AutoNation Chrysler Dodge Jeep Ram Katy

Sales department was excellent, did not pressure me into buying a vehicle. Went to check out an F150 and came back a week later to purchase. They were able to meet my monthly payment and term. buying a vehicle. Went to check out an F150 and came back a week later to purchase. They were able to meet my monthly payment and term. More

Quick service got out in less than three hours with my car. Nice and respectfull staff. Good prices. car. Nice and respectfull staff. Good prices. More

A 3 hour wait for an oil change is just unacceptable. Nonetheless I opted to let them do it since they offered a shuttle ride home. It would have been nice to have been told the shuttle stops at 4 so you Nonetheless I opted to let them do it since they offered a shuttle ride home. It would have been nice to have been told the shuttle stops at 4 so you either have to find a way back or wait to get your vehicle until the next day when they can send the shuttle. Reluctantly I paid for an Uber since I needed my car that night. When I get there I asked the service rep if they rotated my tires since that’s included in the package I purchase and was told yes (with a seemingly condescending attitude) and was sent on my way. Later I look at my paperwork and noticed it said they could not complete the tire rotation cause they couldn’t find the tire lock key. Mind you nobody called to ask me at which I could have told them where to find it. Overall a very negative experience. I usually got to Bayway in Pasadena which is where I buy my 3 oil change packages and have never waited more than an hour for the oil change. Now that I’ve moved to Katy I guess I’ll no longer do those mopar packages and will need to find a better option for oil changes and vehicle service. More

went in for an oil change, ended up being told I needed not one but 2 new batteries to fix an auto/start light problem. $500 later the auto/start light is still on. So did I need 2 new batteries? doubtful not one but 2 new batteries to fix an auto/start light problem. $500 later the auto/start light is still on. So did I need 2 new batteries? doubtful. also they damaged my rim while making a routine tire change. Has anyone followed up on the auto/start issue? NOPE. More

This dealership is the typical "I want your business don't care what happens after" dealership. I purchased a new vehicle in December and started having issues in February, I din't receive a call to sch don't care what happens after" dealership. I purchased a new vehicle in December and started having issues in February, I din't receive a call to schedule the leather installation that was owed, didn't get notified that my license plate was ready, sales guys never returned my calls. It's July and I'm still dealing with issues, all the managers either leave or get fired and no one in management takes responsibility for their lack of service. Take your money elsewhere! The worst customer service I have ever experienced. Don't even deserve the 1 star. More

They worked within my price range to get the car I really wanted and needed. wanted and needed. More

Booking was easy, Arrived at appointment time and Korey was very professional and helpful. Truck was there for a couple hours and finished up by lunch time. Smooth and easy process all around. was very professional and helpful. Truck was there for a couple hours and finished up by lunch time. Smooth and easy process all around. More

The dealers are most professional, thorough and give a detailed explanation of the services being provided. detailed explanation of the services being provided. More

Our salesperson (Darion Shields) was excellent. The finance manager (Diego Delgado) was completely disrespectful and unprofessional. He came outside, raised his voice and accused me of “taking adva The finance manager (Diego Delgado) was completely disrespectful and unprofessional. He came outside, raised his voice and accused me of “taking advantage” of one of the other finance managers, because she offered a better deal than he did in order to earn our business. There were several employees from the company present who can attest to the encounter. The customer financial services person (Thao Nguyen) was polite and professional. More

Easy process start to Finish From my salesman Chris to Phyllis in Finance great Job. Phyllis in Finance great Job. More