between the Factory & myself / the Dealership & myself, has been recorded & documented, for future reference.) I guess Fiat-Ram will be able to explain that rational to a Judge, when my Wife hires an Attorney, after I’m killed by an “intermittent” issue. I’ll NEVER buy another Dodge again! More
by Ronnie Murray Jr.
Employees Worked With
Too many to mention, but all names have been saved in my File.
August 27, 2021
Alejandro is very professional and helped me with everything required in the service of my vehicle. He informed me of all the service they performed and I was very satisfied with the help. everything required in the service of my vehicle. He informed me of all the service they performed and I was very satisfied with the help. More
by franciscohernandez80
Employees Worked With
Alejandro Soto
August 27, 2021
Awful customer service. Multiple issues with 2020 grand Cherokee. Oil filter not put on during 20k checkup. Smoke and oil all over the car and broke down on side of road. Manager would not call me back. Ca Cherokee. Oil filter not put on during 20k checkup. Smoke and oil all over the car and broke down on side of road. Manager would not call me back. Car delivered to me still covered in oil. Unacceptable. More
by mckays03
Employees Worked With
Manager
August 27, 2021
Great, fast experience at Autonation Katy. James “JT” Taylor was very helpful and walked me through my service appointment. Facilities had social distancing protocols which made the visit a bit nicer. Taylor was very helpful and walked me through my service appointment. Facilities had social distancing protocols which made the visit a bit nicer. More
by Bri
Employees Worked With
James Taylor
August 26, 2021
Derrick my service advisor is the reason I will return. He always keep me updated on what was happening on my Jeep. Excellent guy and a true blessing He always keep me updated on what was happening on my Jeep. Excellent guy and a true blessing More
by mtczina
Employees Worked With
Derrick
August 25, 2021
This is a very friendly dealership and they have given me great service. I would recommend them to everyone who appreciated having work done in a professional manner. great service. I would recommend them to everyone who appreciated having work done in a professional manner. More
by Gen Dunn
Employees Worked With
James Taylor
August 25, 2021
Sherif Hanna and Raheem Drummonds we’re absolutely fantastic!! I have never had a salesman and finance treat us so well and ho above and beyond to meet our needs. We were not easy to work with because fantastic!! I have never had a salesman and finance treat us so well and ho above and beyond to meet our needs. We were not easy to work with because we were firm on what we wanted but both men made sure to deliver! I highly recommend working with both. More
by MARISA.BRASWELL
Employees Worked With
Sherif Hanna, Raheem Drummonds
August 24, 2021
James Taylor our service advisor did a great job helping us out in a critical time. He was very professional with a great attitude and great follow up skills to his word. I would recommend him to my friends us out in a critical time. He was very professional with a great attitude and great follow up skills to his word. I would recommend him to my friends, he really went above to take care of our situation. Thank you JT! More
by Chapieg
Employees Worked With
James Taylor
