AutoNation Chrysler Dodge Jeep Ram Katy

excellent customer service, they have very professional people, especially Mr. Diego ... an efficient personalized attention professional people, especially Mr. Diego ... an efficient personalized attention More

scheduled a 330 appointment for my Jeep for the express oil change package I purchased. Last time I was there they replaced the battery and on the way home I noticed the auto start light was on the dash. oil change package I purchased. Last time I was there they replaced the battery and on the way home I noticed the auto start light was on the dash. I mentioned that to the person on the phone and she said I would have to leave my car for four or five days if I wanted it looked at which was totally unacceptable. I arrived to my appointment 30 minute’s early and they quickly took my vehicle and sent me to the waiting area. 2.5 hours later I got my car back for a scheduled express oil change. I am thinking this is an AutoNation issue because last year I took my Ford Ranger into the Ford store for a waiter oil change appointment and when I finally lost my patience waiting after 3 hours I checked with the service advisor and he said he was sorry but they hadn’t started on my vehicle yet. I took my keys and left. Both stores are in Katy and both have horrible service. More

Great experience, I showed up at 10:30 my appt time, there were already 8 cars in front of me. Thought I would be there all day, I was able to walk and grab lunch and the whole process was 45 mins. Grea there were already 8 cars in front of me. Thought I would be there all day, I was able to walk and grab lunch and the whole process was 45 mins. Great service too. More

very good service from alex,,,fast service, Very good communication , I definitely recommend it Thank you communication , I definitely recommend it Thank you More

Derrick was very knowledgeable and provided excellent customer service. They serviced my Jeep at the time reserved and he provided an accurate time of completion. I also liked the video that was sent to customer service. They serviced my Jeep at the time reserved and he provided an accurate time of completion. I also liked the video that was sent to my phone of the technician servicing my vehicle. It was nice to actually see what they were doing and the recommendations. This was the best experience I have had at this location! Keep up the great work! More

Drop off my car for recall service speedy service I will be back when it’s time for oil change be back when it’s time for oil change More

They are very informative, very respectful, very through . They tell you the truth about what is wrong with your car. I would recommend them to anyone!!! . They tell you the truth about what is wrong with your car. I would recommend them to anyone!!! More

Was quick and easy to schedule. My service advisor was Alex. He was really nice and helped me determine if I actually needed the service I was requesting. The only issue I had was p My service advisor was Alex. He was really nice and helped me determine if I actually needed the service I was requesting. The only issue I had was pick up notification. They were supposed to call by 5 but I didn’t realize the time until 6 and they were closing at 7. If I hadn’t called at 6 I wouldn’t have been able to pick up and I absolutely needed my car back that evening. More

Greated me with the smell. Act like I old friend. Also remembered me for the last time I was in for service. Act like I old friend. Also remembered me for the last time I was in for service. More

I have had my vehicles serviced/repaired here many times and this visit has been the best one I've ever had. and this visit has been the best one I've ever had. More