AutoNation Chrysler Dodge Jeep Ram Katy

Quick and easy oil change. Super friendly service provider. I think I only waited 45 minutes. Super friendly service provider. I think I only waited 45 minutes. More

Barry did a great job or working hard on this sale. He was very persistent and courteous along the way! He was very persistent and courteous along the way! More

By far the worse experience. On May 11, 2022, I took my car to AutoNation and was serviced by Alejandro. Nice guy. He informed us that a diagnosis for our 2013 Jeep Grand Cheroke On May 11, 2022, I took my car to AutoNation and was serviced by Alejandro. Nice guy. He informed us that a diagnosis for our 2013 Jeep Grand Cherokee (Laredo) would be completed by May 13, 2022. They offered us a ride to the nearest rental place. The ride was over an hour late, forcing us to take an Uber. We call on May 16, 2022 because we didn’t hear anything. Alejandro still didn’t know what was wrong with the car. We finally hear on May 18, that the transmission fluid was low. We call our warranty. AutoNation is extremely over prices, charging almost $200 an hour, they come back with a $8k bill. We choose to pay for the diagnosis and take the car elsewhere. On May 28, 2022, we attempt to pick up the car and the car does not move. Despite us driving the vehicle to AutoNation. On May 31, Alejandro tells me that the mechanic emptied out the transmission fluid and that’s why it wouldn’t drive. I am still waiting for a response as to the status of my vehicle. I would never take my vehicle or recommend anyone to that AutoNation. I have first hand accounts from 2 other customers that had a horrible experience. More

Really disappointing. They accepted a $1,000 deposit for a custom ordered vehicle, but forgot about it when doing all the finance paperwork. Since the paperwork was almost They accepted a $1,000 deposit for a custom ordered vehicle, but forgot about it when doing all the finance paperwork. Since the paperwork was almost done when my husband asked about it, the finance guy, Hunter conveyed that he was “processing it separately now” and it would show up as a refund on my card in 3-5 business days. That was 11 days ago and nothing is processed or pending. I sent an email, left a voicemail, and even called the sales department and was told he was heading to the office and would call me back asap. That was days ago and nothing. No call. No email. No text. No refund. Horrible customer service from the finance department. More

take my car, wait 8 days for them to tell me the diagnosis to send it to be repaired. I paid $500 without them knowing I had the car. diagnosis to send it to be repaired. I paid $500 without them knowing I had the car. More

Brought jeep in for shifting issue. Would not go over 30mph. 4 days later was told front wheel bearings were out. Luckily, parts were not available. Took to another dealership. Problem Would not go over 30mph. 4 days later was told front wheel bearings were out. Luckily, parts were not available. Took to another dealership. Problem diagnosed as battery/voltage issue. $200 vs $1900! Never again More

Mr Cory Jones did an amazing job helping us find our Durango. We got a great offer for our old vehicle and the expensive overall was great. Durango. We got a great offer for our old vehicle and the expensive overall was great. More

I went to the express lane for an oil change, it was a holiday and It looked like they were understaffed and I waited 10 mins for someone to come speak with me. With that said, the technician who assisted holiday and It looked like they were understaffed and I waited 10 mins for someone to come speak with me. With that said, the technician who assisted me was knowledgeable and friendly. The wait time was 2.5 hours but he managed to follow up and get me out in less than 2! I recommend this service, but would not advise to drop in especially during weekends or holidays! More

Everyone was very nice & efficient in the service department. I would have given 5 stars, but had to fill up my own tire at a gas station after my 5-wheel tire rotation on my Jeep. department. I would have given 5 stars, but had to fill up my own tire at a gas station after my 5-wheel tire rotation on my Jeep. More

THE WORST PLACE TO BUY A CAR AT! ! IF YOUR THINKING ABOUT COMING HERE… DONT DO IT! THEY SOLD ME A TRUCK WITH A KNOWN FACTORY DEFECT AND DIDNT TELL ME AND SERVICE REFUSES TO HELP ME. C ! IF YOUR THINKING ABOUT COMING HERE… DONT DO IT! THEY SOLD ME A TRUCK WITH A KNOWN FACTORY DEFECT AND DIDNT TELL ME AND SERVICE REFUSES TO HELP ME. COME TO FIND OUT THE WARRANTY I PURCHASE WONT COVER IT. I JUST BOUGHT MT TRUCK ON APRIL 7. IF YOU SELL ME SOMETHING YOUR SUPPOSE TO HELP. THE SERVICE DEPARTMENT DONT EVEN KNOW HOW TO DO PROPER INSPECTIONS ON OTHER VEHICLES THAT ARE NOT JEEPS, Chrysler Dodge or Fords!! THEY DONT KNOW HOW TO FIX STUFF AND THE MANAGER IS JUST AS BAD! I KNOW TOO MANY PEOPLE IN MY COMMUNITY WITH THE SAME ISSUES. I HAVE ALREADY PUT TOGETHER SOMETHING TO PUT AWARENESS AROUND PEOPLE BUYING FROM THERE AND NOT TO. I HAVE STOPPED 7 PEOPLE SO FAR! WITH THE TYPE OF PROFESSION I DO I TOUCH AND SEE ALOT OF PEOPLE!! More