AutoNation Chrysler Dodge Jeep Ram Katy

Buddy great customer care services & handle the service I needed with quickness. Very nice and attention to attention to detail in helping his customers to the highest needed with quickness. Very nice and attention to attention to detail in helping his customers to the highest More

The service advisor (Buddy) was cordial & direct when explaining the process, and delivered - quality customer service! We unfortunately had to postpone some of the service, but will resume at the next v explaining the process, and delivered - quality customer service! We unfortunately had to postpone some of the service, but will resume at the next visit in Nov/Dec timeframe. More

Korey Austrie was great! I appreciated his professionalism and the updates he provided me with. professionalism and the updates he provided me with. More

Barry at autonation was incredibly patient and respectful. He was 10/10 best salesman here. He listened to our needs and helped us through the buying process. respectful. He was 10/10 best salesman here. He listened to our needs and helped us through the buying process. More

This is not about the dealership, but about the Service Writer Buddy. He is the first to actually genuinely listen to my issue and relay the info correctly to the service tech. This is the second (2nd) Uco Writer Buddy. He is the first to actually genuinely listen to my issue and relay the info correctly to the service tech. This is the second (2nd) Uconnect Radio to be replaced. 3 radios in a brand new truck??. Shows QC with the Factory sucks. But Buddy helped get the install done lightning fast. So far no issues (yet) with the new radio. It was programmed correctly the 1st time. ALSO, The TPMS(4 issues I brought the truck in for) appears to have been corrected finally. Seems the previous Service Writers were slackers and didn't give a rats xxx about the customer. Although this truck has had other work, I don't want to trade it. If, by chance this truck acts up in any major way, it will be my last FIAT, MOPAR, RAM or what ever you call the company I will ever buy. Ill go Toy or GM from there after.. Thanks Buddy for your service, you are the asset the dealer needed. You'll make a lot of customers happy. More

Great experience buying with Hector. Very professional, courteous and made the experience a delight. Has earned me as a repeat customer. Any issues he personally dealt with and closed out immeadiately. courteous and made the experience a delight. Has earned me as a repeat customer. Any issues he personally dealt with and closed out immeadiately. More

Fast and friendly experience! Will recommend for to friends and family , my vehicle came out how it came in, in the best condition possible thank you friends and family , my vehicle came out how it came in, in the best condition possible thank you More

We scheduled 3 weeks in advance an oil change and to check transmission since gears were jumping. We were informed we could get a loaner car if transmission was to be worked on or needed to stay longer check transmission since gears were jumping. We were informed we could get a loaner car if transmission was to be worked on or needed to stay longer then a day. Upon arrival to dealership, Diego stated they would need to keep vehicle up to 24 hours for diagnostic test. After 24 hours we did not receive a call so we called and Diego stated it could take 24-48 hours for a diagnostic test to be completed. When asked for a loaner car they stated we don’t have any we only have 3 and they are out. We called again to check the statues later that day and quote Diego stated I told you it could take up to 48 hours to run a diagnostic test. We requested to speak to a supervisor and the supervisor was unhelpful as well. He told us they need to take the transmission and open it to look inside sometimes. When I asked why it takes so long to run a 10-15 min diagnostic test they stated they have other appointments to do as well. We informed him we did also 2 days prior and the Auto Nations on I-45 in Spring we never had these issue before. The supervisor then stated they must be better than us!! Come to find out we ended up having to rent a car and since the report stated nothing was wrong, the extended warranty would not cover diagnostic testing and they couldn’t reproduce the issue. (funny because the car only had 1 mile over when we left our vehicle- so did they even test drive it to get to at-least 2nd or 3rd gear???) They told us our transmission fluid was black as well and needed to be flushed. That could be the reason why it’s jumping gears. We were so disappointed of the professionalism of the service department we took the vehicle to a Privately owned Transmission Shop. The transmission fluid was not black at all and tech even showed us, the transmission fluid still looked red/ new. The privately owned Transmission mechanic drove the car and was able to reproduce the shifting issue and ran a diagnostic test all in less then 45 minutes. The privately owned Transmission was able to do a factory reset to the transmission and added an additive to correct the issue. Long story short we are out of our pocket 180.00 for Auto Nation to run a diagnostic test and Rental car expenses which was an additional 240.00. More

Chad was awesome. Made it easy to get my new vehicle More

The salesman was very nice and helpful, as well as the finance mgr. finance mgr. More